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English language teacher ‘88- ‘93
Application software trainer ‘91-‘96
Classroom train-the-trainer trainer ‘95-‘99
Online train-the-trainer course designer and trainer ‘99
Advisor for CompTIA’s Certified Technical Trainer CTT+ ‘01-‘10
Online event producer, coach, trainer ‘99-‘13
Producer for The eLearning Guild Online Forums http://bit.ly/XCQVKJ ‘03-‘13
The eLearning Guild Thought Leaders Webinars http://bit.ly/auBVUJ ‘09-‘13
Co-wrote The eLG’s Handbook on Synchronous e-Learning http://bit.ly/Y6Z760
‘07
Development of CompTIA’s Certified Technical Trainer CTT+ VCT certification http://bit.ly/kNXwIa
‘08
Wrote and recorded Up and Running with WebEx Training Center for lynda.com course library
‘12
karen@karenhyder.comwww.linkedin.com/in/karenhyder Twitter @karenhyder
2
Will you agree to participate?
• Yes. Of course!
• No. I'm multitasking.
• We'll see how it goes.
Please respond to the Poll3
List typical virtual session disasters
Identify solutions to mitigate or solve
problemsDetermine which solutions are best solved
by the presenter or by the producerAbout the producer role in The eLearning
Guild’s Online Forums
Please respond to the Poll4
http://en.wikipedia.org/wiki/Montparnasse_derailment
Some disasters are avoidable
6
If you knew then what you know now… what should you have done?OR would you do differently?
Would it be possible for you to actually do that?
7
Please type in Chat or shout out?
What happened Possible solution Could you do it?
Presentation file wouldn’t upload
Resave the file with a new name and reupload
Audio stopped working Restart audio broadcast
5 participants could not get audio working
Chat to each to give instructions on how to setup/fix
In demo mode, screen froze. Couldn't stop sharing. Couldn’t type in chat
Show a poll ask question then, CTRL+ALT+DEL
Internet connection failed
Login on a second computer and on separate network
Solving problems in online sessions
8
Not disasters, but what are some tasks that can be cumbersome for the presenter?
? Please type in the Chat pod below or shout out
11
Who was Frasier’s producer?
• Daphne
• Diane
• Roz
• Lilith
What was her role on the radio show?
12
Trainer
Participants
Content
Software
Producer
What does the Producer do? Please type in Chat or shout out
14
What needs to happen? Can presenter do it?
Can s/he do it quickly?
Monitor chat
Organize participants into specific breakout groups
Locate and paste URL to assignment
Turn on Enhanced participants rights
Transfer handout file
Identify open mics and mute them
Clear status indicators
Respond to technical or administrative questions
Provide verbal software instructions to participants
Can you do it? Can you do it quickly?
15
What happens when the presenter is not comfortable using the features?
Please type in Chat or shout out?16
Are overwhelmed by software features
Can't clearly articulate instructions
to participants
Leave out the
activities that are too difficult to
use
Aren’t able to respond to participant
issues
Give unclear messages
Get bogged down in
technology
Fail to get feedback from
participants
Miss the point!
Lose credibility
Frustrate learners
Suffer awkward moments
Waste time
17
Default to lecture
Focus on the wrong things
Are afraid
18
Rehearse with presenter
Introduce presenter“Volunteer” to
participateServe as wingmanEscalate questions to
presenterFacilitate polls
Provide comic reliefInterview presenterOffer tutorial infoRemindBack up sharing
optionTread waterTurn on recorder
Producer provides a template for the presenter to plug into
Prep 1Immersio
n
Prep 3Click
through slides, test
everything. Tweak slides.
Prep 2 Working session
Update draft
considering software F
inali
ze
Host introductio
n and tutorial
Presentation
Q&A, Wrap up and survey
Rehearse
Follow up
Create session
Login early
Identify software, presenter, topic,
date
Write session description, draft
slides
schedule
Start
End
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Prep 1
Review features,
discuss needs, test audio.
Prep 2
Upload and test draft filesCreate polls.
Address presentation
skills and verbal
messaging.
Prep 3
Upload newest file.
Click through and practice interactions. Make final edits and reupload.
Pull together slides, images, poll
questions and script messaging
Adapt materials to suit interface. Add
producer recommendations.
Add prompts to slides. Fill in script.
Talk through slides one more time. Print slide file and handout
for reference.
Pre-session
Login 30 minutes early for setup and
final test. Adjust audio
levels.
Present session with Host support
20
Contact me:karen@karenhyder.comwww.linkedin.com/in/karenhyder Twitter @karenhyder
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