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EEarly arly IIntervention ntervention PProjectsrojectsLos Angeles CountyLos Angeles County
Steven J. Golightly, DirectorSteven J. Golightly, Director
Lisa M. Garrett, Chief DeputyLisa M. Garrett, Chief Deputy
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PROJECT OVERVIEWPROJECT OVERVIEW
ObjectiveObjective Strategies Strategies Required resourcesRequired resources ProcessProcess OutcomesOutcomes Next StepsNext Steps
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AAIM IM PPILOT ILOT PPROJECTROJECTAssess, Improve & MonitorAssess, Improve & Monitor
PALMDALE DIVISIONPALMDALE DIVISION
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OBJECTIVESOBJECTIVES Pre-judgment:Pre-judgment:
Obtain an accurate child support Obtain an accurate child support order by engaging the NCP in the order by engaging the NCP in the establishment process establishment process
Reduce the number of default Reduce the number of default judgmentsjudgments
Post judgment:Post judgment: Facilitate regular and timely Facilitate regular and timely
paymentspayments Reduce the accrual of arrearagesReduce the accrual of arrearages
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PRE-JUDGMENTPRE-JUDGMENT STRATEGY 1STRATEGY 1
EEarly Contactarly Contact
Call Center direct call routing Call Center direct call routing to assigned Palmdale case to assigned Palmdale case workerworker
Early intervention phone call Early intervention phone call to the NCP as early as to the NCP as early as possible after summons and possible after summons and complaint is served, and complaint is served, and before default enteredbefore default entered
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PRE-JUDGMENTPRE-JUDGMENTSTRATEGY 2STRATEGY 2
Frequent & Continuing ContactFrequent & Continuing Contact Directed efforts to engage dialog Directed efforts to engage dialog
with the NCP via telephone with the NCP via telephone contacts, letters and in-office visits: contacts, letters and in-office visits: Each communication explains: Each communication explains:
Paternity/support processPaternity/support process Rights to free genetic testingRights to free genetic testing Importance of accurate income Importance of accurate income
reportingreporting I&E workshops offered by CSSDI&E workshops offered by CSSD In-office stipulation processIn-office stipulation process
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PRE-JUDGMENTPRE-JUDGMENTSTRATEGY 3STRATEGY 3
Decisive ContactDecisive Contact
Build relationship and trust Build relationship and trust by designating a specific by designating a specific worker to handle caseworker to handle case
Seize every opportunity to Seize every opportunity to appropriately stipulate to appropriately stipulate to paternity and supportpaternity and support
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RESOURCESRESOURCES
Staffing:Staffing:Caseworkers Caseworkers 2424Clerical staff Clerical staff 1 1
MaterialsMaterialsLocate toolsLocate toolsMailingsMailingsCase assignment matrixCase assignment matrix
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PRELIMINARY OUTCOMESPRELIMINARY OUTCOMES Pre-pilot BaselinePre-pilot Baseline
Between Dec. 2007 – Jul. 2008 Between Dec. 2007 – Jul. 2008 Palmdale averaged 12.5 Palmdale averaged 12.5 stipulated judgments per month.stipulated judgments per month.
Post-pilot ImplementationPost-pilot Implementation Between Aug. 2008 – Nov.2008 Between Aug. 2008 – Nov.2008
Palmdale averaged 23.3 (86%) Palmdale averaged 23.3 (86%) stipulated judgments per monthstipulated judgments per month
With post-CSE conversion period With post-CSE conversion period added (Aug. 2008 – Feb. 2009), added (Aug. 2008 – Feb. 2009), the average number of stipulated the average number of stipulated judgments was 17.7 (41%)judgments was 17.7 (41%)
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POST JUDGMENTPOST JUDGMENT STRATEGY 1STRATEGY 1
Case OwnershipCase Ownership Paradigm shift from case worker Paradigm shift from case worker
specialization to full case ownership and specialization to full case ownership and accountabilityaccountability
Each CSOEach CSO::assigned a caseload assigned a caseload required to conduct all interviews and required to conduct all interviews and
case management duties associated case management duties associated with the casewith the case
Staff AttorneysStaff Attorneys partnered with case management partnered with case management
teams teams Assigned top 120 arrears cases to Assigned top 120 arrears cases to
establish payment plans and obtain establish payment plans and obtain payments on arrearspayments on arrears
POST JUDGMENTPOST JUDGMENT STRATEGY 2STRATEGY 2
Case SegmentationCases are segmented based on
paying status and customized enforcement
Pay Status (90-day or 12-month cycle):
Sometimes Pay Never Pay Always Pay
Database built to monitor and track progress
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ENCINO and CRIMINAL ENCINO and CRIMINAL PROSECUTION PROSECUTION
COLLABORATIVE PILOTCOLLABORATIVE PILOT
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OBJECTIVEOBJECTIVE
Reduce account delinquencyReduce account delinquency Increase the number of cases in Increase the number of cases in
which the NCP makes a which the NCP makes a payment towards arrearspayment towards arrears
Identify cases eligible for a Identify cases eligible for a modification, closure, COAP, or modification, closure, COAP, or other appropriate action other appropriate action
Avoid criminal prosecution Avoid criminal prosecution process process
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STRATEGY 1STRATEGY 1THE LETTERTHE LETTER
Developed and mailed “stern Developed and mailed “stern warning letter” to NCPs:warning letter” to NCPs:
Warned that failure to abide by Warned that failure to abide by court order may result in contempt court order may result in contempt filing, fine and/or jail time;filing, fine and/or jail time;
Set court appointment to discuss Set court appointment to discuss case and payments; andcase and payments; and
Advised to “be prepared to make a Advised to “be prepared to make a payment”payment”
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STRATEGY 2STRATEGY 2 Refer Where AppropriateRefer Where Appropriate
During court appointment, case During court appointment, case is reviewed for appropriate is reviewed for appropriate action including modification, action including modification, closure, COAP, etc…closure, COAP, etc…
Collaboration with the Family Collaboration with the Family Law Facilitator to expedite the Law Facilitator to expedite the filing of civil modificationsfiling of civil modifications
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STRATEGY 3 STRATEGY 3 Monitor and Take ActionMonitor and Take Action
Monitor payment agreements for Monitor payment agreements for ongoing complianceongoing compliance
Assess impact of modifications Assess impact of modifications and case closings on the and case closings on the “denominator” “denominator”
Review for referral to CPD if:Review for referral to CPD if: NCP failed to appear for interviewNCP failed to appear for interview NCP fails to comply with payment NCP fails to comply with payment
agreementagreement
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STRATEGY 3 STRATEGY 3 Monitor and Take ActionMonitor and Take Action
Supervising case worker Supervising case worker identifies all cases in which identifies all cases in which NCPs failed to keep NCPs failed to keep appointmentsappointments
Case workers review and work Case workers review and work up files for contempt referral to up files for contempt referral to the Criminal Prosecution the Criminal Prosecution DivisionDivision
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RESOURCES RESOURCES
ARS ListsARS Lists Developed ARS-list of cases with Developed ARS-list of cases with
no payment for at least 3 no payment for at least 3 consecutive months and NCP living consecutive months and NCP living in L.A. Countyin L.A. County
Narrowed list to eliminate cases Narrowed list to eliminate cases transferred in CSE to other transferred in CSE to other divisions or where NCP shown to divisions or where NCP shown to be aided (GR, SSI, etc.) be aided (GR, SSI, etc.)
2020
RESOURCESRESOURCES Pilot StaffPilot Staff
1 supervisor1 supervisor Oversees mailing of letters; Oversees mailing of letters;
develops/maintains logs; and develops/maintains logs; and reviews criminal referralsreviews criminal referrals
6 case workers to vet lists6 case workers to vet lists 3 civil attorneys (each court day) 3 civil attorneys (each court day)
to conduct court interviewsto conduct court interviews 3 case workers to monitor cases 3 case workers to monitor cases
for post-interview compliance for post-interview compliance and possible criminal referral and possible criminal referral
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PRELIMINARY OUTCOMESPRELIMINARY OUTCOMES
As of Friday, March 6:As of Friday, March 6: 140 interviews scheduled;140 interviews scheduled; 40 interviews kept (28.6% of 140);40 interviews kept (28.6% of 140); 22 payments* made (55% of 40);22 payments* made (55% of 40); 24 modification referrals (60% of 40).24 modification referrals (60% of 40).
**Payments at court totaled $5,045, Payments at court totaled $5,045, ranging from $5 up to $1,000; ranging from $5 up to $1,000;
average payment - $229average payment - $229
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OUTCOMES (cont’d)OUTCOMES (cont’d)
3 cases identified for closing:3 cases identified for closing: 2 at CP request (prompted by 2 at CP request (prompted by
invitation letter to NCP);invitation letter to NCP); 1 based on attorney review of 1 based on attorney review of
information in file and on CSE.information in file and on CSE.
2 new employers identified2 new employers identified
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