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8/8/2019 01-Overview of ISO9000 Systems-QualityMatters
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QUALITY MATTERS
OVERVIEW OF ISO 9001:2000 -
QUALITY MANAGEMENT SYSTEM
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ISO 9000 STANDARD
ISO -Greek word isos means
equal
pronunciation eye-soh
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WHAT IS ISO 9000?
An International Standard and a Set
of Guidance Documents Intended
for Organizations in all Types ofIndustries
ISO 9000 Focuses on Managing an
Organizations Key Processes
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ISO 9000 SERIES OF
DOCUMENTS
ISO 9000:2000
ISO 9001:2000 ISO 9004:2000
ISO 10011-1,2,3
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WHO IS THE IOS?
International Organization for Standardization:
formed in Geneva, Switzerland
300 (+) Countries are members
800 (+) new and revised standards issued annually
Technical Committee 176 - responsible for
Quality Standard creation - members:
ANSI - American National Standards Institute
SCC - Standards Council of Canada BSI - British Standards Institute
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FOUNDATION
DOCUMENTS
MIL 9850
BSI 3750
CAN Z299 EN-29000
Universal ISO 9000 Adopted (1987)
Revised: 1994 & 2000
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Objectives of ISO 9000
To provide a framework for
organizational effectiveness
To assure consistency in products
and services delivered to customers
Increase customer satisfaction
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Intent of ISO 9000
Provide an effective linkage
between an organization's quality
management and its coreprocesses
Improve organizational performance
Increase customer satisfaction
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Purpose of ISO 9000
Provide a more user friendly Quality
Management System that is
applicable to all organizations
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Internal Benefits of ISO
9000
Better management of core
business processes
Increased awareness of quality
among staff
Improved productivity and quality
Improved internal communications
Reduced costs of quality
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External Benefits of ISO
9000
Improved customer satisfaction
Higher perceived quality by market
place
Quicker time to market new
products
Enhanced competitive edge
Increased market share
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Foundation ISO 9000 - 8
Quality Management
Principles
Customer Focus
Leadership
Involvement of People
Process Approach
Systems Approach To Management
Continual Improvement
Factual Approach To Decision Making
Mutually Beneficial Supplier
Relationships
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Process Approach
Activities and related resources are
managed as a process
Identification of interfaces of keyactivities within and between the
functions
Focus on inputs: methods, materials,
machinery and resources
Methodology to evaluate impact on
suppliers, customers, and others
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Process Approach(cont)
Considers processes in terms of value
added
Provides results of process performanceand effectiveness
Continual improvement of processes is
based on objective measurement
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Components of ISO
9001:2000
Quality Management System
Management Responsibility
Resource Management
Product Realization
Measurement, Analysis and
Improvement
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Quality Management
System
General Requirements
Documentation Requirements
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Management
Responsibility
Management Commitment
Quality Policy
Planning
Responsibility Authority and
Communication
Management Review
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Resource Management
Provision of Resources
Human Resources
Infrastructure
Work Environment
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Product Realization
Planning of Product Realization
Customer Related Processes
Design and Development
Purchasing
Production and Service Provision
Control of Monitoring and MeasuringDevices
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Measurement Analysis and
Improvement
General Requirements
Monitoring and Measurement
Control of Nonconforming Product
Analysis of Data
Improvement
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Phases of
Development/Maintenance
and Costs Planning
Development
Implementation
Registration
Maintenance
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Why Obtain Certification?
Worldwide Business Requirement
Complete System for Quality
Management
Competitive Advantage
Excellent Marketing Tool
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Quality System -
Maintenance
Processes must be monitored and
measured to ensure continued
effectiveness and suitability for theorganization
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ISO 14000 Environmental
Management System
BS 5750 is considered to be thefoundation document
Places environmental managementdirectly into the hands ofmanagement
Officially released in September of1996
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Why ISO 14000
Organizations are becoming increasinglyconcerned to achieve and demonstrate soundenvironmental performance
Impacts of environmental loss can tarnish
reputable firms and costs associated with legalliabilities can be endless
ISO 14000 series of standards is intended tospecify an internationally recognized system ofenvironmental management
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Benefits of ISO 14000
Fulfill legal and regulatory
requirements
Achieving internal improvements
and self regulation
Satisfy contractual requirements
Improved Marketing Strategy
Provide an effective Emergency
Preparedness & Response Program
Reduce risk of liabilities and
litigation costs
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Integrating ISO
9000/14000/18000
Compatibility with terminology and content
Integrated Management Systems:
Non-Conformance Management
Corrective Action Management Preventive Action Management
Internal Auditing (ISO 19011)
Management Review
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Further Information
Training Seminars
ISO 9001:2000 Essentials
ISO 9001:2000 Internal Auditing ISO 9001:2000 Transition
ISO 14001:1996 Essentials
ISO 14001:1996 Internal Auditing
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Questions?
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