© 2008 Amadeus IT Group SA 1 Amadeus Airport Express Tatyana Luchshikova, BSM CESE 26, May 2009...

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Amadeus Airport Express

Tatyana Luchshikova, BSM

CESE

26, May 2009

Taking customers further than just Taking customers further than just the airportthe airport

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Amadeus Airport Express

Amadeus Airport Express provides

The perfect complementary service at the time the flight ticket is purchased

Proposed in major international airports

Fast way to reach the city, non-stop, short journeys (e.g. 15 minutes every 15 minutes)

Save time and efforts to travelers by letting them board on trains with home-printed tickets

As flexible as a tube service – No seat reservation

Accommodate both Corporate and Leisure travelers, with multi-modal possibilities

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Amadeus Airport Express

Amadeus Airport Express can be booked and ticketed exactly as per airline processes Distribution on the Amadeus Airline display under 9G IATA code

BSP coverage through Hahn Air (where BSP accredited)

Fulfillment through E-Ticketing technology based on airline standards

E-Tickets delivered by e-mail to the traveler or the agency as PDF document

Heathrow Express and Arlanda Express launched in 2008, FAL (Tokyo) has been launched in 2009, next to come CAT Vienna, Gatwick.

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Amadeus Airport Express

Amadeus Airport Express enables you to

Broaden your offering and improve your value in the distribution chain by proving your consultancy role and providing a better service to your customers.

Develop new revenues streams

Increase your sales and productivity

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British Airways

Heathrow Express

New York – London (EWR-QQP)

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Equipment Code

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Segments Sell

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Segments added to the PNR

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Enter the Validating Carrier - Hahn Air

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Enter e-mail address as a Special Service Request

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Pricing Functionality

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Ticket Issuance

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Travelers board on trains with home-printed tickets

E-Mail sent to the customer including the PDF Ticket

Possibility to resend the ticket

Hahn Air provides the appropriate fulfilment and settlement solutions

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Comparison With Other Airport Links

Most people when arriving at an airport will go straight to the taxi rank or look for a bus terminal:

Heathrow Express takes 15 minutes from Terminals 1,2,3,&4 or 21 minutes from Terminal 5. Price of a ticket is £ 16.50 or £ 34 return

A taxi take between 30 minutes to 1 hour (depends on traffic) and costs up to £ 70

A bus takes from 45 minutes (depends on traffic) and costs £ 20

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Communicate the 10% Ticket Price Reduction

Focus communication on the 10% ticket reduction offered by Heathrow Express: by booking a Heathrow Express ticket, the travel agent

can earn up to 10% mark-up from the ticket price on the GDS.

There is a selling price and a net price for the TA.

The TA will sell the ticket at £17.00 pounds to the end-consumer but will be billed £15.00 pounds (net price) by Heathrow (HEX) through BSP .

Immediate new revenue

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Arlanda Express (Stokgolm) and , FAL (Tokyo)

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Questions?