© 2007 Cisco Systems, Inc. All rights reserved.Cisco Public 1 IT Essentials PC Hardware and...

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 1

IT Essentials

PC Hardware and Software v4.0

Pete Lawrence

June 2007

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 2IT Essentials: PC Hardware and Software v4.0

Contents

Description

Features and Benefits

Course Design

Certification Alignment

Scope and Sequence

Equipment and Training

Virtual Learning Tools

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Description

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 4IT Essentials: PC Hardware and Software v4.0

Description

Provides comprehensive overview of computer hardware and software and an introduction to advanced concepts

–Describe the internal components of a computer, assemble a computer system

–Install an operating system, and troubleshoot using system tools and diagnostic software

–Connect to the Internet and share resources in a network environment

Integrates virtual learning tools to supplement classroom learning and provide an interactive “hands-on” experience

Intended for students pursuing careers in IT and want practical knowledge of how a computer works

Aligns with

–CompTIA A+ certification

–Modules 1-3 of EUCIP IT Administrator certification (Europe)

Approved as “CompTIA Authorized Quality Curriculum”

© 2007 Cisco Systems, Inc. All rights reserved. Cisco Public 5IT Essentials: PC Hardware and Software v4.0

Features and Benefits

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PC Hardware and Software v4.0Features and Benefits

Offers an excellent introduction to the IT industry Provides interactive exposure to personal computers, hardware, and operating

systems Learn by “doing” – hands-on activities and lab-based learning to become

familiar with various hardware and software components and discover best practices in maintenance and safety

Helps develop greater skills and confidence in working with desktop and laptop computers

Prepares students for entry-level IT positions within various environments New topics covered:

–Laptops and portable devices –Wireless connectivity–Security–Safety and environmental issues–Communication skills

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Course Design

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PC Hardware and SoftwareCourse Design Update

Sixteen (16) chapters Five (5) new chapters on:

Laptops and Portable DevicesSecurityCommunication Skills

Should prepare students to take:– All exams associated with the new CompTIA A+ certification– Modules 1-3 of the EUCIP IT Administrator certification

(Europe)

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PC Hardware and SoftwareOne course divided into two (2) parts:

Core competencies in latest hardware and software technologies

Greater emphasis on:

– information security skills

– safety and environmental issues

– soft skills

Aligns with CompTIA A+ Essentials exam required for all A+ candidates

More hands-on and lab-based

Greater depth with more practical application and troubleshooting

Covers all three CompTIA job environment certification exams:

–IT Technician (602)

–Remote Support Technician (603)

–Bench Technician (604)

Flexibility for instructors to teach based on any or all of the certification exams

Part 1: FundamentalsChapters 1-10

Part 2: AdvancedChapters 11-16

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Certification

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Previous CompTIA A+ Certification

Based on 2003 objectives

Two exams:A+ Core Hardware (exam 220-301)

A+ OS Technologies (exam 220-302)

Certification is for life

Current IT Essentials PC v3.1 course aligned to these objectives

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Previous CompTIA A+ Certification Exams

CompTIA will retire these exams on June 30, 2007

Networking Academy program students will have access to certification exam discount coupons upon graduation from an IT Essentials PC Hardware and Software class

Students must complete both exams successfully by June 30, 2007 in order to be A+ certified under the previous exams

After June 30, 2007, they must complete the 2006 certification exams path

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A+ Certification Exam Update

New 2006 Objectives exam announced in June 2006

Different certification paths aimed at different job markets

New topics on laptops, security, safety and communication and professionalism

Two exams must still be passed to obtain certification:1. A+ Essentials (220-601)

2. Any of the three job-skills exams:

– 220-602 - IT Technician (Field Service Technician)

– 220-603 - Remote Support (Help Desk Technician)

– 220-604 - Depot Technician (Bench Technician)

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A+ Certification Exam Update

Most resembles previous 301, 302 exams

http://certification.comptia.org/a/New_A.aspx

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Certification Mapping

Maps to new 60x CompTIA A+ exams

Certified as CompTIA Authorized Quality Curriculum

Aligns with EUCIP IT Administrator certification

Covers Modules 1-3 covered completely and most of Module 4

http://www.eucip.org/ --> select Products / IT Administrator

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Scope &Sequence

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Define information technology (IT) and describe the components of a personal computer

Protect the student against accidents and injury, protect equipment from damage, protect data from loss, and protect the environment from contamination

Perform a step by step assembly of a desktop computer tower

Explain the purpose of preventive maintenance and identify the elements of the troubleshooting process

Explain, install, and navigate an operating system; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Describe, remove, and replace select components of a laptop; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Describe, remove, and replace select components of a printer/scanner; perform preventive maintenance and troubleshooting

Describe and install a network; upgrade components based on customer needs and perform preventive maintenance and troubleshooting

Perform advanced installation of a desktop computer tower; select components based on customer needs and perform preventive maintenance and troubleshooting

Upgrade security components based on customer needs and perform preventive maintenance and troubleshooting

Apply good communication skills and professional behavior while working with customers

PC Hardware and SoftwareCourse Objectives

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PC Hardware and SoftwareCourse Outline

Chapter PC Hardware and Software

1 Introduction to the Personal Computer

2 Safe Lab Procedure and Tool Use

3 Computer Assembly - Step by Step

4 Basics of Preventive Maintenance and Troubleshooting

5 Fundamental Operating Systems

6 Fundamental Laptops & Portable Devices

7 Fundamental Printers and Scanners

8 Fundamental Networks

9 Fundamental Security

10 Communication Skills

11 Advanced Personal Computers

12 Advanced Operating Systems

13 Advanced Laptops and Portable Devices

14 Advanced Printers and Scanners

15 Advanced Networks

16 Advanced Security

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Virtual Learning Tools

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Virtual Learning Tools

Designed to:supplement classroom learning

provide a virtual “hands-on” experience where real equipment is limited

Stand-alone tools:Virtual Desktop

Virtual Laptop

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Virtual Laptop Tutorial

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Objectives

Describe the three modes of the Virtual Laptop.

Remove and install laptop components in the Virtual Laptop.

Participate in discussion of various teaching strategies to use with the Virtual Laptop.

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Tutorial

Click on the arrow to view the brief tutorial.

Or click the Skip button to go directly to using Virtual Laptop.

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The Three Modes

Learn Mode

Explore Mode

Test Mode

Step-by-step instructions for removing and installing components

Self-check for understanding

Information about many laptop features and components

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Learn Mode: Underside Layer

Components in the Underside Layer

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Learn Mode: Show Instructions

For step-by-step instructions

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Antistatic Mat

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Aligning and Installing Components

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Completing a Layer in Learn Mode

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Learn Mode: Top & Sides Layer

Optical Drive

PC Card

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Learn Mode: Docking Station Layer

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Learn Mode: External Cables Layer

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Test Mode

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Explore Mode

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The “Learn More” Option

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Virtual Laptop Demo

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