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UX in an Agile World: MyEsri Case StudyRichard Caballero : User Experience Architect
What is MyEsriJust in case you don’t know
What is MyEsri
Technical Support
Customer Care
Training AccountManagement
&Maintenance
Even more
What is MyEsri
MyEsri
“One stop for everything esri”
What is MyEsriResponsive Design
Monumental ChallengesCause nothing worthwhile is ever easy…
Challenges for the Project
• Lots of moving parts• Lots of legacy system with quirky interaction• Everything had its own unique login?• Getting the data to play nice with each other• Lots and lots of stakeholder
UX Challenges for the Project
• Huge scope from the beginning• Did I mention lots and lots of stakeholders • Responsive design• The project started off waterfall and transitioned into
Agile/Scrum• UX Growing pains
UX ChallengesHuge scope from the beginning
UX ChallengesLots and lots of stakeholders
UX ChallengesWaterfall to Agile
Difficult transition from Waterfall to Agile
UX ChallengesUX Growing pains
• Normal Processes become overwhelming
• Development moves faster than design
!
Agile & UX CollideWe can make work..
What is UX?It’s not just a process
Define Prototype
Research TestIdeate
What is UX?It’s not just a process
Define Prototype
Research TestIdeateUX is a cultural shift and a mindset for the entire team
A way to understand
• The projects inception “ why are we doing/building this?”• Our audience “needs and problems”• Competition “What are they doing? Is it working? If not why not?”• The Ecosystem (Web, Mobile, Native, Desktop)• Understand and Define Content “Map out the customer journey• The Information Architecture “How do we organize that content”• Interaction Design “Use all that research we’ve done up until
now to define the interaction and wireframes.”• Usability “Plan and conduct studies and iterate on the results”
Agile + UXMaybe were not so different after all
1. Individuals and interactions over processes and tools.
2. Working software over comprehensive documentation.
3. Customer collaboration over contract negotiation.
4. Responding to change over following a plan.
Agile UX
Traditional UX
Agile UX
Research, Design Usability
Collaboration and Delivery
What are we making?
How do we make?
Something old, something new, something borrowed, something blue, and a silver sixpence in her shoe."
Agile UX and MyEsri“Build, Measure, Learn”
Individuals and interactions over processes and tools.
!
UXCollaboration and
Delivery
Agile UX and MyEsri“Build, Measure, Learn”
Working software over comprehensive documentation.
UX
Agile UX and MyEsri“Build, Measure, Learn”
Customer collaboration over contract negotiation.
• Collaborating with your teammates and customers builds a shared understanding of the problem space and proposed solutions.
• It creates consensus behind decisions. The result? Faster iterations, real involvement in product making, and team investment in validated learning.
• It also lessens dependency on heavy documentation, as everyone on the team has already participated in making the decisions that were used to require written communication and defense.
Agile UX and MyEsri“Build, Measure, Learn”
Responding to change over following a plan.
“One stop for everything esri”
Thank You
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