Re-Designing Death / Service Design Drinks

Service Design Berlin

S I N N E R S C H R A D E R S W I P E / S E P T E M B E R 2 8 , 2 0 1 6

Re-Designing Death

Pic

ture

: Mel

anie

Dre

ser

Katrin PhD Candidate, University of Potsdam

Who is inviting?

Olga Business Consultant, Fuxblau

Manuel Service Designer, Fuxblau

Mauro CEO & Designer, Boana

Martin Service Designer, UK Gov

Activities of Service Design Berlin

Service Design Drinks

Service Experience Camp

The Service Gazette

Where are we?

How does it work?

Input Exercise Mingling

Broadcasting globally

Who is speaking tonight?

Cori Moore Innovation Facilitator, Freelance

Virginie Gailing Strategic Designer & Head of Design, Point-Blank International

#redeath

By

Cla

ude

Truo

ng

-Ng

oc /

Wik

imed

ia C

omm

ons

#redeath

#redeath

By

iefk

elab

By

caps

ulam

und

i.it

Why?

#redeath

#redeath

Than

ks t

o Th

e or

der

of

the

goo

d d

eath

Photo: flickr.com

#redeath

By

The

Ch

ildre

n's

Mus

eum

of

Ind

ian

apol

is

#redeath

Why?

#redeath

Re.designing deathThe manifesto

DEATH IS ISOLATING, DISRUPTIVE AND PAINFUL FOR THE DYING AND FOR THE LIVING.

OUR MOVEMENT EXISTS TO CHANGE THE WAY WE DEAL

WITH DEATH AND WITH REMEMBRANCE.

LET’S EXAMINE HOW

WE APPROACH DEATH TODAY

LET’S BRING NEW PROPOSITIONS TO THE WORLD

LET’S BE FREE TO CELEBRATE LIFE

JOIN US TO RETHINK AND REDESIGN THIS FUNDAMENTAL!

GIVE DEATH A PLACE IN THE CYCLE OF LIFE.

Facilitators &

researchers

Designers &

creatives

Professionals

Who?

#redeath

THE INNOVATION KITCHEN AT

#redeath

deaddying remember

#redeath

deaddying remember

#redeath

When it comes to funeral service we are a bunch of ignorants…

#redeath

Redeath Quiz

#redeath

Redeath Quiz - Question 1

Can Berliners take ashes home and put them on the mantlepiece?

#redeath

YES but:

• Not for ever • You might have to trick the system…

#redeath

Redeath Quiz - Question 2

Can you keep your grandmother’s body at home when she passes?

#redeath

YES

#redeath

Redeath Quiz - Question 3

Can you wash and dress the love of your life yourself before to say your final farewell?

#redeath

YES

#redeath

Redeath Quiz - Question 4

Designer is a boring job, tomorrow I’ll open my own funeral house in Berlin! Is it possible?

#redeath

YES

#redeath

Redeath Quiz - Question 5

Do coffins need to be waterproof for sea burials?

#redeath

NO

#redeath

Nowadays death is as taboo as sex was for victorians

#redeath

Even in the kingdom of death, if the demand doesn’t change, why should the supply?

#redeath

#redeath

By

Dan

i Mai

mon

e

PROJECTS TO OPEN THE BLACK BOX

#redeath

INSPIRE

#redeath

#redeath

#redeath

By

Lift

con

fere

nce

#redeath

INFORM

#redeath

IGNITE

#redeath

#redeath

YOUR TURN

#redeath

ACTIVITY 1

The funeral flow

#redeath

Break into teams

#redeath

today’s GAME

#redeath

today’s GAME

#redeath

Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

Join the re.designing death movement!

#redeath www.redeath.org

#redeath

Happening soon…

Not your average conference

#redeath

Inspiring key talks

Confirmed so far…

Hands-on workshops

Open session you decide on…

… and lead

That’s we call a co-conference —because you co-create it

Plus, more fun than at a usual conference

And really great food

Taking place November 18–19th

Save in a group of 5 Get your regular ticket before October 24 Check sxc16.eventbrite.com

See you soon!servicedesignberlin.de

redeath.org

@CoriBeth_

@VirginieGailing

@SD_Berlin

fb.com/servicedesignberlin