Human Factors: Tales from the trenches

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A lecture I deliver semi-regularly to undergraduate human factors classes about lessons learned in human factors practice.

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Today’s challenge…

1

1a. Overdue Papers

1b. Papers Due this Week 2. Final Exams

3. Vacation Plans

4. Panic Centre

Figure 1. Brain of a typical studentis universitas immediately prior to

the end of term. (Note: Panic centre may be less enlarged among

sub-species majoris keener.)

Objectives

Outline

Human Factors in Context

…but, practice is different

Take-home

Product Development at a Large Company

Development Project Teams

HF Report Card

HF at a Small Start-Up

Getting in the door…

Gaining credibility

Delivering Value

Measuring Value

Lessons Learned

Lesson 1: HF has strategic impact

IMP

AC

T O

F H

F E

FF

OR

TH

IGH

LO

W

STAGE OF PRODUCT

DEVELOPMENT

CONCEPT DELIVERY MARKET

LAUNCH

Building the right thing

- requirements

- user architecture

Building the thing right

- requirements

- user architecture

Did we build it right?

- verification Did we build

the right thing?- market acceptance

Lesson 2: Prototypes are worth 1,000,000 words

Lesson 3: Collaboration is priceless

Lesson 4: Design, then distance

α

α

Lesson 5: Raise the bar

Epilogue: My path since…

Summary

Gerard Torenvlietgerard@torenvliet.ca

http://about.me/torenvliet

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