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Introducinginnova.oncapabili.esthroughservicedesign-ExperienceandExper.se
KatarinaWe:er-Edman,GU,LiV
LisaMalmberg,LiUServDes2016–24-26May
Needforinnova.oncapabili.es• Publicsectorisunderpressure
• Resourcesarescarce(.me&€)
• Agingpopula.onimplyinganincreaseddemandforcare
• Raisedexpecta.onsonservicesimplyinganeedforbe:erunderstandingofuserpriori.esandneeds
Thesolu.on?Servicedesigncompetenceandskillsisseenasapoten.alresource.Itoffersanapproachtobe:erunderstanduserneedsandtoinvolveusersaspartnersandaresource.However,notwithoutissues…(Mulgan,2014;Blyth&Kimbel,2011)
• Lackofcon.nuity• Highcosts• Lackofa:en.ontoimplementa.on
Acommonsetup• Transferofdesignknowledgeand
skillsthroughservicedesignprojects-learningbydoing.
• Dualaimwithlearningaswellasserviceproposalsaswantedandexpectedoutcome
Assump.onàdesignknowledgeandskillsaretransferable(simply)byapplica.onandprac.ceofdesignmethodsandtools.
ThecasesChildrenandyoungpeople’spar.cipa.on
Objec&ve:Increasingthepar.cipa.onandinvolvementofchildrenandyouthintheirmee.ngswithhealthcareanddevelopmentofservicesdirectedtowardsthem.Setup:Anac.onlearningcourseinservicedesign,worhskopsintroducingandtes.ngservicedesignmethods,designworkcarriedoutbyhealthcarepersonnelwithremotecoachingbytraineddesigners.
Exploringdigitallearningaidsinelementaryschool
Objec&ve:Adesignprojectengagingteachersandpupilsintheexplora.onofhowandwhattoolswereusedandul.matelysugges.ngnewones.Setup:Workshopsintroducingservicedesignmethods.Designworkcarriedoutbyteacherswithremotecoachingbytraineddesigners.Designerssomewhatac.velyinvolvedinthedesignwork.
Reflec.ons
1. Anextensivefocusonlearning-by-doing2. Difficultyintheprojectstofocusonboth
outcomeandlearning3. Designers’needtoreclaimawareness
andrespectfortheirownexpertknowledge
Experience• Interac.onandcon.nuity
(Garrisson1998)
• Learningbydoing-designeduca.onformat(Schön1983)
• Developaprojectandmethodsensi.vity(Dorst2015)
Implica&onOneofflearning-by-doingàLackofreflec.onandcon.nuity
Exper.seDesignersroleinservicedesignàfacilita.on?
• Framingre-framing(Dorst2015)• Problemscoping(Cross2004)• Aesthe.cknowledge(Stephens&Boland
2014)
• Reflec.onthroughmaterializa.on(Schön1983)
Non-expertstendtobelesssensi.vetothesitua.on
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