Deciding Together Workshop - UX London 2016

DECIDING TOGETHER

UX London

Dan Klyn

http://iainstitute.org

Three Tools for

Deciding Together

DESIGN IS THERENDERING OF INTENT

Jared Spool

Consensus is a con

Coherence from durable agreement

1. Dumb Models

“Now that I see it…”

Find a JobPartners Seeking

Employment

UMJobs.org

Schedules

Academic HR Staff HR

HR Professionals Community of

Practice

Procedures

Workplace Improvement

Manage

Celebrating

Professional Development

Health

Family

Retirement

More Rewards

Emergency Hardship Program

Compliance Hotline

Shared Services Center

Wolverine Access

SPG

Ask HR

Staffing

Leaves of Absence

Compensation and

Classification

Remote Employment

Return to Work

Mediation Services

Workplace Climate

Assessment

Campus Commitment

Nondiscrimination Policy

Diversity Matters

Voices of the Staff

Diversity Around Campus

Recruiting and Employment

Services

Successful Employee Selection

Temporary Staffing Services

Retention Toolkit

Termination

Unit Cutoff Calendar

Retirement Swag

E-Verify

UMatterCandy J. Johnson Award

Distinguished Diversity

Leadership Award

James T. Neubacher

Award

President’s Staff

Innovation Award

Service Awards Staff Stories

HR Development

Career Development

ResourcesCareer Path Navigator

MHealthy Abuse HurtsHeath and

Medical Benefits

Benefits Forms Health Plan Navigator

Benefits Plan RatesHealth Plans

Financial

Work/Life Resource

Center

Kids Kare at Home

Early Childhood

Education and Care

Child Care Centers

News

Mission and Vision

Service Areas

Contact + Directions

Strategic Plan

Confidentiality Statement

Statement on Stewardship

Other plans (insurance, etc.)

Content from Uniquely Michigan

Living and Working in Ann

Arbor

Police Department Oversight Committe

Office of Institutional

Equity

Prescription Drug Plans Dental Plan Vision Plan

Regional Campuses

Get a Job

Do Your Work

Take Care

About UMHR

GOOD FOR

• Establishing what “things” are

• Relative understanding of scale

• Shake loose from UI-centricity

Make A Dumb Model

10min

• A physical inventory of the things

A discussion about how these two things relate.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

The one thing is more important, or there’s more of one thing, in relation to the other thing.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

The one is a sub-set of the other, and is of central importance to the latter.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

The one is a sub-set of the other but is not core, just a part.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

That’s no moon...

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

The two things are related however the smaller exists or has presence beyond the larger.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

The two things are related, the smaller is not a part of the larger, exists or has presence beyond the larger and is further away in relevance or importance to the conversation.

From The Design Behind The Design Behind The Design, by Jason Hobbs 2014

Make A Dumb Model

10min

• A physical inventory of the things

Make Another Dumb Model

10min

• A perceptual inventory of thing doing

SHOW&

TELL

2. Tetrad Analysisfrom the work of Marshall McLuhan

As Tom Wolfe has aptly inquired, What if McLuhan is right? Suppose he is what he sounds like—the most important thinker since Newton, Darwin, Freud, Einstein and Pavlov?

any understanding of social and cultural change is impossible without a knowledge of the way media work as environmentsMassage

Tetrad Analysis

reverseinto

documentation

retrievedirt + stick

obsolescechalkboard

COOLenhanceextent of what we can talk about together in real time

WHITEBOARD

reverseinto

depiction

retrievemaquettes

obsolescecomps

enhanceability of architect to describe what might be good to do

COOL

WIREFRAME

reverseinto

the product itself

retrievestructural engineer’s “working drawings”

obsolescecomps

HOTenhanceability of designers to indicate how the UI should be built

WIREFRAME

Tetrad Analysis

Refactor Your Dumb Modelbased on Tetrad Analysisof your Metaphor

15min

3. PerformanceContinuums

From the work of Richard Saul Wurman

EITHER / OR

VS

A map is not the territory it represents, but, if correct, it has a similar structure to the territory, which accounts for its usefulness.

- Korzybski

YET

4 3 2 1 0 1 2 3 4 55

Aesthetics Tangibility

GOOD FOR

- Externalizing internal will

- Depersonalizing direction-setting

- Setting goals and establishing O’s (vs KR)

- Measuring the gap between current state

and desired future state(s)

Modeling stakeholders’ intent

NOT GOOD FOR

- Stakeholders are unwilling to decide

- Stakeholders are unwilling to prioritize

- Fear is a primary energy source in the

organization

Certain conditions are unhelpful

Build An Intention Modelbased on prior conceptual models +tetrad analysis

15min

Service Acquire

Local Files Stream

About me, for me About me, for others

Render Your Intentdescribe the changes thatyou’d make to the product to better align it with your team’s intent

15min

TACTICS

- Do the session around this by itself;

don’t try to make it part of another

meeting

- Emphasis in the tabulated results can be

positional movement, or magnitude of

the “gap” to close, or both

For Intention Modeling

INTENT

STRUCTURE

MEANING

@undrstndng

http://understandinggroup.com

@danklyn

Works Cited4Jared Spool. (2003) UIE Tips: Design is the Rendering of Intent. Accessed at: https://www.uie.com/brainsparks/2013/12/30/uietips-design-is-the-rendering-of-intent/

5Photograph titled Welsch Choir [no date recorded]. From the George Grantham Bain Collection, Library of CongressAccessed at: http://www.loc.gov/pictures/item/ggb2006010482/marc/

6 Toolshed. West Dean College, West Sussex England UK. (2016) Photo by Dan Klyn.

7 - 8Zoolander. (2001)Parmount Pictures.

18 - 24 Jason Hobbs, The Design Behind The Design Behind The Design. (2015)Accessed at: http://www.slideshare.net/jasonhobbs77398/the-design-behind-the-design-behind-the-design

25 Joshua Prince Ramus (2006), Behind The Design of Seattle’s Library [TED talks].Accessed at: https://www.ted.com/talks/joshua_prince_ramus_on_seattle_s_library?language=en

26 March 1967, A Schoolman’s Guide To Marshall McLuhan. John M. Culkin. Saturday Review Magazine

27 March 1969, The Playboy Interview: Marshall McLuhan. Playboy Magazine

28Marshall McLuhan predicts Amazon

29Marshall McLuhan and Quentin Fiore (1967). The Medium is the MassageNew York: Random House.

32McLuhan on Hot and Cool medium

38Calamity Jane. (1963)Warner Brothers

39Pillow Talk. (1959)Universal International

41, 42American Memory collection images

44Rocky IV . (1998)Metro Goldwyn Mayer.

45Richard Saul Wurman, Alan Levy, Joel Katz (1972). The Nature of Recreation. Cambridge: MIT Press.

46Alfred Korzybski (1939). Five Lectures on General Semantics. Accessed at: https://archive.org/details/FiveLecturesOnGeneralSemantics-korzybski1939

52 Sir John Gilbert (circa 1873)Trinculo, Stephano and Caliban

55Community (2013 )Sony Pictures Television