A comparative analysis of Two Digital Platforms Designed for the Interaction of City Managers and...

Design Principles & Practices 2016

A comparative analysis of Two Digital Platforms Designed for the Interaction

of City Managers and Citizens

Kelly Kiyumi ShigenoDaniela Kutschat Hanns

10th Design Principles & Practices International ConferenceDesign Transforming Society

Artes & Design | PUC-Rio

10th Design Principles & Practices

Kelly Kiyumi ShigenoCurrently an Interaction Designer and a M.Sc. candidate at the Architecture and Urbanism College of University of Sao Paulo (FAU-USP)

Daniela Kutschat HannsProfessor at the Architecture and Urbanism College of University of Sao Paulo (FAU-USP) and vice-coordinator of the Labvisual research group, her main research areas are the project process and development in art, design and urbanism and architecture. Her main research interest are the design process of digital services and collaborative platforms that imply new models and initiatives concerned about the city development and citizens welfare

10th Design Principles & Practices | Kelly Kiyumi Shigeno & Daniela Kutschat Hanns

Brazil

Brazilian population204.450.649204 million in 2015, According to IBOPE (Brazilian Institute of Statistic and Research)

At the same time

Cellphone numbers283,4 million2015, According to IBOPE

in 201493,5% of residences have a telephone number

among them 56,3% choose to have a cellphone over a landline

Social media and other digital networked tools change the way people interact with each other and how governments communicate with to their citizens.

In the past few years, we could observe a growing number of analysis addressing events that have shown the influence of social media in emerging political scenarios

Occupy Wall Street (DeLuca, Lawson & Sun, 2012)

Arab Spring - Tahrir Square (Lotan et al., 2011)

Brazil’s Vinegar Uprising (Singer, 2013; Carvalho, 2013)

in this context:

a) What are the emergent needs from civil society?

b) How Government could respond to these new challenges?

in this context:

Citizen-Sourcing (Citizens to Government): the public helps influence directions, results, and work as sensors monitoring service status and new incidents;Linders (2012, p. 447)

in this context:

Government as a Platform (Government to Citizen): a means for the government to make their data and knowledge available for the citizens;

We selected two applications to analyze key similarities and differences:

a) Colab (v. 2.0.1) b) Rio 1746 (v.1.7.9)

a) Colab (v. 2.0.1) - Citizen-Sourcing

b) Rio 1746 (v.1.7.9)

Conducted an oriented navigation using a questionnaire roadmap consisting of five

main themes:

1- Access rights and Privacy2- View and Change Reports Data

3- Social Communication4- Feedback

5- Gamification Elements

We conducted an oriented navigation* in order to accomplish three main tasks:

- sign up- make a report- find your report.

*The oriented navigation is a set of rules guided by a questionnaire in order to provide uniformity during the sample analysis, according to Silva (2012, p. 157)

Access right and Privacy questionnaire roadmap

View and Change Reports Data questionnaire roadmap

Social Communication questionnaire roadmap

Feedback questionnaire roadmap

Gamification Elements questionnaire roadmap

In summary, the design approaches taken by both city managers (Government to Citizen) and civil society (Citizens to Government) reveals distinct objectives. Governments pursue a better way to get and provide data and information about the city. Citizens may be searching for like-minded people to

support a common cause.

The Rio 1746 application focuses on features to receive and respond directly to the user. We noticed that Social Communication and Gamified features are not the application main concern.

The Colab application is a communication tool that links people with common propositions or within a same area. Although the application consists of mainly Social Communication features, based in our literature review, we believe that Gamification features could significantly enhance the user engagement.

Based on our methodology, we can concluded that both applications need to improve in terms of engagement

and social features to achieve a large amount of current users, showing that there is still a gap to design better

interfaces to foster a tight communication between citizens and governments.

Thank you!

@kiyumii

kellykiyumi@gmail.com

A comparative analysis of Two Digital Platforms Designed for the Interaction of City Managers and...

Design

devops, platforms and devops platforms

Lead Platform Command · platforms and products as addressed in LPC Assignment Criteria (Chapter 3). 3. MANAGERS’ INTERNAL CONTROL PROGRAM. In accordance with the Managers’ Internal

Cit ies as Innovation Platforms - smartup-bsr.eu · Empowering citizens with tangible and measurable results of innovation. ... sense of community. In robust health despite the crisis

OXFAM IN UGANDA · attitudes and behavior of both men and women through individual and collective activities. Citizens platforms We strengthen spaces for citizen engagement like women

Decentralised Citizens ENgagement Technologies · Decentralised Citizens ENgagement Technologies Specific Targeted Research Project Collective Awareness Platforms Creative Commons

Greek municipalities and citizens platforms

COMMUNICATIONS STRATEGY de... · We can explain the vision: ... -”Enabling…young people” provide platforms for young people to speak up and engage as active citizens, advocate

Vietnam - TechNet-21 · have tested innovative and competence based training programs, knowledge sharing platforms, and certification of SC managers - i.e. LOGIVAC/ AMP and People

GLOBSEC 2018 · a growing distrust towards social media and online platforms. The effects of disinformation and their citizens. Consequently, digitally advanced states need to stop

Groundwater - wrrc.arizona.edu · With Arizona’s population growth and continued drought, citizens and water managers have been taking a closer look at water supplies in the state

Smart Shelter - solerzia.com€¦ · SMART CITY: Progress moves towards ENERGY EFFICIENCY and the INTERACTION between managers, citizens and infrastructures. PERSONALIZED and AUTONOMOUS

Open For Development - Amazon S3 · • Open accountability portals: Investing in open, accessible data platforms that enable citizens and other stakeholders to monitor results. These

Citizens, Science and Science for Citizens

Engagement Planning Guide - British Columbia · families, caregivers, managers, providers, leaders, citizens, and health-sector organizations) in the design process to help ensure

European Citizens, Global Citizens - Dissemination

Online Marketplaces - Citizens Advice...Online marketplaces are platforms (websites/apps) which generally don’t own the goods being sold. Instead they’re a place for people and

Platforms benefits for fund managers - · PDF fileThe Changing World of Wraps and Platforms – challenges and solutions for 2012 Wednesday 9th May 2012 1 Platforms benefits for fund

Bando "European Citizens, Global Citizens"

ESSENTIAL managers ESSENTIAL managers ESSENTIAL mANAgErS …

1 Do Philanthropic Citizens Behave like Governments? Internet Platforms and the Diffusion of Private International Aid Raj M. DesaiHomi Kharas Georgetown