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GMHBA IT - Careers
Paul Hulett, CIO
My JourneyM
y Ca
reer
Pat
h Year 12 @ Belmont High School
Bachelor Degree in Computer Systems Engineering from RMIT
Worked for a local Vendor as Technical Manager and Systems Architect
2008: Joined GMHBA as IT manager
2009: IT and Systems Manager
2013: Appointed Executive of IT
2015: Appointed Chief Information Officer (CIO)
Why IT?
IT Management
Fix Stuff
Make Stuff
Problem Solving
Buying Gadgets &Technology
Helping People
Who is GMHBA?Our MissionSupporting the health of our communities for generations
Our VisionAustralia's leading regionally based health fund most recommended by our communities for the contribution that we make to their health and wellbeing.
Who is GMHBA?Started in 1930’s by cement
workers families
Today:~ 130000 member policies + 40000 non-member policies~ 350000 people covered by PHI nationally4th largest Insurer in Victoria7th Nationally~ Doubling industry growth consistently for over 10 years
(2008 we had ~ 76000 Members)
400 million in health benefits to be paid FY16
Who is GMHBA?
IT Focus Areas
Customer Experience
Online Presence
Knowledge
Supporting business scale objectives
Reliable, Secured, Flexible Infrastructure
Current ProjectsNew responsive designed Private Health Insurance
acquisition framework for
use across multiple brands.
Technology:Undecided
New member and provider portals
Technology:Microsoft
Dynamics & ADX Studios
New data warehouse and
visualisation tools, including
machine learning capability etc.
Technology:MS SQL
QlikViewSAS
Revamping the core:
Enterprise Service Bus (ESB).
Technology:Microsoft Biztalk
Revamping the core:
Business wide CRM system.
Technology:Microsoft
Dynamics &Click Dimensions
Revamping the core:
Customer communication
management system
Technology:HP Exstream
Future Projects-New digital health systems and websites: * Telehealth * E-health * Health Advice-Electronic Medical Records system-New Practice Management systemIT Cloud Plan & Migration, Mobile Apps, Event Triggering, BPM, Machine learning, Big Data, IOT ……
Digital Delivery Manager
Business Intelligence Developer
Web Business Analysts
IT Administrato
r
.NET Developer
Quality Assurance
Role
Front End Web
Developer
Service Desk Roles
CRM System Configurator
Web Content Coordinator
*** 50% of these roles will be filled internally
Approved Roles for IT in FY16
ServiceDelivery Manager
IT Administrator
Level 1(Health.com.au
)
IT Manager(health.com.au
)
IT Administrator
Level 3
IT Manager(Health
Businesses)
System Administrator
(Health.com.au)
IT Administrator
Level 1Service desk
IT Administrator
Level 3
New Roles for IT
Service Delivery Manager
Solution Architect
Integration Developer
Service Desk Roles
Applications Developer
DBA
.NET Web Developers
Business Analysts
*** 45 roles by 2025
Future roles in IT
Must have competencies:
Value
Orientation
Be Adaptable
Fostering
Innovation
Technical Expertise
Diagnostic
Information
Gathering
Managing
Projects
Managing
ChangeAnalytical Thinking
Forward Thinking
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