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WQA launch slides
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1
Business Excellence Model
2
AGENDA
• Wales Quality Centre
• An Introduction to the Business Excellence Model
• Methodology
• Assessment techniques
• Wales Quality Award
3
Wales Quality Centre• Our mission is to create a culture of
excellence in Wales through continuous improvement
• Independent
• Not for profit - registered charity
• Membership organisation, since 1988
4
Wales Quality Centre
• National Partnership Organisation for EFQM in Wales (the ‘Guardians of the model)
• Involved in helping organisations respond to whole authority analysis required by Wales Programme for Improvement
• Working with private, public and third sectors.
5
• A model created by the European Foundation for Quality Management (EFQM)
• A management diagnostic tool
• Identifies strengths and Areas for Improvement
• A method of benchmarking
• A self-assessment methodology
What is the Business Excellence Model ?
Leadership People
Results
People Processes,
Products &
Services
Strategy
Partnerships & Resources
Customer
Results
Society
Results
Key
Results
10% 10%
10%
10%
10% 15%
10%
15%
10%
Learning, Creativity and Innovation
Enablers Results
The EnablersLeadership People Processes,
Products &
Services
Strategy
Partnerships & Resources
10% 10%
10%
10%
10%
Enablers
Leadership - evidence of
• How leaders address and shape the future of the organisation
• The leadership approach and the breadth of its application
Leadership People Processes,
Products &
Services
Strategy
Partnerships & Resources
10% 10%
10%
10%
10%
LeadershipHow leaders address and shape the future of the organisation
• Actively define the future of the organisation
• Leaders develop the mission vision and values
Leadership People Processes,
Products &
Services
Strategy
Partnerships & Resources
10% 10%
10%
10%
10%
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Assessment based onThe RADAR Approach
ASSESSED ON:• Approach• Deployment• Assess & Refine
The ResultsPeople
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
Results
CUSTOMER RESULTSevidence of Customer Data
• Perception• Product delivery
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
Results
ASSESSED ON:Key results~Performance levels~Targets~Comparisons~Cause and Effect
Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
ASSESSED ON:Other results~Performance levels~Cause and Effect~Scope
Results
People
Results
Customer
Results
Society
Results
Key
Results
15%
10%
15%
10%
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How it compares?
Preparatory effort?
Qualit
y o
f analy
sis
Low High
High
Submission1 day
3 day
Questionnaire
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Why adopt it? • Measures effectiveness/organisational competence • Provides a framework to understand the big picture • Helps you to understand the impact that initiatives
have on each other• Gives a ‘Glue’ to bring initiatives together• Creates a common language for improvement
Outcomes
• Feedback report detailing areas of good practice and opportunities for improvement.
• Scoring data that can be used to measure progress
• Assistance with developing an improvement plan
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Awards/Assessment Process - New
• Agree a date with Wales Quality Centre (WQC) between April and December
• Allocate responsibility to relevant staff for the areas of the Excellence Model listed above.
• The final session of the assessment day, will be a discussion between WQC assessors and a group of employees, typically 4 members of staff that have limited or no management responsibility
• Post assessment WQC assessors will score the organisation based on Business Excellence Model scoring criteria and prepare a feedback report.
Awards/Assessment Process - New
• Pre Assessment:
• For those that want it, WQC will do awareness sessions to familiarise staff with the model and the assessment process.
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Follow on action• Identify areas for improvement
• Prepare Action Plan for improvement
• Implement Action Plan
• Repeat process in twelve months or sooner if appropriate?
• Commit to a three year programme
Business Excellence
Questions ?
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