WOM is Hard--Let Your Website Do the Work

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10 easy website changes you can make to increase sharing and word-of-mouth. Leverage social media and mobile-even if you're not doing social media and mobile.

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WOM is hard…Let WOM is hard…Let your Website do the your Website do the

work!work!

Neicole M. CrepeauOnline Strategist Web, mobile & social media specialists

What is

social interaction designsocial interaction design?

Working definition: The design of systems and tools that facilitate social interactions.

Began with a focus on tools and social networks.

SxD SxD

Broadening to include social elements on websites.

Disclaimer!Disclaimer!

While this presentation offers ideas for leveraging social media without a strategy, Coherent Interactive recommends having a social media strategy, as part of an integrated marketing strategy.

Ideally, your online advertising, social media, mobile, and website strategies are coordinated and work together to achieve business results.

1. Use existing widgets

• FacebookFacebook Like button• FacebookFacebook

Recommendations box• Other FacebookFacebook plugins

LinkedInLinkedIn widgets, if appropriate• Company Insider• More widgets likely to come

Twitter Twitter widgets, if appropriate• Twitter Trackbacks• Widgets to display your

tweets

2. Allow easy content sharing

Via Facebook, Twitter, and email. LinkedIn for B2B.

Catchy titles, text, & images

Think like a Magazine editor

From the content itself

Content MarketingContent Marketing

3. Allow easy snippet sharing

Share buttons next to each snippet

Consider the social audience, and structure for them

Product is InformationProduct is Information

4. Enable Like on key pages

Ecommerce sites on product pages

Web applications on likely pages

Info sites on topic pages

5. Spread the word about events

Like button with faces on event pages

Share widgets onthe confirmationpage

Or use Eventbrite

6. Give ‘em a reason to return

Make event pages live on

Take photos; get contact info

Post photos and notify people

Or, post quotes, transcripts, slides, or supporting materials

Make it easy to share each item

Post-Event ExamplePost-Event Example

7. Let people share via your site

Upload photos, quotes, stories

Showcase their knowledge

Whatever appeals to your social audience

Western River expeditions sends people an email after their rafting trip, asking them to share their asking them to share their experienceexperience. It’s then posted on the blog.

8. Highlight partners & customers

Solutions, knowledge, best practices, good work

Promote them yourself

Tell them you’re promoting them

MobileMobile

Mobile is important

By 2011, over 85% of new handsets will be able to access the mobile Web.

28% of mobile consumers now have a smartphone.

Smartphone users trend male (8% more are male then female), younger, and affluent.

Mobile & smartphones are moving mainstream

make sure make sure

your site your site is mobile friendlyis mobile friendly

9. Use QR codes on collateral

Let users get latest updates

Provide additional information

Get a freebie

Gets users to your website

10. Send SMS updates

If your audience wants timely updates

Like a blogger, to notify people about follow-up content

Services such as mobilizeus.com and Ez Texting let you do this for a fee

You can do it for free with Twitter’s Fast Follow

Users don’t need a Twitter account to get your updates

To send a text to their phone, you just tweet on a specific account.

For detailed instructions, use this QR code or link to get a PDF:

Want help?

Contact us.Contact us.

We’re Coherent Interactive.

We do websites, mobile apps,We do websites, mobile apps,and social media and social media

strategies.strategies.

http://www.coherentia.com(206) 264-7688

Blog: http://nmc.itdevworks.com Twitter: http://twitter.com/neicolec

Web, mobile & social media specialists

We build websites, mobile applications, and social media strategies. We take an integrated approach, with a focus on your business goals and overall marketing and sales strategy. Contact us or go to our website to learn more!