What is KM for?

KMUK 2010Lee Bryant, Headshift, June 2010

[welcome]

Introductions

What is KM for?

Sense making in a world of information overload

Making better decisions

Building collective intelligence

Corporate memory and culture

Stimulating Innovation

Problems with KM

Dependent relationship with IT

Not given organisational responsibility

Too much focus on repositories, rather than flow

Too much focus on structure vs emergence

Assumptions about sharing for the ‘common good’

But it turns out KM thinking can help solve some pressing business problems ...

Ever increasing process at the expense of people

bleep

Overcoming silos and disconnects

Wasting human talent through bureaucracy

Evolution in a fast-changing, complex world

Evolution in a fast-changing, complex world

The emerging field of social business

Adhocracy : simplifying organisational forms

Collapsing distance : intimacy + scale

How the social web can bring us together

How the social web can bring us together

Network (not just individual) productivity

Humanising the enterprise

connections

collaboration

culture

content

[social business design]

Social Business Design

connections

collaboration

culture

content

[social business design]

network-centricmanagement

creating a sharing culture

focus on data& signals for performance improvement

Helping filter for

relevance

Social Business Design

So ... why have KM people been slow to exploit social media and social business ?

KM people often the first to ‘get’ social business

KM people have the right skills, right concepts

But others took a lead in (shiny!) social media

Problems: power plays, IT dependence and silos

So how can KM ideas move out of the library and deliver real business improvement?

Knowledge networkers, connecting the firm

Find and open up data to improve performance

Analyse behaviour to drive service improvement

Help people filter, navigate and make sense

Design ‘architectures of participation’

KM ideas are good but KMIT practice is not so good.

Social business builds on KM, but focuses more on business improvement.

We need to take the best KM ideas mainstream,and move deeper intothe business.

[welcome]

Thanks !

Thanks for listening!

I am lee@headshift.com and live at http://www.headshift.com

You can find this talk athttp://www.slideshare.net/leebryant

Except where otherwise stated, photos courtesy of Flickr using Creative Commons license. Thanks to the following photographers:

http://www.flickr.com/photos/victoriapeckham/164175205/http://www.flickr.com/photos/paul_irish/2379958609/http://www.flickr.com/photos/yuan2003/403643949/http://innovationcreators.com/wp/?p=194http://www.flickr.com/photos/iconolith/458099966/http://www.flickr.com/photos/antmoose/71277315/http://www.flickr.com/photos/brianboulos/36957265/http://www.flickr.com/photos/helico/404640681/http://www.flickr.com/photos/pasotraspaso/2481113314/http://www.flickr.com/photos/criminalintent/2699108040/http://www.flickr.com/photos/acme/33300880/http://www.flickr.com/photos/bswise/4405875417/http://www.flickr.com/photos/peterkaminski/1688635/http://www.flickr.com/photos/kevincollins/92989747/http://www.flickr.com/photos/sneakerdog/315377551http://www.flickr.com/photos/pushandplay/2968259379/http://www.flickr.com/photos/cote/54408562/http://www.slideshare.net/leisa/ambient-intimacyhttp://www.flickr.com/photos/featheredtar/2305070061/http://www.flickr.com/photos/nurpax/3721686206/http://www.socialmediatoday.com/SMC/41996http://paperbackdreams.com/images/uploads/Future_Shock_1971.jpghttp://gapingvoid.comhttp://www.usdesignstudio.co.uk/http://www.flickr.com/photos/violator3/93589371/