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Presentation for the Automotive Training Managers Council (ATMC) annual conference 28 May 2009.
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Training and the Networked Workplace
Harold Jarchewww.jarche.com
Copyright: Creative Commons Attributionhttp://creativecommons.org/licenses/by/2.5/
Part 1: The changing nature of work
19th Century:Factory Model
http://flickr.com/photos/brianhendrix/
20th Century:Clocks & Cubicles
19th & 20th CenturiesHierarchy
“management knows best”
Management
Workers
the outside world
21st CenturyLearning-Working-Playing
http://flickr.com/photos/8594424@N07/
21st Century Reality:Networks Invert the Pyramid
Management
Workers
the outside world
?
the outside world th
e out
side
wor
ld
Signs of Flattening
Check Internet before the Showroom
Google symptoms prior to Doctor’s Office
Online comparison, booking & shopping
Wikipedia trumps Britannica & Encarta
Craigslist & Kajiji obsolesce Classified Ads
Complexity, the 21st C. Norm
Cynefin Framework
Training Inadequate for Emergent Practice
Cynefin Framework
Training
21st C.Emergent Practices
COMPLEXENVIRONMENT
Probe Sense Respond
First we have to take action:
Probe
Learning by Doing
1) Probing
2) Sense-making 3) Responding
Management
Workers
Information, Knowledge
& Trust
P-S-R
Part 2: A New Model for Working & Learning
Harold Jarchewww.jarche.com
Roots of Training:Hierarchies & Control
“Hyperlinks Subvert Hierarchy”
wirearchy.com
Connecting & Communicating
CEO of Best Buy, Brad Anderson, now regards his role as facilitator,
vetting ideas from the front lines
Supporting (Emergent) Work in Complex Environments
1) Collaborative Work & Learning
2) EmergentPractices
3) Tools &Processes
Management
Workers
Connecting & Communicating
time for a change?
http://www.flickr.com/photos/jimmybrown/3086281852/
Personal Knowledge Management (PKM)Personal Learning Environments (PLE)
By Lilia Efimova
PKM Method
Lurk & Listen
http://flickr.com/photos/lupusinclitos/706530750/
TwitterBlogs
ForumsGet out of your Office
Get Feedback & Share
http://flickr.com/photos/bbdh/2487484584/
Write a BlogTweetPublish
TalkBe Open & Attentive
Simplify & Synthesize
Join NetworksConnect to Others
Photo by Jay Cross
1) Collaborative Work & Learning
2) EmergentPractices
3) Tools &Processes
Management
Workers
Connecting & Communicating
Customers
Follow-up Resources
• www.delicious.com/jarche/atmc
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