The What, Where And Why Of I.T. Asset Management

Efficiences are there.We find them.

Richard Steelman

The What, Where and Why of I.T. Asset

Management

Efficiences are there.We find them.

Specialists in IT Asset and Service Management» Since 1991» Worldwide Offices» Mid Tier to Enterprise» Over 300 Clients and 1000’s of Installations

Unlike complex frameworks, PS’Soft solutions:» Provide centralized view of assets and services» Integrate with other IT applications» Highly configurable» Implemented Quickly

Efficiences are there.We find them.

RequestManagement

ServiceManagement

AssetManagement

LicenseCompliance

GLOBAL I.T.

Finding Efficiencies For Your World

Efficiences are there.We find them.

I.T. Challenges

Business demands to reduce costs

Lack of accepted (and adopted) processes

IT is not highly valued by business units

Difficulty in getting resources

Efficiences are there.We find them.

Which Do I Focus On?

Activity FocusedSolving Problems

Keeping Things WorkingProductivity

WorkerReactionary

Item FocusedAvoiding Risk

Leveraging the IT InvestmentIntelligent Productivity

ThinkerProactive

Service Asset

Efficiences are there.We find them.

Working Break: Discussion

Topic:1. What Is Asset Management for your

organization?2. Is it giving you the results you need?3. Challenges

Goal:Choose Speaker & Discuss Points

10 Minute Break

Separate into Groups

Efficiences are there.We find them.

DID YOU KNOW?

Total Cost Of Ownership for a desktop system averages

MORE THAN 10 TIMESthe original purchase price

about $21,000 for a $2,000 system- Gartner Group study

_________________________________________

Efficiences are there.We find them.

Most large enterprises today own APPROXIMATELY 30% more

IT-related software and equipment than they actually believe they do

or can account for across the enterprise.*

* Aberdeen Group

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ARE YOU AWARE?

Efficiences are there.We find them.

July 30, 2008

Top Asset Challenges We Hear

Proliferation of mobile devices

Application license complexity

Information spread across disparate systems

Lack of accepted (and adopted) processes

Business demands to reduce costs

Regulatory compliance

Efficiences are there.We find them.

RISK EXPOSURE

Security ThreatsLegal IssuesCompany ReputationRegulatory ComplianceVendor ComplianceContract NegotiationAllocation of ResourcesLimited Payment OptionsTechnology & Ownership Costs

Efficiences are there.We find them.

What is IT Asset Management

A Business Discipline For Managing The Life Cycle Of

Infrastructure Assets To Achieve A Desired Service Level While

Mitigating Risk.

Efficiences are there.We find them.

The Asset Management Lifecycle

Efficiences are there.We find them.

PLAN

Creating Standards» User Need By Organizational Role?» Application Requirements» IT Organizational Needs?

Forecasting» Expected Workforce (Size and Capabilities)» Capacity Planning (Growth, Layoffs,

Acquisitions)» Upcoming Projects» Compliance Issues

Efficiences are there.We find them.

ACQUIRE

Request• Meet Standard• Management Approved• In Stock• Location• Delivery Time

Purchase Order• Transmission Time• Shipping Costs

Receive The Asset• Reconciling P.O., Packing Slip, Invoice,

Asset DB, Purchasing

Pay The Vendor

Efficiences are there.We find them.

DEPLOY

Configuration Of Asset• Configuring Asset• Installation• Testing

Field Deployment Planning• Coordination with business units and operations

Actual Field Deployment• Issuing Hardware or software

asset to user(s)

Efficiences are there.We find them.

MAINTAIN (aka ITSM)

Supporting the Asset• Problem Management

Changes To The Asset• Moves, Adds, & Changes (MAC)

Contract Management• Maintenance at Correct Level for Usage?

Verification Tracking• Electronic Inventory (Discovery)• Physical Inventory• Chargebacks/Allocations

Efficiences are there.We find them.

RETIRE

Decommissioning The Asset• Erasing Files• Removal of Tags• Determining Damage• Repair

Disposing of the Asset• Type of Disposal

– Selling– Donating– Throw Away

» Environmental Concerns

Efficiences are there.We find them.

ITAM Interdependent Processes

ProblemManagement

Performance/Capitol

Planning

AccountsPayable

Accounts Receivable

AssetDiscovery

VendorManagement

ContractManagement

IMAC Deployment /

Change Management

Pricing Agreement

Changed Data Asset Information

P.O. Verification

Asset Information

ChargebackWarranty/Leasing Data

Current Environment

IT Asset Management

Repository

Discovery Tool

Efficiences are there.We find them.

The Return

Efficiencies are there:» 5% savings through better contract negotiations» 50% reduction in maverick buying» 17% reduction in maintenance costs for equipment

under warranty» $10 per desktop/laptop by avoiding audit fines» $50 per desktop/laptop by optimizing software licenses» Reduced IT support costs

• 10% overall productivity improvement• 10% reduction in analyst training• 10% reduction in research time

» Improved customer satisfaction

July 30, 2008 19

Source: Peter O’Neill, Forrester Research

Efficiences are there.We find them.

Things to Consider

Allows you to truly run IT as a businessTruly realize TCO of equipment and servicesEasiest way to reduce costs without risking service levelsPositions IT as strategic rather than tactical

Efficiences are there.We find them.

Thank You!

Richard Steelman(708) 449-7711

rsteelman@pssoft.com