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This is a project I did for leaders in a large oil company in Moncton, NB. It was a three hour workshop designed to help them communicate better to their employees and build employee commitment.
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The A.R.T. of
ConnectingPaul Kearley
IMPACT Business Communication
Inc.
The A
.R.T
.AttitudesRelationshipsTechniques
Who Is
A L
eader?
How many people consider themselves a leader?How do you know?
What does a leader “look like”?
Em
plo
yee
Com
mit
ment
Pride in the Organization
Belief in Senior Leadership
Satisfaction with Immediate
Mgr.
Disengaged
Fully Engaged
You can make more friends in 5 minutes by being
interested in them, than you can in 5 years by
trying to get them interested in you.
Meeti
ng a
nd
Gre
eti
ng Be a good conversationalist,
encourage others to talk about themselves.
Rem
em
beri
ng
Nam
es Look and listen ImpressionRepetitionAssociation
Shari
ng Y
our
Ideas
Sto
ry T
elli
ng
Basi
cs
Have a point or message.
Start with time, place and
who was there.Evoke an emotion, picture, smells or sounds.
Tell THE details, not ALL
the details.Create a clean resolution.
Don’t just tell it, BE it.
Intr
oduci
ng a
nd
Thanki
ng S
peake
rs Topic. Importance. Speaker.Speaker. Importance. Thank
you
Sayi
ng “
I’m
Sorr
y”
Part #1: Accepting ResponsibilityOwn it. If you’re wrong,
admit it quickly and emphatically.Try to see things
from their point of view
Sayi
ng “
I’m
Sorr
y”
Part #2: The Art Of Letting GoWhich is more
valuable? The idea of being right, or the relationship?
Apolo
gy
Str
uct
ure
Admit it (Be Specific)Apologize (No Excuses)Accountability (Plan
for the future)
Enco
ura
gin
g
Oth
ers
Write the strength you see.Why is this important?What do you wish
for the other person?
That’
s It
!!Now, the rest is up to you
Paul Kearleywww.impactbusiness.ca
paul@impactbusiness.ca Ph: 506 432 6500
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