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Armando Rancano, M.P.H.Management Consultant
Operations Executive
Supervision: ReplacingCarrots And Sticks
What’s Wrong With PunishmentsSupervisory Training KeyComponent to Profitability
Training a good investment
Satisfy employee needs
Exceed customer expectations
Reduce attrition
Improve profitability
Customer Loyalty Key To Profitability
Employees meet and exceed customer expectationsCall Center supervisors make it happenFew companies have supervisory training programs
What Are Employee Needs?Are Commissions And Rewards Bribes?
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