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Social Enterprise How Small and Medium Enterprises use Google Apps and Salesforce to Compete at a Higher Level
Todd Enders Director, Product Marketing Sales Cloud
Safe Harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year ended January 31, 2012. This document and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Bill Wirt CIO
Ali Ball CIO
Sateja Parulekar Product Marketing Manager
Roger De'Ath Enterprise Sales
Delight Your Customers & Employees in a Whole New Way
Employee Social Network
Customer Social Network
Social Profile
Market Collaborate
Work
Extend Sell
Service
Growing a Business: Whatever It Takes
Marketing & Professional Services, CRM
• Rapid, iterative market development • Monthly propagation of business models • Aggressive inspection of real-time feedback
Sales, Marketing, eCommerce, Ops
Bill Wirt Chief Information Officer
Gerhard Newman Salesforce Manager and Architect
Full-Service Digital Agency We build and maintain rich online presence that helps 54,000 small and local advertisers look great, get found and convert leads into actions.
Web Video Mobile Social
www.spotzer.com
Which freelancer is qualified, available and is closest to the job?
Complicating factors: • Unknown geographies • Language specific requirements • How to deal with multiple jobs intraday • Last minute changes in planning from customers • Payment accuracy of transportation and general freelance fees
Solution
§ DEMO
Seamless integrate Google Maps with our order management platform built on our Salesforce Platform
Roger De’Ath Enterprise Sales
Discover a better way of working
Google Apps for Business
Over 4 million businesses use Google Apps
'Our productivity has increased by about 50 % since we switched to Google Apps.'
MD, Kingston Trampolining
'Google Apps provides the perfect environment, & our employees can access it using their mobile devices.' Manager, Organic Farmers & Growers
Google Apps empowers business
Any-Team
Any-Time Any-Device
Any-Place
Google Apps innovation
Build for the future Launch and iterate Think cloud Focus on the user
Sateja Parulekar Product Marketing Manager
If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”
6 friends.
6000 friends.
The Social Help Desk for Small Business
Social.
Mobile.
Simple.
Thousands of Fast-Growing Business Use Desk.com
30 employees based in London
7 support agents
Growing user base from London to Dublin
Hailocab Delivers Customer Service Through Social & Mobile
Demonstration
Ali Ball Chief Information Officer
Demonstration
Technology supporting business growth • 80% Improved business metrics • 20% Increase in Sales Value*
• Huge improvements in efficiency
• Scalable
• Secure • Easy to deploy
* For some Franchisees
Questions &
Answers
Don’t Forget to Submit Your Survey!
Please stop by the registration kiosks to complete your session surveys - Each survey returned enters you to win a
£250 Apple gift card.
Thank you!
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