Social Customer Service eBook Chapter 3

© 2013 Telligent Systems, Inc. All rights reserved.

socialcustomerserviceCustomer Communities in 7 Steps

2© 2013 Telligent Systems, Inc. All rights reserved.

part IIisocial customer service in a nutshell

3© 2013 Telligent Systems, Inc. All rights reserved.

social customer service in a nutshell

Consumers talk to you and see exactly how you respond to people. This means they increasingly care about how you engage them before, during and after the sale.

Social Customer Service connects customers with people and information to crowdsource support, share knowledge, discuss new ideas and connect with peers via social channels in order to create an exceptional customer experience.

Customerservice is

morethanjust

fixinga part,

answering a question, sharing a

new shortcut or completing anupgrade. It’s about creating a better customer experience.

The new channels emerging are social, interactive and public.

4© 2013 Telligent Systems, Inc. All rights reserved.

Ready for more? see the link in the description

below to Part IV “Emerging Social Channels.”