Quality unit 2012

Quality Unit BSBPMG505A Manage

project Quality Diploma Project Management

Captain Cook CollegeSharon Boyle

Presentation –An overview of Quality Management

Check everyone has completed Cost◦ SB CMP started last week & finish tomorrow◦ Today & Friday – completed cost Friday 23 August

Come and SEE me individually if there is a problem

Today

http://www.youtube.com/watch?v=3HcTnZn_jOw&feature=endscreen

Why bother with quality?

Tell me why should we bother?

1. Determine quality requirements 2. Implement quality assurance

processes 3. Implement project quality

improvements

The unit structure

Quality objectives◦ negotiated trade-offs between cost, schedule and

performance◦ requirements from a higher project authority◦ requirements from the client and other

stakeholders◦ those quality aspects which may impact on

customer satisfaction

1. Determine quality requirements

Quality management plan includes◦ authorisations ◦ responsibilities for quality control◦ continuous improvement◦ established processes◦ quality assurance

Documentation

benchmarking brainstorming charting processes control charts defining control flowcharts group work activities processes that limit and/or indicate variation undertaking benefit/cost analysis

◦ & lots more which are project specific

Methods, tools & techniques

http://www.youtube.com/watch?v=oq1Zi_V4KyE

ISO 9001

On-going through out project Causes identified recommend actions Quality control

◦ monitoring conformance with specifications◦ monitoring of regular inspections by internal or

external agents◦ recommending ways to eliminate causes of

unsatisfactory performance of products or processes

2. Implement quality assurance processes

Review processes ◦ implement agreed changes ◦ throughout the project life cycle ◦ ensure continuous quality improvement

Review project outcomes against performance criteria

Assess the effectiveness of quality management processes and procedures

Identify and document lessons learned Recommend improvements

3. Implement project quality improvements

http://www.youtube.com/watch?v=u-5C72-bgyU

A word from Trudy

http://www.youtube.com/watch?v=u-5C72-bgyU

Another word or two from Trudy

Let’s talk about the balance of the day. Options – everyone needs to be doing

either: Reading the notes re Quality Management

in preparation for assessment items OR Completing Cost

Assessment: the bit you do

To complement the fishbone diagram, you can use Pareto diagrams.

Fishbone or Ishikawa shows relationships – root &

Pareto diagram shows the size of the various issues/problems & where to focus effort for greatest reward.

A Japanese fish Vs an Italian sociologist

A Pareto diagram is a simple bar chart that ranks related measures in decreasing order of occurrence

Vilfredo Pareto ◦ Italian economist and sociologist ◦ study in Europe in the early 1900s on wealth and poverty.

His findings included◦ wealth was concentrated in the hands of the few and ◦ poverty in the hands of the many. ◦ significant few things will generally make up 80% of the

whole, ◦ the trivial many will make up about 20%.

Pareto: significant few vs trivial many or 80/20 rule

Pareto:Significant few Vs the many

Ishikawa:root cause relationships

Thursday 30 August –◦ Intro & reading notes ◦ Tidying up the last of Cost◦ Starting assessment items 1 & 2.

Friday 31 August ◦ Complete

Assessment Item 1. Assessment Item 2.

Written/Oral – do the replacement questions New Project - do NOT do existing project in LMS Next week – 6 & 7 September

◦ the impact of variations on Quality ◦ New Project assessment

Proposed timeframes for Quality Unit

Today’s lesson plan

Why important? What can go wrong? Relationship to other aspects of project

management?

Changes or Variations

The establishes an orderly and effective procedure for ◦ tracking the submission, ◦ coordination, review, evaluation, ◦ categorization, and ◦ approval for release of all changes to the project’s

baselines.

Change Management process

Element Description

Date The date the CR was created

CR# Assigned by the Change Manager

Title A brief description of the change request

Description Description of the desired change, the impact, or benefits of a change should also be described

Submitter Name of the person completing the CR Form and who can answer questions regarding the suggested change

Phone Phone number of the submitter

E-Mail Email of the submitter

Product The product that the suggested change is for

Version The product version that the suggested change is for

Priority A code that provides a recommended categorization of the urgency of the requested change (High, Medium, Low)

Start the process

Priority Description

High <Insert the definition the project assigns to a high priority CR>

Medium <Insert the definition the project assigns to a medium priority CR>

Low <Insert the definition the project assigns to a low priority CR>

<priority> <Insert the definition the project assigns to this level of priority CR>

Assign the priority

Type Description

Scope Change affecting scope

Time Change affecting time

Duration Change affecting duration

Cost Change affecting cost

Resources Change affecting resources

Deliverables Change affecting deliverables

Product Change affecting product

Processes Change affecting process

Quality Change affecting quality

Change requests are evaluated and assigned one or more of the following change types:

Variations must be completed which show The impacts on the project and the

appropriate actions. The appropriate documentation which has

been completed for the example variation. A summary of the variation approval and

documentation process.

Master of Ceremonies suddenly taken ill two weeks before event and will not be available for the event. A strong suggestion from Councillors to get a professional.

The Council access officer wants to know how the event is to cater meet council’s Universal access policy.

List the impacts on the project and the appropriate actions.

Changes to event case study- :Doggy Day out or Mental Health week

The ground appears to be unstable and potentially unsuitable for construction.

List the impacts on the project and the appropriate actions.

Changes to Fred’s shed

48 hours from arrival of new robot welder, notice arrives that there will be a delay of 2 weeks.

List the impacts on the project and the appropriate actions.

Change to Robot Welder