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Eight qualities leaders can implement now
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Practical Lessons for Successful Leaders:8 Qualities You Can Put to Use Now
JLC Live New England 2011March 24, 2011
2John H. Wheeler, Jr. jwheeler@wheelergroupllc.com
Leadership responsibility
RVAC DAGER
Develop personal game plan
Conclusion
11
22
33
44 Q & A
Copyright ©2011, Wheeler Performance Group. All rights reserved 3
Session Objectives
WPG Focus
• Help small and mid-sized businesses:– Plan for the future to respond to market
challenges– Improve Leadership effectiveness– Develop/Maintain an organization that
delivers on its commitments to the Company.– Improve operations efficiency
4 Copyright ©2011, Wheeler Performance Group. All rights reserved
Maximize the Value of the Company
Employerof
ChoiceText 4
Investmentof
Choice
ProviderOf
Choice
Copyright ©2011, Wheeler Performance Group. All rights reserved 5
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 6
1. Role Model
• Acknowledgement• Glass half-full or half-empty• Reframe
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 7
Leading by Example Means Keeping Your Commitments to Your Commitments.(1)
(1) Verne Harnish, Gazelles, Inc.
Copyright ©2011, Wheeler Performance Group. All rights reserved 8
Worksheet Example
Strongly Disagree
1Disagree
2Neutral
3Agree
4
Strongly Agree
5 Score1 - RoleModel
1. I am aware that my actions/attitudes affect my employees. X 4
2. I am a "glass half-full person." X 2 3. I continuously work to enhance my image as the company
owner. X 4
Section Score
10
2. Visionary
• Not necessarily developer• Maintains focus• Insures day-to-day activity alignment• Makes changes, as necessary
If you don't know where you are going,you'll end up someplace else.
--Yogi Berra
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 9
3. An excellent Communicator• Written, Oral• Employees, Customers, Partners, Bankers• Proper use of all channels• Timely• Honest• Clear, compelling• Confirm understanding
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 10
4. Delegator
• It will take too long to explain it to them!!
• Noone can do it as well as me!!
• Willingness to let go (Leverage)
• Responsibility and Authority
• Accountable• Timely follow-up
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 11
12
4. Delegator
The Most Effective Measure of Leadership is the Performance of the Team in Your Absence.(2)
(2) Mastering the Rockefeller Habits, Verne Harnish, 2002
Copyright ©2011, Wheeler Performance Group. All rights reserved 13
5. Adaptable
• Change is Constant• Success formula
– Current data/Emerging trends– Business implications– Out-of-box responses
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 14
6. Growth
• People Focus• “That’s not my Genius”• Continuous learning• Promote prudent risk-taking
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 15
7. Empower
“means letting people bring their brains to work and allowing them to use their knowledge, experience and motivation to create a healthy…bottom line.” (3)
(3) Leading at a Higher Level, Blanchard, 2007.
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 16
7. Empower
• Responsibility• Authority• Definition of Success• Accountable
Copyright ©2011, Wheeler Performance Group. All rights reserved 17
• Companies that involve their people generated 10.3% return on sales vs. 6.3% for companies that did not involve their people. (4)
• Trader Joes – Over 8 year period– Annual Sales growth (15% to 26%)– Sales/store (increased 10%/year)– Overall sales volume increased 500% (5)
7. Empowerment - Benefits
(4) “Creating High Performance Organizations: Lawler, 1995.(5) Leading at a Higher Level, Blanchard, 2007.
Copyright ©2011, Wheeler Performance Group. All rights reserved 18
8. Celebrate Results
• Small• Meetings• Individual, Group, Company
Copyright ©2011, Wheeler Performance Group. All rights reserved 19
Results
Delegator
Communicator
Visionary
Empower
Role Model
TitleRVAC
DAGER
Growth
Adaptable
Copyright ©2011, Wheeler Performance Group. All rights reserved 6
Valuable Resources• Kenneth Blanchard, Leading at a Higher Level, Prentice-Hall,
2007.• Verne Harnish, Mastering the Rockefeller Habits, Select
Books, 2002.• Michael Gerber, The E-Myth Revisited, Harper Business, 2001.• Patrick Lencioni, The Five Dysfunctions of A Team, Jossey-
Bass, 2002.• Arbinger Institute, Leadership and Self-Deception, 2002• Suzanne Bates, Motivate Like a CEO, 2009
19 Copyright ©2011, Wheeler Performance Group. All rights reserved
John H. Wheeler, Jr.Managing Partner(508) 430-2319jwheeler@wheelergroupllc.com
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