Pawn Fathers - A Consulting Project

PAWN FATHERSCONSULTING

PRESENTATIONKarthika Appiah, Lexi Bagnell,

Charles Phon, Asya Pribus, Briana SooHoo

March 10, 2012

PRESENTATION OBJECTIVES

Situation Analysis

Deliverables

Implementation Timeline

DELIVERABLES

WORK AREA #1

Financial Analysis

Web Asses. & SEO

Org.

Restructure

Recruiting & Hiring

Training

Incentive Programs

WORK AREA #2

FINANCIALS

$

CurrentAR Days Outstand-ing

Inventory Turns Debt to EquityRESEARCH

?

Expansion

RECOMMENDATION

Hire a bookkeeper

WEBSITE ASSESSMENTImproving Online Presence

RECOMMENDATIONS

store addresses | hours of operation

RECOMMENDATIONS

Bring website maintenance in-house

Use Cascading Style Sheets

SEARCH ENGINE OPTIMIZATION

Increasing Search Relevance

RECOMMENDATIONS

Pawn Fathers – A Family Business

Pawnbrokers - Everett, WA | Pawn Fathers

90 Day Cash Loans. Selling new and used jewelry, firearms, tools, electronics, instruments, and more. Nothing but the

best!

Improve Title Tag

Create a Meta Tag

Pawn Fathers – A Family Business

HUMAN RESOURCESOverview

Organizational Structure

Recruiting and Hiring

Training Process

Motivation & Job Satisfaction

Incentive Program

Other Programs

PRIMARY RESEARCH

interviews

lack of

Job Satisfaction

Variety

Identity

SignificanceAutonomy

Feedback

PRIMARY RESEARCH

motivation

money as a motivator

surveys

HUMAN RESOURCESOrganizational Structure

CURRENT SITUATIONJanuary 2012

Supervisor (3)Pawnbrokers (14)

Owner & Assistant Manager

across all stores

SECONDARY RESEARCH

improve

to increase

RECOMMENDATION

One Store Location

Chain of Command

Organizational Structure

RECOMMENDATION

Sales

Store

Company General Manager

Store Manager

Pawn Broker (5)

Store Manager

Pawn Broker (5)

Store Manager

Pawn Broker (5)

Book-keeper

IMPLEMENTATION

assign employees

meet with employees

evaluate

unsatisfactory

satisfactory

reevaluate

satisfactory

unsatisfactoryrehire

HUMAN RESOURCESRecruiting & Hiring Process

CURRENT SITUATION

SECONDARY RESEARCH

source of passive

candidates

higher quality

candidates

bonus serves as morale booster

cheaper recruiting

tool

RECOMMENDATION

Employee Referral Program

HUMAN RESOURCESTraining Program

CURRENT SITUATION & RESEARCH

“Training is hands on, you’re put out on the floor and you get help if you want to.”

“Have personal training with other employees and managers.”

“Everyone helps, you follow what everyone else does.”

RECOMMENDATION

Smart Pawn Certification

New Hire Training

Employee Led Training Sessions

HUMAN RESOURCESIncentive Program

CURRENT SITUATION

Monthly Bonuses

Product Quotas

RECOMMENDATIONS

Quarterly Bonus Program

HUMAN RESOURCESMotivation and Job Satisfaction

Programs

RECOMMENDATION

Awards Board

Employees Work Cross- Department

IMPLEMENTATION TIMELINE

APRIL MAY JUNE JULY

bookkeeper

website & SEO

organizational structure

referral prgm

training program

awards program

incentive prgm

THANK YOUQuestions