management in care setting

WELCOME TO GROUP

PRESENTATION

TOPIC: MANAGEMENTWITHIN CARE

ORGANISATION

The art of choosing men is not nearly so difficult as the art of

enabling those one has chosen to attain their full worth.

Napoleon Bonaparte

(http://www.inspirational-quotes.info/management.html)

MANAGEMENT IS REGARDED AS

•Taking place within a structured organisational setting and with prescribed roles•Directed towards aims and objectives•Achieved through the efforts of other people•Using systems and procedures

MANAGEMENT INCLUDES :

Leadership Decision making Delegation Communication Organisation Planning Budgeting Team development Team work MotivationCreativity and innovation EmpowermentBullying ConflictManaging poor performance Feedback

LEADERSHIP

It is ability of individual to influence, motivate and enable others to contribute towards effectiveness and success of organisation.

(House etal. 1999)

Autocratic

Democratic

Delegative Situational

LEADERSHIP STYLES

DECISION MAKING is using judgement to reach a conclusion. (Davies 1999)

BARRIERS : Lack of experienceUnder or over confidenceLack of knowledgeStress Lack of communication

Steps of successful delegation

Define the taskSelecting individual or teamAssess ability and training needsExplain the reasonsState required resultsConsider resource requiredAgree deadlinesSupport and communicateFeedback on result (www.businessballs.comdelegation.html)

COMMUNICATION

FRAMING A MESSAGE

RECIEVING A MESSAGE

LISTENING SKILLS

WRITTING SKILLS

COMMUNICATION SKILLS

BARRIERS OF COMMUNICATION

Difference in perception

Jumping to conclusion

Stereotyping

Lack of knowledge

Lack of interest Difficulties with self expression

Emotions Personality

Nicky Stanton, Mastering Communication, 4th edition

ORGANISATION

It is social arrangement for achieving controlled performance in pursuit of collective goal.

(Buchanan and huezyuski 1997)

PLANNING IS THE BEST WAY TO ACHIEVE OBJECTIVES.

STAGES:STAGE 1: Where I m nowSTAGE 2: Where I want to

goSTAGE 3: How best to get

there

(Davis 1999)

PROCESS OF PLANNING

Set out your objectives

Decide outline procedures

Assign responsibilities

BUDGETING

An itemized forecast of an individual's or company's income and expenses expected for some period in the future.

(http://www.investorwords.com)

TEAM DEVELOPMENT

STAGES:FormingNormingStormingPerformingMourning

TEAM WORKIt means group of people working together to achieve the common goal.

FACTORS CONTRIBUTING TOWARD EFFECTIVE TEAM

WORK

Goal orientedTrust

Communication

Attitude

ApathyHigh absenteeismUn co-operationExaggeration of disputes

HOW TO MOTIVATE STAFF

I. Make staff valued.II. Recognize

achievement.III. Provide scope for

development.

CREATIVITY

It is the ability to transform ordinary resources and ideas into undiscovered extraordinary ideas.

STAGES OF CREATIVITY

PREPARATIONINCUBATION

ILLUMINATIONIMPLEMENT

VERIFICATION

EMPOWERMENT INCLUDES

Active participationInvolvementAccountabilityEncouragementListening toAcknowledging people’s ideas

(www.impactfactory.com)

BULLYINGIt is defined as

repeated acts that involves real imbalance of

power, the more powerful group attacking those

who are less powerful.

TYPESVERBAL

PHYSICAL

PSYCHOLOGICAL

(www.wikipedia.com/bullying)

CONFLICTIt is state of discord caused by the actual or perceived opposition of needs, values and interests between the people working together.

TYPES

PERSONAL

(www.ernet.in)

HOW TO DEAL WITH CONFLICTAccept the problem.Focus on what can be done.Encourage different point of view.Express feeling.Listen to understand.Show respect.Solve problem.

(Burnham David, Organisational Behaviours)

Managing poor performance

State your criticism as a problem or concern.State the reason for your concern.State your wants or requirements clearly.State the positive consequences. Check that they have understood what you said.Ask for and listen to the their responses.Move on to the problem.(Peter Cusins, Be a sucessful supervisor)

FEEDBACK is the information sent to an entity (individual or a group) about its prior behaviour so that the entity may adjust its current and future behaviour to achieve the desired result.

(www.businessdictionary.com)

There are 2 Types of Feedback

“There is more useful data in negative feedback as there is in positive feedback”

Jack CanfieldAuthor, The Success Principles