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The knowledge people bring to and share within an organization is critical to organizational culture and operational efficiency. Boys Town is an international nonprofit organization that cultivates and enables tacit knowledge toward its organizational mission and strategic plan. Learn how to help your organization create an environment of knowledge sharing and storytelling to positively impact the mission and strategy. James F. Gross, M.S., Associate Vice President, Training, Evaluation and Certification, Father Flanagan's Boys' Home, Boys Town Jennifer Murnane, Ph.D., Associate Vice President, Strategic Initiatives, and Senior Research Associate, Human Capital Lab, Bellevue University
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JenniferMurnane,PhDAssociateVicePresidentStrategicInitiativesBellevueUniversity
JimGross,MAAssociateExecutiveDirectorofTrainingEvaluation&CertificationBoysTown
Mission:Todevelopinnovativeandvaluableapproachestounlockingthelong‐termpotentialofhumancapitalinvestments Conductingresearch CollaboratingwithfacultymemberswhoaredevelopingourPh.D.&Mastersprogram
Human Capital: Attributes, life experience, knowledge, skills, inventiveness, energy, and enthusiasm that people invest in their work.
TheBoysTownModel TheBoysTownModelcontainsthecoreprinciplesandvaluesofourapproachtochildcareandisthefoundationforallservicesprovidedthroughourIntegratedContinuumofCare. TheModeldeliversaconsistentstructureforthetreatmentweprovidetochildrenandfamiliesand,throughyearsofresearch,hasbeenshowntodeliversignificant,lasting,positiveresults.
BoysTownMISSION
ChangethewayAmericacaresforchildren,familiesandcommunitiesbyprovidingandpromotinganintegratedcontinuumofcarethatinstillsBoysTownvaluestostrengthenbody,mindandspirit.
TheModelhasfourmainelements: Teachingchildrenandfamiliesnew,life‐changingskills
Helpingchildrenandfamiliesbuildhealthrelationships Empoweringchildrenandfamiliestomakegooddecisionsontheirown
Caringforchildreninafamily‐styleenvironment
TheBoysTownModel
TheModelassures: Childrenarealwaysinasafeplaceandasafeprogram
Childrenandfamiliesgetbetter Childrenandfamiliesarenurturedandrespected Itcanbeadoptedandimplementedbyotherorganizations
TheBoysTownModel
(Since Boys Town began using the Model in the 1970s, it has been continually adapted and improved to meet the changing needs of America’s children and families. )
Question:HoweffectiveisBoysTown’suseoftacitknowledgecultivatingandenablingprocessesincontributingtomissionachievement?
Stakeholdersinvolvedinstudy:employees,boardmembers,andvolunteers Interviews,observations,anddocumentreview
TheStudy
Knowledgecultivation&enablement– Insteadofknowledgemanagement
Culturalknowledge– Dependsonothersintheorganization
Explicitknowledge– Formalaspect
Tacitknowledge– Importantfocusfor organizations(retirees,etc.)
KnowledgeSharing
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Positivesupportofknowledge
cultivation&enablement Training Meetings
LeadershipDevelopmentProgram
ConstructiveFeedback
Results
10
HighlyDependentonTacitKnowledgeinordertoAchieveitsMission
Storytelling Collaboration Mentoring
ExplicitKnowledgeguiding&supportingtacit knowledgedevelopment
Results
BoysTown’sKnowledgeBaseBoysTownhasanagingexperiencepool.
Itisessentialtocapturethisexperience andpassiton.
Archivethisknowledgefor futuregenerations
Diversificationofexperiencepool
OrganizationalKnowledge
Whereisyourknowledgebaseintheorganization?
Whatisthefocusontacitknowledgesharingasanorganizationalpriority?
BoysTown’sFocusofTrainingistoCreateSkilled
“YouthandFamily”Staff
Thinkers Planners Motivators
Technicians
BoysTown’sFocusofLeadership/SupervisionDevelopmentistoCreate
Advanced… ContentExperts Thinkers,Planners,MotivatorsandCollaborators
ManagementSkills
BoysTown’sFocusforMeetings
SupporttheTraining PlanandManage
SolutionfocusedResults TeamDevelopment
Delegate
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ThePowerofTacitKnowledgeprovidesBoysTownaBroaderUnderstandingof:
Theuseofhistoricalexperiencestobuilduponandavoidineffectivebusinessprocesses
TheabilitytoremainfocusedontheMission
Thereasonswhyactivitieswork Howtouseprinciplestomakecalculatedchanges Theuseofpersonalexperiencestorelatetotheaudienceandcreatepersonalvalidity
ThesupportsandchallengesofNuevo/Creativethinking
ThePowerofTacitKnowledgeinYourOrganization
Howcanutilizationoftacitknowledgecultivationinyourorganizationincreaseemployeeperformance?
Howcanthisimpactstrategicoutcomes?
HowdoesBoysTownuseTacitKnowledgetoAccomplishItsMission
andStrategicPlan? EmbracedCultureofFeedback Mentoring
ExplicitKnowledge Collaboration Storytelling
ContactInformationJenniferMurnaneJennifer.Murnane@bellevue.edu
JimGrossJames.Gross@boystown.org
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