JANET BALNEAVES - SKYSCANNER: OUR JOURNEY FROM TRADITIONAL MARKETING TO GROWTH

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Janet Balneaves@janetbalneaves | @SkyscannerGrwth

ABANDONING CONVENTIONAL WISDOM

@SkyscannerGrwth

Alice: This is impossible.The Mad Hatter : Only if you believe it is.

@SkyscannerGrwth

Exponential and very healthy growth

December 2004

December 2005

December 2006

December 2007

December 2008

December 2009

December 2010

December 2011

December 2012

December 2013

December 2014

December 2015

December 2016

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@SkyscannerGrwth

40m app downloads

50m unique monthly visitors

Tech company first & foremost: 50% Software Engineers

@SkyscannerGrwth

What Worked for us Yesterday,Is Painful Today,Will be Broken Tomorrow.

@richardlennox - Skyscanner

Life before Growth

Conventional Wisdom is King

@SkyscannerGrwth

Functional Siloes Across Teams

Product Engineering Marketing

Best Time to Book

@SkyscannerGrwth

Best Time to Book

@SkyscannerGrwth

Homepage

Homepage

Product Experiments

@SkyscannerGrwth

What to change?

@SkyscannerGrwth

Principles

Aligned Autonomy

Spotify – Henrik Kniberg

@SkyscannerGrwth

Growth Ninja

Impact-driven, focused on outcomes

T-shaped avid learner

Agile & lean mentality

Addicted to metrics and data

Product obsessed

Customer Focused

Experimental Scientific Method

@SkyscannerGrwth

@SkyscannerGrwth

Data Science

@SkyscannerGrwth

Product Manager

Software Engineer

Growth Marketer

Data Scientist Designer

@SkyscannerGrwth

Starting Up

Building Supply

Achieving Product Market Fit

Preparing for Hypergrowth

Hypergrowth

Growth Tribes

@SkyscannerGrwth

Central Growth Tribe

EMEA Regional Growth Tribe

AMER Regional Growth Tribe

APAC Regional Growth Tribe

@SkyscannerGrwth

Effecting Change

@SkyscannerGrwth

Learning

@SkyscannerGrwth

Open Communication

@SkyscannerGrwth

@SkyscannerGrwth

Stand on the Shoulders of Giants

@SkyscannerGrwth

Life in Growth

@SkyscannerGrwth

Growth Experiments

@SkyscannerGrwth

27-Apr 18-Jun 21-Jul 14-Aug 09-Sep 02-Oct 23-Oct 16-Nov 08-Dec 07-Jan 01-Feb 22-Feb 22-Mar 15-Apr 17-May 13-Jun 18-Jul 18-Aug 14-Sep 24-Oct 22-Nov0

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@SkyscannerGrwth

Best Time To Book 2016

2016…?

Best Time to Book 2016

@SkyscannerGrwth

@SkyscannerGrwth

Tooling

@SkyscannerGrwth

• Lean Start Up• Growth Mindset• Aligned & Autonomous Teams• Supporting & Encouraging• Continuous Improvement

@SkyscannerGrwth

This Won’t Work for you

@janetbalneavesmedium.com/@Skyscanner | @SkyscannerGrwth | bit.ly/GrowthNinjas

ABANDONING CONVENTIONAL WISDOM

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