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Do you know what you are saying? Before you speak a single word, you have said so much. Your body language, facial expressions, and attitude tell their own story. A strong leader knows how to say what she means. Her voice is strong; her points are clear, and she talks about the big picture. She invests in increasing her vocabulary and uses language that reflects core values, missions, and goals. She can take these skills straight to the bank as she rises to the top. Learning Objective: This workshop will teach women to increase communication, leadership, and presentation style to become more effective managers and leaders Outcomes-At the end of this course, participants will be able to: a. Practice using and interpreting nonverbal cues b. Explore ways to articulate mission and values c. Explore techniques to build executive presence d. Identify individual listening and communication styles e. Examine personal communication challenges and ways to address them
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October 17–19, 2013
EXECUTIVE CHATTING:Socially and Emotionally Competent Conversations
Why Master The Executive Chat?
• Productive conversations vs. small talk
• Asking for resources • Managing and resolving conflict• Managing and leading people• Inspiring and motivating others• Gaining power and influence
Emotional Intelligence
Self-Awareness Other Awareness
Self-ManagementSocial
Management
EQ
Why This Skill Will Change Your Career Success?
• Articulating the best of who you are
• Authenticity vs. Office Appropriateness
• Clear and concise communication moves business mission forward
• Helps you put your values and needs in action!
Leadership Cannot Happen Without Communication
• What are your personal communication listening styles?
• What are the styles of those you want to influence?
Understanding and Managing Different Types of Communication• Internal
• External
• Non verbal
• Verbal
Build Executive Confidence
• Look confident ( act as if)• Be present• Be support• Establish credibility and trust• Develop style • Be clear and precise• Cultivate Greater Emotional
Intelligence
The Science of the Chat
• Cultivating a natural conversational style
• Be concise and clear without sounding scripted or disconnected
• The power and danger of eye contact and verbal cues
• Challenges specific to women
Quick Tool to Improve Mental Organization
Purpose: Drives all communication decisions
1. Introduction: Gets attention, Time frame, introduces 3 pointsTransition: Connect to core personal leadership values2. Points: Point 1Transition: Connect to Business Impact and VisionPoint 2Transition: Communicate the Long term Mutual Benefits Point 3Transition: Why we value collaboration?3. Conclusion: Drives purpose home, prepares for next steps
Chatting Your Way to The TopTalk about things that support the big picture:
– What is the short term and long term vision?– What are the various missions to accomplish?– What are your personal and business values?– What are your professional and personal goals?– How can I improve performance and productivity?– What challenges is the organization facing? – How can I (we) address these challenges?
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