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Clarify Vision, Mission and Strategy Develop Emotional/Social Intelligence Improve Team Accountability Behaviors Develop a Positive Accountability Action Plan
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POSITIVE ACCOUNTABILITY & POSITIVE ACCOUNTABILITY & EMOTIONAL/SOCIAL EMOTIONAL/SOCIAL
INTELLIGENCEINTELLIGENCE
TEAM-BUILDING WORKSHOP
Presenter: Dr. Maynard Brusman
LEARNING OBJECTIVESLEARNING OBJECTIVES
l Clarify Vision, Mission and Strategyl Develop Emotional/Social Intelligence l Improve Team Accountability Behaviors l Develop a Positive Accountability Action Plan
MISSION. VISION, VALUES & MISSION. VISION, VALUES & STRATEGYSTRATEGY
l Alignment & Engagementl Focus on Results
EMOTIONAL INTELLIGENCE IS EMOTIONAL INTELLIGENCE IS THE ABILITY TO…THE ABILITY TO…
l recognize our own feelings and those of others, motivate ourselves, and manage emotions well in ourselves and in our interpersonal relationships.
FIVE COMPETENCIES OF EQFIVE COMPETENCIES OF EQ
l Self-Awareness-Ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
l Self-Regulation-Ability to control impulses and moods.
lMotivation-Passion to pursue goals with energy.l Empathy-Awareness of others’ feelings. l Social Skill-Proficiency in managing
relationships.
EMPATHYEMPATHY
l Starts with self-awareness.l The ability to see things from the other’s
point of view.l You can recall some of the same feelings.l Sharing and identifying with emotional
states.
EMPATHY QUESTIONSEMPATHY QUESTIONS1. “Can you say more about that?”2. “Really? That’s interesting. Can you be more
specific?”3. “I wasn’t aware of that. Tell me more.”4. “I’m curious about that…let’s discuss this in
more depth.”5. “Let me see if I understand you correctly…
here is what I heard you say…”6. “How do you feel about that? What are some
of your concerns?”
SOCIAL INTELLIGENCESOCIAL INTELLIGENCE
l Intelligent about and in relationshipsl Acting wisely in human relationshipsl Interpersonal “neural ballet”
BarOn EQiBarOn EQi
l Emotional Intelligence (EQ) Assessment
WIZARD of OZ VIDEO CLIPWIZARD of OZ VIDEO CLIP
l Accountability and Team Building Lessons
TONY ROBBINS/AL GORE TONY ROBBINS/AL GORE TED CONFERENCE VIDEO CLIPTED CONFERENCE VIDEO CLIP
l http://www.youtube.com/watch?v=Cpc-t-Uwv1I
FIVE DYSFUNCTIONS OF A TEAMFIVE DYSFUNCTIONS OF A TEAMTEAM ASSESSMENTTEAM ASSESSMENT
l Embracing Accountability
POSITIVE ACCOUNTABILITY POSITIVE ACCOUNTABILITY FOR RESULTS PRINCIPLESFOR RESULTS PRINCIPLES
ABOVE THE LINEABOVE THE LINEl Above The Line Steps to Accountability See It,
Own It, Solve It, and Do Itl See It means acknowledging the problem l Own It is to assume responsibility for the
problem and the resultsl Solve It means to formulate solutions to
remedy the situationl Do It commands the practical application of
the solutions identified
BELOW THE LINEBELOW THE LINE
l Below The Line is where the self-professed victims play The Blame Game
lMindset of Wait and See, Confusion/Tell Me What To Do, It’s Not My Job, Ignore/Deny, Finger Pointing, and Cover Your Tail
SELFSELF--MANAGEMENT MANAGEMENT QUESTIONQUESTION
l “What else can I do to rise above my circumstances and achieve the results I want?”
EMBRACING EMBRACING ACCOUNTABILITYACCOUNTABILITY
l The willingness of team members to remindone another when they are not living up tothe standards of the group (FEEDBACK)
SUMMARY SUMMARY –– EMBRACING EMBRACING ACCOUNTABILITYACCOUNTABILITY
l Accountability on strong teams occurs directly among peers
l Peer pressure and distaste of letting down colleagues will motivate a team player more than fear of punishment or rebuke
l Team leader must demonstrate willingness to confront difficult issues
THE 11 COMMANDMENTS FOR THE 11 COMMANDMENTS FOR AN AN
ENTHUSIASTIC TEAMENTHUSIASTIC TEAM1. Help each other be right…not wrong.2. Look for ways to make new ideas work…
not for reason’s they won’t.3. If in doubt…check it out! Don’t make negative
assumptions about each other.4. Help each other win and take pride in each other’s
victories.5. Speak positively about each other and your
organization at every opportunity.6. Maintain a positive mental attitude no matter
what the circumstances.
THE 11 COMMANDMENTS FOR THE 11 COMMANDMENTS FOR AN AN
ENTHUSIASTIC TEAMENTHUSIASTIC TEAM7. Act with initiative and courage as if it all
depends on you.8. Do everything with enthusiasm… it’s
contagious.9. Whatever you want…give it away.10. Don’t lose faith…never give up.11. Have fun! Ian Percy 1991
TEAM ACCOUNTABILTY TEAM ACCOUNTABILTY FEEDBACK EXERCISEFEEDBACK EXERCISE
l Behavioral Competency Contribution to Strength of Team
l Behavioral Competency Contribution to Team Area for Development
FUNDAMENTAL ATTRIBUTION FUNDAMENTAL ATTRIBUTION ERRORERROR
l Attribute other people’s success to their environment and our own success to our character
PERFORMANCE FEEDBACKPERFORMANCE FEEDBACK
l Constructivel Focusedl Directl Behaviorall Actionable
GROUND RULESGROUND RULES
l No pushback or defensivenessl Ask questions only for clarificationl As you listen, take notes
ACTION PLAN:ACTION PLAN:
l Identify one accountable behavior to improve
l Provide helpful feedback to anothershareholder or employee
l Coach another shareholder or employee
UNLEASHING OUR UNLEASHING OUR POTENTIALPOTENTIAL
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light, not our darkness,
that frightens us.”Nelson Mandela
Dr. Maynard Dr. Maynard BrusmanBrusmanConsulting Psychologist & Executive CoachConsulting Psychologist & Executive Coach
Working Resources P .O. Box 471525 San Francisco, California 94147 Tel: 415-546-1252E-mail: mbrusman@workingresources.comWeb Site: http://www.workingresources.comSubscribe to Working Resources Newsletter:http://www.workingresources.comVisit Maynard's Blog:http://www.workingresourcesblog.com
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