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Bonus Slides for Developing EI
Citation preview
Emotional IntelligencePresented by:
Kelly Alcorn, CT, CCP
All copyrighted slides removed
Why a Word Search?
• Communication skills • Listening skills • Organization skills • Cooperation
Emotional Intelligence Page 1
Timeline
1960’s Harper’s Magazine
1980’s Howard Gardner’s Frames of Mind: The Theory or Multiple Intelligences
1995 Daniel Goleman’s Emotional Intelligence: Why It Can Matter More Than IQ
2012 Emotional Intelligence 2.0
Today’s Workplace Page 2
• What skills & abilities are needed to be successful here?
Emotional Intelligence (EI) Page 4
The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.
Daniel Goleman
“Working with Emotional Intelligence”
Let’s see what more Daniel has to share….
Lights, Camera…ACTION!
http://ht.ly/anqmf
Emotional Intelligence 2.0
by Travis Bradberry, Jean Greaves and Patrick Lencioni
Key Characteristics of EI Page 4
Social Competence
Personal Competence
Self Awareness
Self Management
Social Awareness
Relationship Management
Task Focus
PassiveSlower Pace Faster
PaceIndirect Direct
People Focused
Relationship Focused
Personal Communication Styles
Aggressive
Thinker (I/T) Director (E/T)
Relater (I/F) Socializer (E/F)
EQ Qualities of Leaders
• Empathy
• Adaptability
• Persuasiveness
**Leaders know themselves.
Self-Confidence of Leader
There is a quality of self-confidence a leader possesses that enlists trust from those they lead.
The number one thing a leader needs to posses to be truly a leader is the trust of the team.
A leader can ask for great contributions from a team only to the degree that there is credibility.
Credibility & Trustworthy
To be deemed trustworthy, is an important characteristic of a person who possesses and exhibits EQ.
Credibility is an incredibly hard leadership trait to possess. It cannot be taught. It must be learned and earned.
Beliefs Effect Our Assumptions
• Ourselves
• About others in the world
• About how we expect things to be
Beliefs Are Our Reality
• how we think things are• what we think is true • what we expect as a likely consequence that will
follow from our behavior
**What we create through our thoughts is a belief system and that ultimately determines success in life.
Beliefs Can Be
• Constructive or rational beliefs • Destructive or irrational beliefs
Much of what we view as right or wrong, good or bad, is inherited from our family and our social group.
Our belief system strongly influences our reactions to people and events in our lives.
Six Core Emotions
1. Anger
2. Fear
3. Disgust
4. Happiness
5. Sadness
6. Surprise
Expanded Dimensions of Emotions
Amusement Guilt
Contempt Relief
Contentment Satisfaction
Embarrassment Sensory pleasure
Excitement Shame
Pride of achievement
Limbic System
The limbic system:
• The not-conscious part of the brain where all of your beliefs and habits are stored
• Controls your feelings and heavily influences your behavior
• Interprets sensory information and dispatches it to the cortex
Cortex
The conscious center of the brain that hears what you are thinking and can intellectually control behavior for processing.
The limbic sets the emotional tone of the information before it reaches the cortex.
Rational / Irrational Beliefs
Rational beliefs:
positive, constructive and adaptive
Irrational beliefs:
lead to negative emotions like anxiety, anger, and depression
Attitude
Attitude
is the mental state that you have while carrying out your actions.
It is the way you view the world around you and choose to see it, either positively or
negatively.
Ability
Ability
is the quality of being able to perform; a quality that permits or facilitates
achievement or accomplishment.
It is how highly skilled you are. Much of this is genetically predetermined in IQ or
physical ability.
Motivation
Motivation
is the level at which you are able to find “a reason to act.”
This is the internal drive that you find that enable you to exercise your abilities.
Motivation Comes from Within
Motivation is an internal force that drives individuals to act to achieve a specific goal.
Two people listen to the same inspirational audio
-- one person is motivated to act, the other is not.
Motivation and Goals
We attain emotional intelligence by managing negative emotions and
attaining our goals.
Maslow’s Hierarchy of Needs
1. Biological and Physiological Needs
2. Safety Needs
3. Belonginess and Love Needs
4. Esteem Needs
5. Cognitive Needs
6. Aesthetic Needs
7. Self-Actualization Needs
8. Transcendence Needs
The Law of Attraction
“Whatever we think about, we bring about.”
The Law of Attraction is considered by many to be the most important law of all in explaining both success and failure.
Pessimism
Such perceptions are associated with:
• high stress factor• a predisposition to depression• low self esteem • poor self confidence• wide variety of health risks
Pessimism
Perceptions of helplessness and poor coping were associated with the inability to attribute any real meaning or purpose to a problem situation.
Using Positive Illusion
• Acknowledge the negative feelings respectfully as signposts of negative thinking
• Focus your energies on a positive substitute
• Use your creativity (imagination) to rehearse a more productive line of thinking
• Dwell on the positives in your life
GOAL SETTING
“The world cares very little what a man or woman knows; it is what a man or woman is able to do that counts.”
Booker T. Washington
Goal Setting Gives Us Purpose!
Self motivation + positive attitude = SUCCESS
Goal Setting Is A Powerful Way to Motivate People!
“If you think you can do a thing or think you can't do a
thing, you're right.”
Henry Ford
Tips for Establishing Rapport
• Possessing a desire for a better relationship• Continuously learning about human behavior• Individualize interaction• Adjust your communication style to the other persons’ • Let them know you want to work with them effectively• Express your knowledge and understanding of them as a
person• Be truthful• Establish trust
Establish Trust
• Mirroring--reflecting another person’s communication style back to them in a positive way. Mirror don’t mimic!
• Self-awareness• Self-control• Motivation: desire to show empathy • Communication skills• Listening
Effective Communication
Face-to-Face Telephone
Body Language 55% 0%
Tone 38% 87%
Words 7% 13%
Total 100% 100%
Listening
Staying Focused is keeping your full attention centered on the speaker.
Capturing the Message is understanding, completely and accurately, the speaker’s message.
Helping the Speaker involves paying attention and giving supportive feedback.
Body LanguageNONVERBAL BEHAVIOR INTERPRETATION
Arms crossed on chest Defensive, cold or comfortable
Fist clinched Angry, stressed
Excessive blinking Lying
Hands on hips Impatience
Tapping or drumming fingers Impatience
Pinching bridge of nose, eyes Negative evaluation
closed
Open palm Sincerity, openness
Body Language
NONVERBAL BEHAVIOR INTERPRETATION
Consistent eye contact Confident, honest
Rubbing the eyes Doubt, disbelief
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Head resting in hand, eyes Boredom
downcast
Patting/playing with hair Lack of self-confidence, insecurity
BonusExecutive Intelligence
What All Great Leaders Have
By Justin Menkes
www.HR.com
Bonus-Executive Intelligence
Getting Tasks Done:
Ability to evaluate data
Define problems & determine obstacles
Deliver sensible solutions
Working effectively with & through others
Evaluating & adapting own behavior
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