E Governance

E-GovernanceA Password to Economic Growth

Content

Economic Growth Governance Model Growth of ICT and E-Governance Challenges in E-Governance Maharashtra Perspective

Economic GrowthRise in GDP

Increase in per capital Income

Increased Productivity

Very well established & maintained Infrastructure

Good governance

Governance Model

Governance

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Governance Model

Governance with Barrier

Barriers exist for most citizens

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Barrie

r

BarriersRules

ProceduresRegulations

Forms

Red TapeInefficiencyCorruption

DelaysIntransparency

AffectedGovernance

CitizensDemocracy

ElectedReps

Taxes Expenditure

Administration

Citizens Public Works

Barrie

r

Information and Communication Technology

Can ICT be a change agent to reduce barriers, expand participation and strengthen democracy?

Can ICT be a change agent for achieving economic growth?

What is E-governance?

E-government is the continuous optimisation of

service delivery, constituency participations and

governance by transforming internal and external

relationships through technology, internet and

New media.(Silubane, 2001)

E-Governance: Good and Efficient governance through ICT

What does E-Governance seek to achieve Efficiency Transparency Citizens’ participation

Thus contributes to Good governance Trust and Accountability Citizen’s awareness and empowerment Citizen’s welfare Democracy Nation’s economic growth

Impact of E-Governance

New Opportunity for delivery of services to citizen Provides easy access to government information and

services Reduces the need for large physical infrastructure Allows developing countries to leapfrog

India can’t be a Developed Country

if It is not e-Governed

Why?

Large Population

Wide Spread Corruption

Slow & lethargic bureaucracy

Long decision time

Challenges

Massive Size- multitude of departments and agencies

Managing Process changes, change management

Rigid Government structures/barriers

Very slow process with long gestation period

Exposed to risk of ever changing priority due to changing Heads of govt depts

Skepticism from citizens due to delay in getting widespread tangible benefits

Localization

Costs

Technology is least of the problems

RAILWAYS

BANKS

20

35

40 5

e-Governance:Components of Success

% Luck

%Change Mgmt.

%Business Process Reengineering

%Technology

Factors for successful E-governance

Political will and top management support Appropriate Cyber laws – e-transactions, dispute handling, Business processes re-engineering Reduction of decision making layers Security and privacy Involvement of Staff and Stake-holders from concept to

implementation Change management Private-public partnership- appropriate revenue model Common standards and infrastructure Indian Languages Training and Motivation

Stages of E-Governance

Phase I: Publish – using ICT to expand access to government information

Phase II:Interact – using ICT for two-way communication between citizens and government

Phase III: Transact – enabling citizens to do transactions on-line

(Center for Democracy and Technology,2002)

APPLICATIONS P.S. Automation

Record keeping Interlinking Process re-engineering Online FIR

Traffic Challan Process Traffic lights & control room (Tokyo example) Linking with RTO office Vehicle thefts (RFID, GPS), database of lost and recovered vehicles

Verifications Arms License Passport Govt. jobs Army recruitment Household servant’s credentials

Investigations Case tracking ( from FIR to conviction till SC) Inventory Management (of maal mukadmati)

Contd…

Communications CUG Triband phone Video Conferencing (G2G & evidence) Vehicle tracking Biometric devices

Crime data Management Data Warehouse Business Intelligence Softwares Mugshot & fingerprint database Handheld online devices & online matching

Maharashtra Perspective

Background Massive State Government machinery

16 Lakh Employees 35 districts 300 urban local bodies 400 Taluka 30000 village panchayats

Multi-tier governments Old legacy

Maharashtra IT policy

Empowerment through Connectivity

Anytime, Anywhere, Anyhow services

Mission Statement

Objective

Approach Start small, deliver value, scale fast Earliest application are the ones that provide maximum visible

benefit Business Process Re engineering examined instead of mere

automation of existing manual process Outsourcing the entire IT infrastructure to service the requirements

relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface

Service levels for fail safe operations against payment for the services either from the Citizens for the front end or by government institution for the back end

Citizen Service/Correspondence/eCommerce

Citizen Service: The best channel for each citizen

Integrated Citizen Facilitation Centeritizen Facilitation Center

Internet Mail

Integrated Backend Content Delivery

ServiceProviders

Suppliers & Partners

E-Mail KioskskCounter Call Center

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