Dr. dolas , keep your cooll

• 1. How to keep your cool
  Importance of proper communication
  Dr. BabanDolas, M.S.
  Nityaseva Hospital &Global Vision Eye Bank, Pune.
  

2. Words are windowsor They are wallchoice is yours
3. Principles of Effective Communication
4. 2 most important ingredients of communication
I YOU
5. Effective communication is a process of
Creating bridge between I and You
Creating understanding
Creating connection
Creating a safe space to express oneself and receive others
Creating a WIN-WIN relationship.
6. Communication is about creating a WIN-WIN relationship
7. We all want WIN-WIN relationship. Then WHY
We have conflicts
We feel upset
We feel annoyed
We feel angry.
We feel disconnected with each other
8. Obstacles to Effective Communication
Judgments
Right / Wrong / Good / Bad
Blame and Fault
Opinions
Evaluation
Criticism
Labels
Demand and Threat
9. DO NOT JUDGE,
AND YOU WILL NOT BE JUDGED.
FOR AS YOU JUDGE OTHERS,
SO YOU WILL YOURSELVES BE JUDGED.
HOLY BIBLE, MATTHEW 7:1
10. Judging, blaming and criticizing are HABITS
11. Moving beyond these HABITS
12. Beyond Right and Wrong there is a field I will meet you there -Rumi
13. What happens to disconnect us from
our compassionate nature, leading us
to behave violently and exploitatively?
And Conversely,
What allows some people to stay
Connected to their compassionate
nature under even the most trying
circumstances?
14. 4 Principles of Effective Communication
15. 16. Principle one- OBSERVATION
Observing without judging is the highest form of human intelligence.
-J Kirshnamurthy
Indian Philosopher
OBSERVATIONs are:
Facts
What you see
What you hear
Expressing and receiving without judging and blaming.
17. Principle two- Feelings
Connecting with the feeling of self and others.
Feelings are emotions
Bodily sensations
Example:
Angry, upset, lonely, low, guilty, fearful, sad
Happy, excited, joy, satisfied, inspired
18. Principle three- Needs
Connecting with the universal needs.
Example;
Respect, support, care, understanding, to be heard, truth, help, confidence, gentleness,
Harmony,togetherness, unity.
Our feeling arise due to our met or unmet needs.
19. Principle four- Request
In order to fulfill your unmet needs we make a request.
Request is an action which will fulfill your need.
One concrete step which will help you move your relationship forward.
20. Fortunate is the oneWho has learned to admire,But not to envy..
21. Never miss the opportunity to compliment or say something
encouraging to someone
22. Refuse to talk negatively about others; don't gossip
and
don't listen to gossip
23. Have a forgiving view of people.
Believe that most people
are doing the best they can
24. Keep an open mind;
discuss,
but don't argue.
(It is possible to disagree without being disagreeable.)
25. If someone criticizes you,
see if there is any TRUTH
to what he is saying;
if so, make changes.
If there is no truth to the criticism,
ignore it and live so that no one will
believe the negative remark
26. Cultivate your sense of humor;
laughter is the shortest distance
between two people.
Do not seek so much to be consoled, as to console;
do not seek so much to be understood, as to understand;
do not seek so much to be loved as to love
27. What I want in my Life
is compassion,
a flow between myself and others
based on a mutual giving from the Heart.
- MBR
28. Tolerance empowers us to not
let irritating circumstances steal
our peace of mind.
Lack of tolerance makes us a victim
of our circumstances
VERY difficult to practice........
but practice makes "it" perfect !!

29. KINDNESS IS A LANGUAGE,
WE ALL UNDERSTAND
EVEN THE BLIND CAN SEE
AND DEAF CAN HEAR.
30. 31. From today Lets follow DIVINE DIET..
Zero on Bitterness,Add on Patience,Less on Worry,More on Hope ,Slow on Anger &Fast on Forgiveness.
32. THANKS
ANIRUDDHA.A certified NVC trainer
Who taught me NVC & helped me to make this presentation
References:
Nonviolent Communication, A Language of Compassion
Marshal B. Rosenberg, Ph.D.
For further details: www.cnvc.org
www.invci.org
www.nvcindia.org