View
409
Download
0
Category
Preview:
Citation preview
Secrets of�THE UX TEAM OF ONE Leah Buley ∙ Delight 2013 ∙ Portland, OR
This is me.
Lots of “team of one”
jobs
So many secrets to learn.
This is where I started doing UX work, pushing pixels
Design a UI Convince an organization to change how it
works
SECRET #1
Invite people in.
METHODS FOR
Inviting People In�
Project Brief What are expected outcomes for this user-centered design project? Method 5 from The User Experience Team of One
Vision (Why)We live in a fast-changing world. Modern technology encourages an always-on lifestyle that makes it hard to switch off and experi-ence true rest and rejuventation. Partial attention and perpetual busyness have become the norm, and work/life balance seemingly a thing of the past.
But it doesn’t have to be.
Equilibrium is a new offering that uses technology to your advan-tage to help you make better choices about how you use your time, and to maximize quality time in your life. For people who want to work less and play more, the Good Life Labs Consumer Product helps you become master of your own time.
Unlike to-do lists, complicated productivity systems, or ambitious bucket lists, Equilibrium takes the burden of maintenance off your plate and gives you options that lead to long-term happiness.
Requirements (What)Socially networked. Integrates with other social networks. Easy for users to import data from other social networks, and easy for them to share what they’ve been doing in the consumer product with outside networks.
Device interoperable and mobile enabled. Designed for mobile first. Smartphone and SMS capabilities create a daily dialog with the user. PC and tablet experiences invite configuration and deeper integration with content.
Supports formal and informal goal setting. System suggests and detects possible goals, and also enables users to manually create their own goals.
Brings in data from a variety of places. This is the heart of the system. Integrates with tools like Outlook, iCal, Google Calendar, and other productivity software.
Rich information visualizations. Data is repackaged and displayed in suprising and engaging ways.
Design Principles (How)
It does the work for you(minimal maintenance required)
It reflects your passions(mirroring you and what you love)
It’s the opposite of overwhelming(calming and rejuvenating)
Opportunity Workshop What areas of the product can be improved from a UX perspective? Method 4 from The User Experience Team of One
Opportunity Workshop
Brainstorm Weaknesses of the User Experience
Brainstorm Strengths of the User Experience
UX Questionnaire How much do you know about your product and the user experience that it is intended to provide? What else do you need to know? Method 1 from The User Experience Team of One
UX Questionnaire
UX Questionnaire
UX Questionnaire
UX Questionnaire
UX Questionnaire
UX Questionnaire
I used to question my design decisions—a lot
?
Layout a screen Reconcile needs and constraints
SECRET #2
Truly listen.
METHODS FOR
Truly Listening�
Listening Tour What are the team’s priorities, and how much awareness and support for UX currently exists?
Method 3 from The User Experience Team of One
One-on-One Interviews
Internal Survey
Guerilla Research How do users behave? What do they need, want, and value? How are people using your products today?
Method 8 from The User Experience Team of One
Brainstorm Research Questions
Contextual Research
Journey Line
Journey Line
Design a Superhero
Proto Personas How can you get your team to think empathetically about your customers? Method 9 from The User Experience Team of One
Proto Persona
Super Sketchy Proto Persona
I used to get lost in the pleasure of pushing pixels
Designing Synthesizing, iterating,
combining, re-combining,
refining, simplifying
SECRET #3
Make things �together.
METHODS FOR
Making Things Together�
Sketching What are some different forms the user experience could take? Method 15 from The User Experience Team of One
WARM GRAY CHISEL TIP MARKER
FAT TIP BLACK MARKER
FINE TIP BLACK MARKER
FINE TIP RED MARKER
NON-PHOTO BLUE PENCIL
Sketching Toolkit
Generative Sketching
Detailed UI Sketches
Storyboard Sketches
Task Flow Sketches
Sharing Sketches
Sketchboards What might the overall system or process look like, and what range of ideas is possible at each point in the process?
Method 16 from The User Experience Team of One
The Sketchboard Canvas (Kraft Paper)
Sketchboard Supplies
Post Up Sketches
A Completed Sketchboard
Sketchboards Are Portable
Annotating the Sketchboard
Courtesy of Brandon Schauer
A One-Week Sketchboard Sprint
I used to try to fit it all in
Placing features Prioritizing the essential
components of an experience
SECRET #4
Recognize ‘good enough’
METHODS FOR
Recognizing ‘good enough’�
Quick & Dirty Testing How can you get your team to think empathetically about your customers? Part of the Strategy Workshop Method, Method 6 from The User Experience Team of One
Paper Prototype
Which remote research tool should I use? From Clearleft http://www.flickr.com/photos/clearleft/4931570875/
UX Health Check Measure baseline quality of a user experience and assess changes over time. Method 23 from The User Experience Team of One
UX Health Check: Divide UX Into Sections
UX Health Check: For Each Section, Pick a Benchmark
UX Health Check: How Good Do You Need to Be?
UX Health Check: Rate Yourself Against Each Benchmark
UX Health Check: Capture the Discussion
But you’re not a �UX team of one anymore�
mission improve people’s financial lives
annual revenue $4.15 billion
size 8500 employees
innovation at Intuit
IAT
innovation at Intuit
10% time
innovation at Intuit
horizon planning
H1 H2 H3
innovation at Intuit
design for delight
3. Make things together
4. Recognize ‘good enough’
2. Truly listen
1. Invite people in
The Secrets of the UX Team of One�
Invite people in Truly listen
Make things together
Recognize ‘good enough’
SECRET #5
Everything you need is already in you.
Image Credits Mohawk Sort of Thing from CarbonNYC on Flickr
Computer from The Noun Project
Team designed Luis Prado from The Noun Project
Person designed by Herbert Spencer from The Noun Project
Person designed by Tara from The Noun Project
Strengths and Opportunities from Bart Everson on Flickr
Hands designed by factor[e] design initiative from the Noun Project
Hand designed by Ugur Akdemir from The Noun Project
Ear designed by Søren Michelsen from The Noun Project
Check List designed by Michael Zenaty from The Noun Project
Pen designed by P.J. Onori from The Noun Project
Paper Roll designed by Dan Hetteix from The Noun Project
Warrior designed by NAMIRUS from The Noun Project
Which remote research tool should I use? from Clearleft on Flickr
Thanks! leahbuley@gmail.com
leahbuley.com
@ugleah
Questions�?
Recommended