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C a s e H i s t o r y : I n n o v a t i v e C o r p o r a t e
C a m p u s L o g i s t i c s S e r v i c e s
Canon Business Process Services
© 2014 Canon Business Process Services, Inc. All rights reserved.
Agenda
• The Challenge
• A Trusted Business Partner
• The Plan
• Key Solutions
• The Safety Factor
• Results
2
© 2014 Canon Business Process Services, Inc. All rights reserved.
The Challenge
• One of the largest publicly traded oil and gas
companies
– Migrating of over 10,000 employees to a new
corporate environment
– Needed help launching and maintaining a
world-class workplace
– Tapped Canon Business Process Services for
its corporate campus logistics expertise
– Services span the receipt, warehousing,
inventory management and distribution of
virtually everything that moves within the new campus
3
© 2014 Canon Business Process Services, Inc. All rights reserved.
A Trusted Partner
• A trusted business partner for over 12 years
– Canon already supported many client locations
with records, mail and materials management
programs
4
© 2014 Canon Business Process Services, Inc. All rights reserved.
The Plan
• Before any services were launched, Canon created a plan
– Documented how Canon would manage every activity and
workflow encompassing the movement of materials
throughout the campus
– Assured the client that Canon had the solutions to
get the job done
5
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: An Underground Network
• The campus features over 2.5 miles of underground
tunnels
– Serve as a network connecting employees with
information and materials they need to succeed
6
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: An Underground Network
• Canon manages a fleet of electric vehicles
and carts
– Used to transport material and personnel
through the campus
7
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: Mail Management
• Canon manages 900 mail stops
– Includes over 12,000 mail U.S. Postal pieces
and 600 accountable mail pieces delivered
daily from the central mail hub
8
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: Records Management
• Canon provides records management services,
filing 19,000 boxes of records monthly
9
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: Food Service Support
• Canon also supports 300 food deliveries daily to
campus kitchens, cafeterias and coffee shops
10
© 2014 Canon Business Process Services, Inc. All rights reserved.
Key Solutions: Canon’s Full Range of
Logistics Management Services
11
Category Examples of Corporate Campus Logistics Services
Shipping & Receiving Manage inbound and outbound package shipments
Coordinate incoming mail (UPS/FedEx), office supplies etc.
Supervise dock delivery appointments
Records Management Oversee the filing of 19,000 boxes of records monthly including security procedures and following chain of custody
requirements for records
Mail Management Manage the inbound and outbound mailstream spanning:
o 12,000 pieces of USPS mail daily
o 600 accountable pieces daily (DHL/FedEx/UPS)
o 900 mail drops
Supervise courier pickup and delivery including monitoring and documenting deliveries
Warehouse Direct the warehousing of office supplies such as paper and building supplies such as floor and wall tiles, door
handles and other hardware
Operations Technology Install and manage cloud-based warehouse management system that meets accountability and chain of custody
requirements
Install and manage mobile enterprise mail and package tracking system
Supervise the bar coding of equipment (e.g. carts, forklifts etc.)
Equipment Deploy a fleet of 72 electric vehicles (passenger carriers, forklifts etc.) and 132 large wheeled carts
Install and manage an equipment management system (EMS)
o On-board computerized system to help manage, maintain and track all vehicles and equipment as well as
ensure safety
Shuttle Transportation Oversee shuttle transportation services for key energy company personnel such as information technology
employees and senior management executives
Food Service Manage catering deliveries estimated at 300 food deliveries daily to campus kitchens and retail locations such as
coffee shops
Document Shredding Supervise document shredding and removal
Waste Management Coordinate trash/recycling activities including processing 3,500 tons of waste and recycling 2,500 tons annually
© 2014 Canon Business Process Services, Inc. All rights reserved.
The Safety Factor
• In addition to supporting employees, Canon
helps keep them safe by ensuring compliance
with safety procedures
12
© 2014 Canon Business Process Services, Inc. All rights reserved.
Results
• This story is also about results
13
© 2014 Canon Business Process Services, Inc. All rights reserved.
Results
• Canon continuously monitors and help improve
performance in key areas such as…
– Courier delivery, completing pickup and delivery
within 1.5 hours
– Accountable mail, delivering mail pieces within
4.5 hours of receipt
– Internal moves, completing all activities within a
designated time span
– Catering deliveries, measuring the time it takes to transport food deliveries to campus
facilities
14
© 2014 Canon Business Process Services, Inc. All rights reserved.
Results
• “Canon’s transition and management of corporate campus logistics services has
been seamless, representing one of our most successful initiatives to date.”Senior Operations Manager, Leading Energy Company
15
© 2014 Canon Business Process Services, Inc. All rights reserved.
Advancing Business Performance to a Higher Level
Thank youFor more details, see the Logistics
Management section of our
Resources page:
https://cbps.canon.com/resources/index.aspx
© 2014 Canon Business Process Services, Inc. All rights reserved.
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