Are You Ready to Meet the Support Needs of Hyper Connected Customers?

Are You Ready to Meet the Support Needs of Your Hyper Connected Customers?

It’s a Hyper Connected, Post-PC World.

Today’s customers are more connected than ever before due to the rapid proliferation of digital devices in different form factors such as tablets, smartphones, and much more.

• According to a report released by International Data Corporation, shipments of

smart connected devices crossed 1.2 billion in 2012.

• Parks Associates has forecast that over 8 billion devices will be connected to home networks by the end of 2015.

Customers expect support across the board because they don’t understand the complexity introduced by the interaction of one device with another.

The result……

The volume of customer support calls is also likely to grow.

There are a lot of out of scope calls, which leads to a poor customer experience.

However, this also presents opportunities to enterprises……

With the right set of tools and applications, your business can:

Monetize out of scope calls. Offer premium paid tech support. Enhance CSAT.

An intelligent SaaS platform such as Digital Service Cloud guides support agents to upsell or cross-sell, based on the asset inventory of customers and their usage behavior.

Digital Service Cloud empowers your company to:

Expand the portfolio to include in demand products beyond your current scope.

Sell subscription-based premium services to generate more revenue.

It’s not just businesses that stand to gain by monetizing out of scope service requests.

Customers too are more satisfied with a brand that offers a wide range of services.

Become a one-stop shop for your customers’ diverse support needs. Request a Demo of

Digital Service Cloud