What You Need to Know About Your Credit Card Before Traveling AbroadDoes Your Credit Card Work Everywhere?

What is EMVEMV stands for Europay, MasterCard, Visa

• Global standard

• Provides secure credit card processing using secure smart card technology

• Currently being used by most developed countries

Magnetic Stripe Cards Not Accepted

• Store clerks are not familiar, or instructed not to accept magnetic stripe cards

• Merchants do not want to accept fraud liability

• Smaller merchants may not have the ability to process

• Magnetic stripe cards are being declined at some unattended kiosks

• Gas pumps, parking lots, toll roads, vending machines

EMV Global Presence

Global penetration of chip payment cards is only at 18% worldwide today (2), and 62% in EMEA (3)

Significant new deployments in 2010/2011: China, Indonesia, Nigeria, Saudi Arabia

(1) Eurosmart, MasterCard, Gemalto 2009; (2) Nielson Report 2009; (3) SEPA 2008

* China utilizes the “China Union Pay” standard, which is an EMV-compatible standard

EMV / Chip cardsin deployment *

EMV in preparation

Worldwide EMV Deployments (1)

A Common ProblemNearly half of U.S. travelers experience issues abroad with their magnetic stripe cards

• An estimated 9.7 million U.S. cardholders experienced issues with card payments abroad

• Nearly 2/3 of cardholders adjust payment behavior after a bad experience, directly resulting in lower usage in the U.S.

• 1/4 of cardholders agree that the problem ruined or almost ruined their trip

The Transition is BeginningRBC Canada Platinum Avion Card marks 10mm global transactions

• In the past four years (2003–2007) RBC Avion cardholders have been using chip in over 100 countries worldwide, most often in Europe and South America, but also in Saudi Arabia, Australia, and South East Asia

• RBC received increased spend 5 years prior to point of sale terminal deployment in Canada

Italian Tourist Card

• An EMV-Compliant card for U.S. tourists in Milan• Access to 17 museums in Milan• Free access to transportation network for two

days• Discounts to cinemas, exhibitions, concerts, bus

sightseeing and other leisure activities• Ability to reload/re-use card

First in the U.S.The United Nations Federal Credit Union

• Program for high net worth customers• EMV & payWave Chip & Pin application for

international payment• Magnetic stripe for U.S. payment

• UNFCU Business Case• Customer retention• Increased spend while overseas• Top of wallet

Train Travel

• Train ticket machines - no cash or magnetic stripe cards

• The alternative? WAIT

• True throughout Europe

• Eurailpass requires first class reservations and can’t be booked through the kiosk

Where to Expect Problems

• Western Europe - Always; New Zealand/Australia - no problems yet; Mexico/Central America – no problems yet; Southeast Asia – no problems yet

• Highway toll booths may not function with U.S. credit or debit cards

• Restaurants – Danger of card-skimming with magnetic stripe cards

• My personal card-skimming experience

Travel Tips

• Buying a Train Ticket – RailEurope.com in advance

• Eurail – First Class reservations in advance

• Filling your Tank – Plan ahead; avoid self-service

• Paying Tolls – Plan ahead; always carry cash

• Driving Trips – Use GPS; plan stops ahead

• Versatile Tool: The Italian Tourist Card

Walmart Payments Team Mission

• Improve the customer experience

• Provide a consistent customer experience

• Accept a broad assortment of global payments

• Provide secure and reliable payment options

The Retailer’s Perspective

• Chip & PIN is the international standard

• Without Chip & PIN, fraud will continue to migrate to the U.S.

• Merchants want the most efficient and secure payment methods

• Walmart’s point-of-sale hardware is 100% Chip-and-PIN capable

Travel Knowledge is Power

• Be prepared for any situation

• What travelers are saying about chip-and-PIN experiences

• Remember you're not alone and you're not at fault

• The two "P"s - patience and persistence when trouble happens

• Resolving situations - not always pleasant or possible

Spreading the Word

• We need your help to effect change

• Share your personal stories on GetFluentC.com

• Send your experiences to travel blogs and travel editors

• Contact your bank to ask about the availability of EMV cards and whether they offer a solution

http://getfluentc.com