How RedBus Created a Wonderful Customer Experience using Knowlarity

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  • How RedBus Created A Splendid Experience For Its Customers

    Virtual Ad number

    CASE STUDY

    RedBus is the countrys largest online bus ticket and hotel booking company, and is part of the Ibibo Group. It provides bus tickets with zero booking charges, and customers get to choose from 1500+ bus operators and 80,000 routes across India.

    RedBus wanted a seamless way of connecting its agents and customers in the Singaporean and Malaysian markets. Knowlarity's virtual number for inbound calls and Click-2-Call feature were perfect solutions to help enable this connect during the booking process, at zero cost. RedBus requirement was to provide a better experience to its prospective customers while they registered on the web-site and proceeded to book a ticket.

    How RedBus used Click-2-CallRedBus customers who wanted to connect with an agent for bookings could easily do so at zero cost by clicking on the Click-2-Call widget on the website. Upon clicking, the customer enters his phone number and clicks on Call button. He then instantly receives a call from the agent.

    Once the call ends, RedBus receives the complete CDR (Call Data Record) data through its API.

  • How RedBus used Inbound Solution (Virtual Number)RedBus required one virtual number each for Malaysia and Singapore for their website, mapped to original numbers. This solution gives calling access to their customers based on their need to book a seat. Here the customer will place a call on the virtual number and he/she will be connected to the agent.

    Both solutions are integrated with the companys CRM, which helps maintain a centralized database. The custom-ers are welcomed with a customized greeting.

    Success StoryKnowlarity's solution helped RedBus to make its service more accessible, anywhere and anytime. Its faster and better support has helped the company win customers goodwill and create a splendid experience for them.

    Benefits of Virtual Ad Numbers:

    Track your marketing ROI and drive your sales.Analyse your call logs and details for future references.Integrate with CRM and make your process faster and easier.

    This solution made it easy for RedBus to expand its com-munication process globally.

    To learn how you too can benefit from Virtual Ad Numbers, visit www.knowlarity.com/solutions/virtual-ad-number/