22 partners in business

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Text of 22 partners in business

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Tour Guiding Partners in business!

Dr. Nimit Chowdhary

Fellow guides

Why are they important?

What to do?

They have same interests.Together you can contribute to development of local tourism standardsand therefore the industry.You have learnt and worked togetherYou often meet each other- face similar challenges and threatsCompetition

Have a good rapportMay be source of businessSenior colleagues are a very good source of learning- could turn mentorsTogether you can push for better working conditions

Guide Associations

Why are they important?

What to do?

Unity is strength- they may lobby for you and your causeNegotiate fair working conditions with other trade bodies and associations.Negotiate wages and feesNegotiate other benefitsPlead you case when in difficultyOpportunity for networkingUpdate on technical and procedural issues(legal, enforcement, etc.)

Obtain membershipsSupport your associationsFollow their code for professional conduct

Tourism Companies- Tour operators, Travel agencies

Why are they important?

What to do?

Bring tourists to the destinationResponsible for conduct of tourism (inbound)Design and deliver packages- network with service providers including tour guidesSource of business for you

Introduce yourself and your key strengths- language skills, experience, training, etc.You are the face of the company for the group/ partyYour primary job is to return companys customers satisfied and happyUnderstand the arrangements- what is offered and what is not to the group.Understand you limitations- how far can you go, that company willsupport

Tourism Companies- Tour operators, Travel agencies

Why are they important?

What to do?

Bring tourists to the destinationResponsible for conduct of tourism (inbound)Design and deliver packages- network with service providers including tour guidesSource of business for you

Alwayspresent the company in good lightTake care of their customers with who you spend significant timeKeep company updated of your movements and activities- never let communication breakAlways be ready for the dutyIf required help withFamTripsHelp companies improvise and design new packages

Local tourism authority/ Local Tourist information Officer (Public servant)

Why are they important?

What to do?

Face of tourism industry at the destinationSource of assignments ( they refer guest to you)Educate you for destination image and related activitiesEducate you about new tourism products and future development

Introduce yourself and if required register with them and leave your contact details with themMeet them frequently (least they should forget you)Provide necessary feedback and constructive criticismAttend their workshops and meetingsRequest them to give you businessDo not turn down their request to accompany groups (make them succeed)

Hotels

Why are they important?

What to do?

Tourist will retire to hotels every evening.Hotels may be asked to arrange for guides- they may refer youYou may be asked to pick tourists from the railways station/ airport/ sea port and transfer them to hotels and help guests get comfortably settle in the hotel.

Introduce self and build a good rapport with hotels in your vicinityForge good relationships with staff at from desk, travel desk and the conciergeTake a tour of the hotel- learn about the facilities and operations details like parking, restaurant, lifts (and their protocols), evacuation, facilities in the room, door locking system, mini-bar policy, room service, hot and cold water facilities, etc.

Hotels

Why are they important?

What to do?

Tourist will retire to hotels every evening.Hotels may be asked to arrange for guides- they may refer youYou may be asked to pick tourists from the railways station/ airport/ sea port and transfer them to hotels and help guests get comfortably settle in the hotel.

Youmay arrive with a group, help the front office with rooming lists and details of the guests (passports, identity, etc.)Help guest with details of the hotels and the neighbourhoodHelp in allocation of rooms.Leave your details with the front office/ travel deskReturn favours (they give you business)Pass a good word about the hotel

Restaurants and eateries

Why are they important?

What to do?

Guests will often ask reference for good restaurant or a speciality restaurantYou should be in a position to adviseYou may arrive for lunch or snacks to a pre-decided restaurant as part of itinerary- you would like your party to be served on priority without consuming too much timeThey may be willing to return favours for recommending them

Learn about restaurants in your city, their specialities, and their clientele and price bands.Meet them and introduce self to themPersonally know the manager and the chefYou may have to negotiate time slots for your party and keep them informed about your partys arrival so that they can prepare inadvance

Restaurants and eateries

Why are they important?

What to do?

Guests will often ask reference for good restaurant or a speciality restaurantYou should be in a position to adviseYou may arrive for lunch or snacks to a pre-decided restaurant as part of itinerary- you would like your party to be served on priority without consuming too much timeThey may be willing to return favours for recommending them

You may have to talk to the chef to explain the expectations requirements of your guestsAsk guests about their requirements and accordingly suggest a eating joint (depending upon the time, budget and preference)

Tour escorts/ managers

Why are they important?

What to do?

As per law, those tour managers/ escorts who do not have a license to guide tourists will have to hire services of a local guide inside a monument.They may hire you.

Have good relationships with escorts/ tour managers who accompany tour parties regularly to your site.You may frequently make calls to exchange pleasantries and also inquire when next they are arriving with a group and should they require your services. You will be on their mind.Alternatively they call you to help them with local sightseeing- they will be comfortable as they have earlier done business with you and you understand their expectations.

Tour escorts/ managers

Why are they important?

What to do?

As per law, those tour managers/ escorts who do not have a license to guide tourists will have to hire services of a local guide inside a monument.They may hire you.

Keepthem informed of new developments at your destination/ siteGive them creative ideas to make itineraries interesting for their clients.Help them with logistics when in your city.

Local transport- taxis, autos, rickshaws

Why are they important?

What to do?

Guestsmay ask you to arrange for local transport to help with local sightseeing/ shopping on their ownOr just a joyride around the cityOr a additional sightseeing trip to a nearby placeLocals transporters may like to return favours/ oblige

Get in touch with reliable local transport companiesPersonally learn about and patronise a few taxi owner-drivers, auto-walas, rickshaw-walas, Tonga-walas, etc. Keep their mobile phone numbers.Your guest may ask for help and within minutes you should be able to arrange a reliable person for a fun-ride for them!

Authorities at sites ( Museum/ archaeological sites/ galleries/ shows/ religious places)

Why are they important?

What to do?

You may have to obtain necessary permissions for your groupsMay have to know about convenient time slots for bringing the group wherein they get adequate attentionMay learn about special days, events, initiatives, restrictionsMay help you with important information about the site (they serve as sources of information)

Meet them (curators, officers, administrators, priests, etc.), introduce self, leave your cardOblige them as and when possiblePromise and do promote visits to these sites.When at site, help them maintain decorum and organise the show.

Local authorities (city administration, police)

Why are they important?

What to do?

Responsible for general discipline, maintenance of infrastructure and sometimes operations of the tourist sites.Give permissionsIssue licences (for local guides)Tourism is their interest as well.Are happy to support responsible tourism

Introduce yourself.Help them enforce law and discipline by encouraging your guest to follow directionsSeek necessary permissionsAlways keep them in loopInform them of any untoward/ unpleasant event, activity.

Shopping establishments

Why are they important?

What to do?

This is the most cursed part of a tour guides jobCode of conduct of MoT does not encourages guides to accompany guest to shopping establishmentsHowever, guests would ask for references- they would like a reference to be sure of the purchaseThey (shopping establishments) may oblige.

Know who sells what- prices, credibility, location, bargain, etc.Please do not leave your guest vulnerable to cheating (something they fear a lot!). You get a share of blameLearn about opening and closing times, etc.Negotiate with good shopping establishments the quality and prices only refer them.Leave your card with them; carry their contact details,

Other service providers (Porters, priests at temples, etc.)

Why are they important?

What to do?

Your guests might require help at railway stations or bus stations.Might require some services/ rituals to be performed at the religious sites (te