Yammer + SharePoint + Mobile - Oh My!

icfi.com/interactive

technology for great


technology for great Simply put, we use our wide range of digital and technical expertise to invent solutions that help people adapt to the digital environment, and in turn make their lives better.


SharePoint, and Yammer and Mobile, Oh my

Driving Conversation in the Connected Workforce


61 % of time is spent coordinating collaboration


Agenda – evolving as content comes in

§ Social and Mobile today

§ Microsoft’s view of the world

§ Objectives

§ What does success look like?

§ A Retail organization

§ Where are the gaps?


The Enterprise Conversation

The case for Social and Mobile


Social and Mobile By the Numbers Mobile

95% 34 hours 70% 1.2 B



95% Of workers using

one self purchased device

34 hours 70% 1.2 B



95%

MulA generaAonal: 34 hours / week Millennials’ using

Social tools

70% 1.2 B



95% 34 hours

70% IT Budgets spent on maintaining data center equipment

1.2 B



95% 34 Hours 70%

1.2 B Number of mobile users world wide

by 2013


Social and Mobile By the Numbers Social

61% 53 % 38% 25 %



61% Of workers Ame

is spent CollaboraAng

53 % 38% 25 %



61%

53 % Decline

In workforce producAvity

38% 25 %



61% 53 %

38% Workers Ame spent

searching for InformaAon

25 %



61% 53 % 38%

Social tech can raise producAvity

by over 25 %


Enterprise Justification Social and Mobile Mobile can’t be ignored and Social Shouldn’t be ignored

CompeAAve Advantage

InsAtuAonal Knowledge

ProducAvity

Employee RetenAon

Employee AcquisiAon

Employee Engagement


Mobile Applications

19!


The Microsoft view of the world


Microsoft Positioning of Office 365


Yammer Drives the Conversation Yammer is the conversation layer across all of Microsoft’s products, including Yammer, SharePoint 2013, Office 365, and Dynamics.

22!

•  You can use SharePoint as a content management solution or as a file repository.

•  Add Yammer for its social benefits, such as one-to-many communications and responding to posts with comments and likes.

•  Yammer can filter content in your activity stream and provide a place for your teams to collaborate.

•  Yammer can integrate with most business applications, not just Microsoft products. Web applications integrate easily with Yammer.

•  Communicate with Microsoft products and other applications using Open Graph technology.


Internal and External

23!


Yammer / SP image with mobile

24!


Objectives

The User vs. The business vs. IT


Change the way we work Social and Mobile First

Team CollaboraAon

Agility Social Intranet

Employee Engagement


§ Users –  “Use the tools I like” –  “Make my job easier” –  Fewer systems

§ Business –  Make Money –  Save Money –  Efficiency –  “Empower the users”

§  IT Services –  Cost Reduction –  Security –  Simplify –  Fewer support

calls –  Respond to the

business faster

Different Audience Different Goals


Increase CompensaAon

Increase Sales

Client SaAsfacAon

Measurable

Sales Team Value and Feasible

Value Feasibility

Affects CompensaAon

Affects Performance

AdopAon


Measurement

Business Value and Feasibility


. Social Measurement “Nailing Jell-O to the wall”

Definable & Achievable

MoAvated Business Leader

Process is CollaboraAon

Sales Customer, Service, supply chain

Business and IT Partnership

Show Success Early


Business value –  Percentage improvement in the

Process –  Increase revenue reduce

expense improve customer experience

–  Key people compensated –  Risk

Feasibility –  Difficulty to affect organizational

Change –  Alignment of Workers goals with

objective –  Process Owners engaged and on

board –  Technology / processes in place?

Quantify The Results Scale 1 - 5


Value vs. Feasibility

OperaAons

HR

Training

MarkeAng

Sales

Business Value / Benefit

Strategic Feasibility

20

20

Customer Service


A Retail Example


SharePoint and Yammer A Sample Scenario

Mobile Browsing with HTML 5

Device Channel Support

Responsive Design

Yammer (NewsFeeds)

SkyDrive Pro

User Involvement (early)

ExecuAve Leadership

Clear Goals

Measurable Today and Afer

Focus On AdopAon


§ Client speed-to-market imperative •  Implemented Ironworks’

“SharePoint ARC” packaged solution

•  16 weeks total time to market

•  Delivered rich user experience

§ ActiveDirectory integration to drive content targeting

§ Database integration for 2,000 locations

§ Consolidation of fractured content; significant findability improvements

SharePoint Client Success Ferguson – Intranet


Success Adoption and Leadership

ExecuAve Sponsorship

Engage Users Day 1

The Right Process

Training

Launch Events

Invested User Community

Measurable Today and Afer Keep it simple



Addressing the gaps

ARC for SharePoint


§ Arc for sharePoint

ARC for SharePoint


www.ICFI.com/TechnologyForGreat