Webinar: Intro to KMA's SharePoint Managed Services Offering

Webinar Series

Introducing SharePoint Managed Services

June 22, 2011

Audio Information:

Call-in Number: 1 (877) 273-4202

Int'l Toll Access#: 1 (213) 289-0155

Conference Room Number: 7207908

Presented by:

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Copyright 2011 © Knowledge Management Associates, LLC. All rights reserved.TWITTER #KMASP

Housekeeping Items

• Experiencing Issues? • Change color of your seat to RED

• Questions for Speakers? • Submit questions during webinar

• Twitter Discussion• #kmasp

• Feedback• Webinar Feedback• Next Steps/Moving Forward

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ABOUT KMA

• Founded in 1995, focused on New England

• 29 employees, technical DNA

• Industries: Professional Services, Life Sciences & Financial Services

• Technologies:• SharePoint, SQL Server, Office, and Visual

Studio.NET

• Specialties: • Collaboration: Portals, Websites, Communities

and Content Management

• Insight: Enterprise Search and Business Intelligence

• Productivity: Forms, Workflow, Office Client Customization

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Our SharePoint Practice

Whether you are…

• Starting to look at SharePoint as a solution

• Embarking on your initial deployment

• Upgrading or migrating your environment

• Wanting to enhance, extend or integrate SharePoint with other applications

• In search of help managing and supporting your environment

KMA can help!

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About the Speaker – Deanne Damato

• Client Services Manager at KMA

• 16 of years technical, professional services and project management expertise

• Prior Roles: IT Director, Client Relationship Manager, Project Manager, and Systems Analyst

• Skills include a broad range of Microsoft technologies, including SharePoint, Project, Dynamics SL, SQL Server, and Office

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Agenda

• Why KMA’s SharePoint Managed Services?

• When to Use SharePoint Managed Services

• Overview of Services

– What is Included

– What is Excluded

– Requirements to Get Started

– Two Levels Offered

• Questions & Answers

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Why KMA’s SharePoint Managed Services?

• We understand your business and your environment

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• We understand your business and your environment

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• Diverse pool of resources available to you as your SharePoint needs change

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• Diverse pool of resources available to you as your SharePoint needs change




• Reduced cost of ownership via predictable monthly costs




• Reduced cost of ownership via predictable monthly costs




• Dedicated point of contact & a well-defined escalation path




• Dedicated point of contact & a well-defined escalation path




• Transparency in what we are doing to ensure confidence in your investment




• Transparency in what we are doing to ensure confidence in your investment




• And….




• Our clients asked us to provide this service

“Having access to a wide-range of resources to support our changing SharePoint needs was critical. KMA has become an extension of my support team, becoming the resource who my end users interact with to resolve SharePoint issues and perform minor enhancements to existing sites. I was able to get the day-to-day SharePoint support without have to take on the costs of hiring a full-time SharePoint Administrator.”



When to use KMA’s SharePoint Managed Services?

• You’re expanding beyond the initial implementation

– Need additional resources or resources with a different expertise

• Your IT Team isn’t able to keep up with requests

– Changes in the team’s capacity or expertise

– Growth in your environment “SharePoint Sprawl”

• You don’t need a full-time SharePoint Administrator



What’s Included?

• Troubleshooting/Issue Resolution



What’s Included?

• Troubleshooting/Issue Resolution

– System Issues

• Connectivity

• Service availability

• Browser settings

• Search results

– Functional Issues

• “How do I…?” or “Can we…?”



What’s Included?

• Site Administration & Operations



What’s Included?

• Site Administration & Operations

– Site & Site Collection Administrative Tasks

– List & Library Settings

– Manage Features

– Manage Service Applications



What’s Included?

• User Management



What’s Included?

• User Management

– Set Up New Users & Groups

– Configuring Permissions to Sites & Site Components



What’s Included?

• Enhancements



What’s Included?

• Enhancements– Minor enhancements

• Sites• Lists• Views• Forms • Workflows

– Using standard tools such as:• SharePoint• SharePoint Designer • InfoPath



What’s Included?

• Patches/Updates



What’s Included?

• Patches/Updates

– SharePoint cumulative updates

– SharePoint hot fixes



What’s Included?

• Performance Analysis & Reporting



What’s Included?

• Performance Analysis & Reporting

– Review SharePoint server error logs – all servers in farm

– Disk space & Memory usage

– Review Search Logs and Usage and Results Reports

– Backups

– Timer Jobs

– Updates & Patches



What’s Included?

• Managed Services Usage & Trends

– Open, Resolved, Pending

– Trends



What’s Excluded?

• Training

• Application Development

• Backup/Restore Farm & Database

• Real-Time Remote Monitoring

• Emergency Services

• On-Site Services



Requirements to Get Started – New KMA Clients

• Complete a SharePoint Health Check (under a separate statement of work)



KMA Health Check Offer

Two simple steps for qualified webinar attendees:

Normally $2,500 for 2 days. Webinar Attendees: $2,000

1. contact KMA (via follow-up info)

2. line up your stakeholders



Requirements to Get Started – All Clients

• Designate people that are authorized to obtain support.

• Provide Remote Desktop and/or a Virtual Private Network for remote access.

• Provide Administrator access and login credentials for SharePoint environment including farm domain user, farm service accounts, farm web application accounts and SQL server database service accounts.



Levels of Offering

Standard Premium

Hours per Month 30- 40 hours a month 40 - 50 hours a month

Regular Support Hours 8am to 5pm ET 8am to 5pm ET

Contract Term 6 months 6 months

Response Time 2 hours during business hours

2 hours during business hours

Email Support YES YES

Phone Support NO NO

Online Incident Submission

YES YES



Questions and Answers



Resources

KMA Website SharePoint Managed Services

Data Sheet SharePoint Managed Services Overview

Blogs My SharePoint Administrator Just Left, Now What?

Special Offers KMA SharePoint Health Check - $2000 for webinar attendees

Next KMA Webinar

July 20, 2011 – Office 365 and SharePoint

Recorded Webinars

Full Index of Recent Webinar

http://www.kma-llc.net/technologies/SharePointCapabilities/Pages/SharePointManagedServices.aspx

http://www.kma-llc.net/technologies/SharePointCapabilities/Pages/SharePointManagedServices.aspx

http://info.kma-llc.net/sharepoint-managed-services-?&t=40770

http://kmamikegil-blog.kma-llc.net/2010/11/my-sharepoint-administrator-just-quit-what-now.html

http://info.kma-llc.net/sharepoint-health-check/



http://www.kma-llc.net/insights/Pages/Webinars.aspx



In Closing…

• How to get (and share) a copy of today’s slides

• How to continue the conversation, learn more about the offerings, and provide feedback:

Thank you for attending!!!

Name Twitter E-mail Phone

Deanne Damato

@dmdamato Ddamato[at]kma-llc[dot]net 781.250.2002

mailto:[email protected]






Technology

Webinar: Intro to KMA's SharePoint Managed Services Offering