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VoIP – What is it?
Internet telephony for business.Pete Jenkins – January 2009
Agenda
What is VoIP? For individuals For business Benefits of VoIP Case Studies Live demonstration
What do you need to make it work?
Hardware Software Connectivity Things to watch out
for
What is VoIP? VoIP is short for Voice over
Internet Protocol. VoIP is used as a general term
for methods of communicating by voice over the Internet or other computer networks.
Other terms used for VoIP:* IP telephony* Internet telephony* Voice over broadband* Broadband telephony* Broadband phone
VoIP for individuals
Skype Google Talk Windows Live
Messenger Vonage Truphone fring
VoIP for business
What are the different needs for business compared to individuals?
One contact number Multi-user Multi-site Scalable Sound quality Call reliability
Traditional business phone systems Multiple copper lines ISDN PBX, IP PBX Additional cabling for
phones as well as PCs
Traditional business phone systems with VoIP added Utilise existing PBX
box or add a new IP PBX
Add SIP Trunk(s) to the PBX
Least cost routing over the internet
Hosted VoIP for business
Virtual PBX box Desktop or PC
phones connect direct to virtual PBX
No additional PBX needed for additional sites
Benefits of VoIP
Starts with low call costs
Free calls between users
Very low cost international calls
Additional benefits of VoIP Highly flexible system Location independent Improved company
image Cheap to set up & low
monthly cost No need for expensive
PBX box & support contract
No need for expensive ISDN lines from BT
A hosted/virtual PBX includes these features:
* hunt groups* voicemail* welcome messages* voice menus* hold music* conference calls* call transfers* call redirects* out of hours messages.
Case Study: C Level
Routing calls abroad London number Routes to UK office Routes to French
laptop Routes to UK mobile
number internationally
Case Study: Upstream Connections Receiving calls from
abroad International numbers Routes to UK call
centre Fax to email numbers Freephone numbers
Case Study: ExElement
Brighton based call centre
One member of staff in Cornwall
International & UK phone numbers
Fax to email
Case Studies: Kixis Design + Driveway Creative Kixis Design:
Ported from BT & got rid of a BT line
Driveway Creative:New phone number without a new line from BT
Demonstration
Call from softphone over WiFi network
Incoming call & screen popping
What do you need to make VoIP work? Something to listen
through Something to speak
through An internet
connection An account with a
VoIP service provider
Hardware
VoIP Adapter IP Desktop Phone IP DECT Phone WiFi Phone USB Handset USB Headset Bluetooth Headset Microphone & speakers
Softphones
Ninja SJphone eyeBeam X-Lite Bria
Connectivity VoIP needs decent upload
speed as well as download speed
Audio Codecs are available that take less bandwidth
More users on one connection then the more the connection speed matters
Unbundled ISPs
Things to watch out for
Best not to use a laptop’s built in speakers and microphone
VoIP over 3G not yet good enough quality
An echo on the call means you’ve got your microphone volume turned up too high
Any questions?
I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd.
Specialists in hosted VoIP for business. www.voipadvantage.co.uk
