“The flexibility ofGenesys is helping us grow our business and meet customer expectations like never before.”

Transform and EnhanceVirtual Customer Service

Companies across industries and geographies are lowering their TCO with Genesys solutions for Virtual Customer Service. As a result, they are increasing productivity,

improving flexibility, reducing costs, and enhancing the customer experience.

“Genesys is really changing the way that we interface with our customers by creating a seamless experience.”

AN INDIAN MEDIA CORPORATION

A TOP BUSINESSPROCESS OUTSOURCER

A EUROPEAN FINANCIAL INSTITUTION

Realized

100% uptimeeven during peak demand

improvement in productivity

38%

AN AUSTRALIAN AIRLINEA FRENCH INSURER

“Genesys providesflexible building blocks that we can easily put together in new and innovative ways to create

features that allow us to be more competitive.”

The Genesys architecture is game changing. It lends itself to hosting and cloud deployment, and the functionality means that it can be deployed in a way that helps agents do their jobs well.

35% reductionin agent-handled interactions per customer

35% improvement in first call resolution – there are now ~700K fewer repeat calls

A U.S. UTILITIES COMPANY

30 second reductionin average inbound call handling times

50% decrease in costs in its outbound operations

A PORTUGUESE TELCO PROVIDER

“We chose thevendor with the greatest

experience in contact center solutions,and that

was Genesys.”

Virtualize Service

Simplify Infrastructure

Innovate the Experience

Realized a

26%increasein productivity

www.genesyslab.com