Uses of Mobile Voice Banking

Uses of Mobile Voice BankingThese days, competition for business and power in the financial

market is more excessive than ever. To win and meet clients' need, financial institutions must offer potentiality of assistance accessibility through applications that at the same time must be secured and practical. Uniphore’s mobile banking solutions are the best remedy for the banking sector and for clients too.

In India more than 40% citizen are illiterate and only a small part of the population understands English. So it is very difficult for them to communicate with any way of text-based program at all. It is a common phenomenon people want to do the easiest thing what they know, and 99% of the time, they make choices within their comfort zone. So if we want clients to use their cell phones for financial alternatives that have a brand new interface and demands training, it will never be simple to get people to comprehend to do so. Here one question can be raised: which is quicker, and easier? Typing your intended command into a phone or by simply speaking it? Obviously speaking will take much lesser time and most accurate too.

Uses of Mobile Voice BankingUniphore’s enterprise mobility gives power to financial

institutions to provide their clients with the flexibility and convenience of managing their financial predicament from any mobile phone whenever they want. They continue by directing the wide range options by conversation with the program. With the help of this system, the consumer can access the information or service he needs immediately, managing costs, money transactions and other services from any place. You can manage almost all financial dealings with your speech as the security password. Mobile banking can be very valuable from both viewpoint be it a bank or client.

Uses of Mobile Voice Banking

Uniphore’s Mobile Voice Banking Solution provides • Speech recognition makes fraud thing of the past: - some can questioned that what if the Cell phones lost or stolen but one should know that voice can’t be imitated so it will be difficult for anyone to the steal the identity of another person or gain bogus confirmation – thus guaranteeing protection on the program.• Increase client involvement: - because the accessibility in native language customer are more loyal. According to a survey people who find the process of transaction easy through mobile are more likely to recommend their bank to a friend.• Improve customer’s constancy: - having the ability to discuss in their native language, customers feel more comfortable while discussing their desired transactions that gives them a reason to adhere for a long time with the bank or any other institution and are more likely to recommend to their familiar one too.

Uniphore’s Mobile Voice Banking Solution provides

• Improve efficiency through solid monitoring and research of mobile transactions.

Uniphore discovers that voice-based mobile money system is the maximum transaction solution for Native Indians, because voice programs can run on any basic feature phone, and they can be utilized in Indian 'languages'. Because mobility software is available in the native language so they can use the program to manage in the way they want and in quantities that they are relaxed with.

Top 5 challenges to Enterprise Mobility

According to an Infosys whitepaper, there are 5 challenges that inhibit the effective use of enterprise mobility:

1. Technology Challenges: Many of the enterprise mobility solutions found in the market today are optimized for a homogenous environment and a low or moderate level complexity. These solutions can provide a short-term answer for the midsize company or for a department-centric solution. However, the complex, heterogeneous enterprise often presents a unique set of challenges. For example:

Multiple back-end data sources with distinct data access protocols. 

The need to manage not only structured data but also unstructured contact such as schematics, procedural documents and field ticket forms.

Top 5 challenges to Enterprise Mobility A client device mix/roadmap that includes multiple form

factors and operating systems, such as rugged handhelds, laptops, and smart phones.

Application requirements that include not only standard workflows from back-end systems, but workflows executed by the workforce that have no direct analog in the back-end.

Multiple business divisions with common and unique technical and functional requirements.

Top 5 challenges to Enterprise Mobility

2. Lack of user adoption: Applications are inflexible and designed to conform to backend data structures rather than mobile business processes. Most solution providers lack usability expertise or they fail to focus on usability as a primary success criteria.3. Slow time-to-market: The application configuration process often represents the tip of the iceberg. Many projects are slowed by complex integration tasks or unplanned compatibility issues with hardware or networks.4. Products are difficult to manage: When an enterprise selects a mobility solution, the software requires excessive development resources and esoteric skill sets for ongoing support of applications. The enterprise struggles to take ownership of the ongoing configuration.5. Lack of future proofing: The solutions are difficult to iterate, based on changing work process needs.

The Enterprise Mobility in Agriculture

Mobile communications technology has quickly become the world’s most common way of transmitting voice, data, and services in the developing world. Given this dramatic change, businesses across industries have begun to explore how they can capitalize on the mobile channel to deliver information and services to customers in more personalized and cost effective ways. Applications in mobile banking, for example, have gotten a lot of attention in the last 5 years, popularized by the success of services such as mPesa in Kenya. Similarly, mobile healthcare initiatives have also gained some steam, lauded for their ability to deliver services to people in remote areas of the country with no access to hospitals.

The Enterprise Mobility in Agriculture

The Enterprise Mobility in AgricultureOne industry that has till date remained relatively untouched by the impact of mobility is agriculture. However, Uniphore works with some of India’s largest Agribusinesses to leverage voice and data technology on mobile phones in order to achieve more cost effective operations, automating the information and market channels prevalent in their operations.Broadly speaking, there are three major functions that can be achieved by mobility in agriculture.1. Providing access to information: The most widely used mAgri apps are used by businesses who need to provide users with access to useful, relevant information. An example is where a farmer can get commodity prices in various urban markets through a simple request made on a mobile phone. Asymmetrical access to pricing information is a weakness of rural markets. Middlemen can buy farmers’ produce cheaply and sell it at high prices unless farmers have the same information about the prices for their produce in specific markets. These applications are especially relevant for governments and nonprofits.

The Enterprise Mobility in Agriculture

2. Providing access to extension and advisory services: Many businesses across the agriculture domain employ mobility solutions in order to enable timely extension and advisory services to the farmers with which they work. These applications often provide advice to farmers on problems and opportunities in agricultural production, marketing, conservation, and family livelihoods. Businesses in crop manufacturing have found that extension services over mobility enhance the quality of crops from the farmers as well as the loyalty of the relationships with the farmers.

The Enterprise Mobility in Agriculture

3. Fieldforce automation: The primary communication channel for many agribusinesses is a network of human agents, known as a fieldforce, who continually visit farmers and collect their relevant updates. In addition to collecting data for the businesses, these agents are also responsible for providing information and services to farmers. Currently, a lot of information that is captured and transmitted is written on pen-and-paper forms, then sent back to the head office in regular intervals. This causes significant delays in business processes and suboptimal communications across operations. Therefore, with enterprise mobility, agents are given smartphone applications in order to collect information on their mobile device, and immediately submit it to the office. This significantly reduces travel costs as well as expenses associated with pen and paper.