Unified Communications

www.knowledgecentrix.com

Confidential • August 19, 2008

Unified Communcations



Agenda

• Defined The Leaders• Unified Communications at Work• Demonstration



Definitions

• A communications system that includes three or more of the following elements: voice, unified messaging, video, mobility, web/data collaboration, conferencing and presence management.

• Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, IP telephony, video conferencing, call control and speech recognition with non real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types.

• VoIP is not a Unified Communications but rather use of IP to deliver voice services.

http://en.wikipedia.org/wiki/Instant_messaging

http://en.wikipedia.org/wiki/Presence_information

http://en.wikipedia.org/wiki/IP_telephony

http://en.wikipedia.org/wiki/Video_conferencing

http://en.wikipedia.org/wiki/Call_control

http://en.wikipedia.org/wiki/Computer_speech_recognition

http://en.wikipedia.org/wiki/Unified_messaging

http://en.wikipedia.org/wiki/Voicemail

http://en.wikipedia.org/wiki/E-mail

http://en.wikipedia.org/wiki/SMS

http://en.wikipedia.org/wiki/Fax



The Leaders in Unified Communications



Unified Communications at Work



Demo

• Voice Technologies• Unified Messaging• Instant Messaging• Escalation of Format• Screen Sharing• Mobile Services• Federation

Technology

Unified Communications