UC fashion leader or fashion victim?

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  • 1. TEM Tales of the UnexpectedUC: Fashion Leader or Fashion Victim?
    Ben Mendoza, CEO MDSL

2. Who, Why and Where we are

  • MDSL Founded in UK: 9th March 1995

3. Award-winning Expense Management Experts 4. Specialise in Telecoms and Market Data 5. Manage over $5 Billion annual expenses 6. London, Paris, New York, Tokyo, Macau MDSL 2010
7. UC : Its the height of telecom fashion
Key perceived benefits

  • Presence

8. Integrate IM, UM, Voice, Video, Data, Conferencing, Collaboration tools and more 9. Simple, consistent operation for end-users 10. Flexible configuration to match changing business needs 11. Business process integration 12. Cost savings over traditional approaches MDSL 2010
13. Fashion Leaders or Fashion Victims Case Study
Client

  • IT group of Major Automotive Manufacturer

14. c. 90,000 employees in 60 countries 15. 9 Major Group Activities (Cars, Trucks, Buses...)Project

  • Deliver UC platform across the Group: (Worldwide users affected: ~ 65,000)

16. Re-charge accurately for services providedChosen platform vendors

  • Cisco and Microsoft

MDSL 2010
17. Project Scope
No. global IP Telephony subscriptions managed by our client
No. local legacy (PSTN) subscriptions managed by our client
No. mobile subscriptions managed by our client
Estimated client subscriptions out of our clients project scope
MDSL 2010
18. The obvious attraction of UC
International Mobile Call = $100
John calls Janet
Traditional Technology
Copyright MDSL 2010
19. UC: Means I dont need to know your number
John clicks on Janets picture
Local Mobile Call = $25
Mediation
Gateway
Microsoft
OCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
VoIP and Unified Communications Technologies
Copyright MDSL 2010
20. But where does the bill go?
John clicks on Janets picture
Local Mobile Call = $25
Mediation
Gateway
Microsoft
OCS 2007
Cisco Unified Call Manager
Cisco Unified Call Manager
Cost Displacement
VoIP and Unified Communications Technologies
Copyright MDSL 2010
21. Who should pay?How can we re-charge fairly?

  • Complex vendor billing

Mediation
Gateway
Microsoft
OCS 2007
Cisco Unified CallManager
Cisco Unified CallManager

  • Disparate sources of call data

22. E164 Number normalization 23. Millions of Call Data Records 24. Clock Drift between devices 25. Approximately 5% of calls from 65,000 subscribersCopyright MDSL 2010
26. Visualising the reality of Off-Net calls
MDSL 2010
27. Visualising the reality of Off-Net calls
Copyright MDSL 2010
28. Drilling into the Off-Net call details
Copyright MDSL 2010
29. Accurately allocating back to Cost Centres / Users
30. What else does the Off-Net data show us?
Copyright MDSL 2010
31. Justification based on facts, not guesswork!
Copyright MDSL 2010
32. Project Summary
Client had become UC Fashion Victims because:

  • Unexpectedly high cost displacement

33. More than 2,000,000 pa! 34. Very difficult (impossible) to resolve without developing a specialised solution MDSL TEM solution benefits:

  • Ability to accurately report/re-charge costs (SOX)

35. Management can visualise a complex problem 36. Ability to optimally plan future deployments 37. Ability to introduce and police new TEM practicesIT Group now considered Fashion Leaders!
MDSL 2010
38. A few words about traditional TEM
Key perceived benefits

  • Expense management for all telecoms classes

39. Integrate IM, Voice, Video, Data Services 40. Simplifies user operation Self-service portals 41. Flexible configuration and workflows to match changing business needs 42. Business process integration and automation 43. E-Billing reconciliation and dispute management 44. World class business intelligence reporting 45. Huge cost savings over traditional approaches MDSL 2010
46. End-User Reporting via Secure Web Portal
MDSL 2010
47. Reporting for Business Units
MDSL 2010
48. Advertising TEM Success
TEM Invoice disputes dashboard
disputes by status
open initial enquiry
approved by vendor
cumulative realised savings
disputes month on month
MDSL 2010
49. Reporting for Analysts
MDSL 2010
50. TEM Tales of the unexpectedUC: Fashion Leader or Fashion Victim?
For more information, please come to Stand 521 or visit www.mdsl.com