Welingkar’s Distance Learning Division

Effective HR

CHAPTER-13

Training in Corporate India

We Learn – A Continuous Learning Forum

Objectives

• After completing this chapter, you should be able to:– Know more about Training in India

Introduction

• After their run-a-way success in the booming BPO market in India, Indian training companies are now conquering new territories.

• The most sought after skills today include leadership development, management development, basic selling and customer handling skills.

• Going forward, the demand for trainers will grow.

Training and development in retail - FMCG sector

• Some of the training programs that are given in the Retail/FMCG sector are:– Sales Training– On-the-Job Training– Seminars/Workshops

– Customer Relationship Management

– Online Course– Group Study– Computer-Based

Training– Self-Directed Training

Training and development in Automobile sector

• Areas Covered in Training Program– architectural Drafting

Design & CAD Tech– Automotive Tech– Computer Network

Engineering– ASE Master Certified Auto

Training– Auto body Tech– Commercial Driver’s

license– Automotive Technician– HVAC/Refrigeration– Marine Technology– Motorcycle Mechanic– Motorcycle Technician– Motorcycle Technology– Certified Auto Tech– Certified Truck & Diesel Tech– Master Auto & Diesel Tech– Car Mechanic Courses

Training and development in Automobile sector

• Some of the preferred methods of training in the automobile sector are:– Workshop Seminar– E-learning Training– Instructor led class– Computer Based Training (CBT)

Training and development in Telecom sector

• Preferred Training methods:– On-the-job training– Brainstorming sessions– Distant learning– Workshop– Short-term interactive

sessions– Seminar– Online eLearning– CBT training program

– Computer Lab Work– Group study– Instructor lead class room

training

Training in Banking and Insurance sector

• Some of the areas covered in the training program are:– Risk Management– Process Training– Product Training– Credit Management– Treasury Management– Forex Management– Interest rates and self

sufficiency

– Liquidity management– Investment Banking – Insurance Broking– Stock Broking– Portfolio Advisory– Soft-skills development– Finance for MFIs– Marketing financial

services

Training in Banking and Insurance sector

• Some of the preferred training and development methods used in this field are:– Game-based learning– Coaching– On-the-job (OTJ) Training– Seminars/Workshops– Simulation

Workshops– Computer-based

training (CBT)

Training and development in KPO sector

• The Training Program on the basis of Hierarchy Level is

Hierarchy Level Training Program

Entry Level 1. Project specific training 2. Soft skills training3. Behavioral issues training

Supervisory 1. Subject specific training 2. Needs based functional tarring

Managerial 1. Project Management 2. Research & Development 3. Quality control

Training and development in KPO sector

• Some of the preferred training methods in KPO sector are:– Computer Based Training Methods– E-learning– CD-ROM-based– Lectures– Discussions– Media access– Web– Video– Audio

Training and development in Pharmaceutical sector

• The Training Areas are– Brand Protection– Communication Control– Drug Verification– Supply Chain Visibility– Recall Management– Shrinkage Reductions

• Some of the preferred training methods are:– Web based training– Class room training– Workshops– On-the-job training

Training and development in Hospitality sector

• Some of the essentials:– Good infrastructure– Trained trainer– Quality of content– Certification of training

course– Effective training

evaluation• Training and

development programs are available for the following areas:– Food production– Food and beverage

service– Front office– Housekeeping

Training and develop1ent in IT/Software Development industry

• The specific areas where training is given in IT/Software Development sector:– Computer Manufacturing– EDP/ E- Commerce– Designing– Maintenance Service– Operating jobs, Computer

operators, Data Entry– System Developing

Programming– Networking– Application Programming– Research and Development in

Peripheral Integration– Product Quality Control and

Reliability Testing– Enterprise Resource Planning

(ERP)– Database Warehousing and

Management

Training and develop1ent in IT/Software Development industry

• Some of the training methods of training are:– Computer Based Training– Internet Based Learning– Lectures– Labs– On-the-job (OtT) Training– Distant Learning– E-Books– Mentoring– Coaching– Job Rotation

Training and development in BPO industry

• The various reasons behind the increasing training need in the BPO industry are:– BPO industry is expected

to generate 6 million jobs

by 2015, which is why training need has increased more than ever before.

– High attrition rate in this sector reason being unsatisfied employee, monotonous work, neglected talent, inadequate know-how, etc.

– Coming up of high profile BPOs.

Training and development in BPO industry

• The specific areas where training is given in BPO sector are:– Customer Care– Technical Support– Payroll Maintenance– Publishing– Sales and Telemarketing– Finance and Accounting– Human Resources– Intellectual Property

Research and Documentation

– Administrative Support– Security– Supply Chain Management

(SCM)– Customer Relationship

Management (CRM)– Legal Services– Medical Transcription– Research and Analysis

Training and development in BPO industry

• Training Courses in BPO Sector:– Call Centre Management– Advanced Interpersonal Communication– Business Communication– Accent neutralization– Customer Relationship Management– E-mail Etiquette– Selling over the Phone– Telephone Etiquette– Cross-cultural Training

Training and development in BPO industry

• Some of the preferred training and development methods in BPO Industry are:– Computer Based

Training Methods– E-learning– CD-ROM-based– Lectures

– Discussions– Media access– Web– Video– Audio– Web-based training

sessions– Intranet-based training

courseware