SAP Technology Services

Technology Solutions for Innovation Readiness Driving Business Value Across the Next-Generation SAP Software Landscape

SAP TECHNOLOGY SERVICES

Designed to Help Customers Run Better

Testing services

Helps organizations meet their functional and nonfunctional quality requirements – particularly during implementations, system maintenance, and any other kind of system adaptation, providing them with the support needed to both implement tests and manage testing processes.

Technical

implementation and upgrade

Includes all technology services that are part of an SAP® software implementation and rollout project: implementation, optimization, and technical upgrade services. This also includes minimized downtime services to reduce application downtime during system maintenance

Cloud transformation

Supports you in finding the cloud model that is right for you. These services do this by identifying use cases and business values, defining the right architecture, developing a cloud transformation road map tailored to your needs, and supporting migration from a traditional environment toward cloud-based platforms and solutions.

IT security

Supports the IT and compliance departments with solutions to securely and easily access systems, transfer data, and align IT and business processes according to compliance and risk regulations.

Content and collaboration

Integrates and manages existing solutions in the areas of archiving, records and case management, document management, and Web content management, thereby enabling a consistent enterprise-wide solution and landscape.

Technical

integration and orchestration (TI&O)

Helps mapping business logic on technology components to create new or optimized business processes in an efficient, user-friendly, and integrated way. Based on a service-oriented architecture (SOA), these services enable you to orchestrate business logic to realize own practices.

IT architecture and governance

Focuses on the static and dynamic aspects of an IT infrastructure. These services address the overall enterprise strategy and architecture, including hardware, locations, networks, and software to determine orchestration. This also supports optimized IT governance, including the organization and processes to ensure support of the overall enterprise strategy and IT targets.

SAP TECHNOLOGY SERVICES

Best-run organizations use their IT architecture as a competitive advantage, leveraging leading-

edge innovation and accelerating adaptation to their changing business needs.

At SAP, we know that our customers need guidance when it

comes to specific topics such as:

• Determining the best strategic direction for their enterprise

• Managing constant change and complexity

• Protecting the value of their IT investments

SAP technology services are designed to address key

technology areas such as:

• Technical implementation and upgrades

• Testing services

• IT security

• Technical integration and orchestration

• IT architecture and content collaboration

• SAP HANA® Cloud Platform and cloud transformation

WHY SHOULD YOU JOIN THE MORE THAN 170,000

CUSTOMERS THAT COUNT ON SAP SERVICES?

Engineered, high-value, innovative – the SAP® Services

organization is changing, because you need us to.

You expect higher-value, more strategic consulting. You want

more predictability from our services pricing and scope of

deliverables so you can plan better. For game changing topics

such as in-memory computing or enterprise mobility, you

expect us to help you set your strategy and deploy the

software because no one else can. You expect efficient delivery

modes that ensure the best quality and skill availability. And

lastly, you expect clarity in the ecosystem, specifically system

integrators. Does SAP compete with them, or partner with

them?

We think our new strategy is better defined, in line with what

you want and need, and ultimately helps you get the most out

of your SAP software investment.

+80% Upgraded to SAP ERP 6.0

+60% Sales order time saved by

TI&O

+50% Cost saved by cloud

transformation

“Our robust technology services offerings not only deliver value by helping to sustain and evolve your existing system environments, but also prepare you for innovation technologies from SAP, such as SAP HANA, cloud, and mobile.”

Jim Bisordi, Global Vice President, Technical and Architecture Services, Cloud transformation, SAP

THE “UPGRADE FACTORY”

Your Fast, Predictable, Fixed-Cost Route for All SAP Technical Upgrades

OVERVIEW

When you’ve done something more than 600 times, you know

how to do it well. That’s the number of successful, structured

upgrades to the SAP ERP 6.0 application that specialists from

the SAP Consulting organization have performed. We’ve taken

that experience and packaged it up into the “upgrade factory.”

Like any factory, the upgrade factory uses standardized,

repeatable processes, based on best practices, to deliver

high-quality, predictable results. This approach not only

lowers risk substantially but also accelerates delivery. In

addition, it enables us to offer you a fixed, known price for

your technical upgrades.

FASTEST ROUTE TO BENEFIT

Any upgrade consists of three components – changing the

technology while maintaining the same capabilities (technical

upgrade), simplifying and improving the system environment

(functional upgrade), and harnessing the new features to

improve efficiency and deliver strategic business improvement

(strategic business improvement upgrade).

Naturally, organizations will want to move to the second and

third stages as quickly as possible, as it is these stages that

deliver the most benefits. But getting the first stage right – the

technical upgrade – is an essential prerequisite for success in

these areas. The faster the technical upgrade can be

successfully completed, the quicker organizations can start

taking advantage of the new functionality.

That’s why the upgrade factory was developed – to provide a

fast, low-risk route for completing technical upgrades. By

letting SAP help you with your technical upgrade, you can

concentrate your resources and skills on what matters most –

gaining business advantage.

The upgrade factory helps you upgrade smoothly and

quickly with two key services:

• SAP ERP technical upgrade planning service (quick

upgrade evaluation): Factory experts help you professionally

prepare and plan for your upgrade.

• SAP ERP technical upgrade implementation: An

implementation service that helps you realize a smooth,

speedy upgrade.

“The near-zero downtime approach was instrumental in ensuring a risk-mitigated

upgrade consuming as little downtime as possible. Achieving this milestone without

any major production issue is the direct result of a great team effort between the

entire Nestlé organization and our partners, especially SAP.”

Bruno Villetelle, VP, Head of Business Technology Center, Nestlé S.A.

DOWNTIME MINIMIZATION SERVICES

Save Your Money – Reduce Business Downtime

OVERVIEW

Time is money. This well-known phrase applies most aptly to

the downtime of a company’s IT software landscape.

Equipment downtime can mean hefty losses and tends to

affect daily business drastically. The downtime minimization

services from SAP provide valuable measures to keep your

business running smoothly.

Downtime can be seen as one of the biggest challenges of an IT

project. And in an IT landscape consisting of a number of SAP

solutions, high availability of each component is essential.

However, downtime is unavoidable when performing software

changes involving:

• Upgrades

• Implementation of enhancement packages

• Migration projects – operating system or database migration,

reallocation of systems, or Unicode conversion

• Installation of maintenance or support packages

• Rollout of company templates

• System consolidation and harmonization – for example,

a client transfer

• Currency conversions or a company code merge

• Updates for legal and tax requirements

SERVICE OFFERING

Through its downtime minimization services, SAP can help you

plan and manage your business downtime. Besides providing

cost control management, the services are fully equipped to

incorporate your individual requirements. Downtime

minimization services are available for the following SAP

Business Suite applications and SAP NetWeaver® technology

platform components:

• SAP ERP application

• SAP Customer Relationship Management application

• SAP NetWeaver Business Warehouse application

• SAP NetWeaver Process Integration technology

• SAP NetWeaver Portal component

KEY FEATURES

• Setup of clone software – Make an exact copy of production

software

• Preparation of clone software – Perform maintenance

activities on clone software

• Update of clone software – Transfer delta operations from

the existing production software to the new production

software

• Transition to new production software – Establish the clone

software as the new production software

BUSINESS BENEFITS

• Near-zero downtime through the use of proven technologies,

support, and expert consulting

• Business security due to a secure fallback option when

upgrading production software

• Smooth transition to new production software as a result of

leveraging best practices and access to expert consultants

CLOUD TRANSFORMATION SERVICES

Start Your Move into the Cloud Today OVERVIEW Like many forward-thinking organizations, yours is probably

considering how to get the benefits out of cloud computing

to cut down your total cost of operations while increasing

agility and speed in responding to new and changing

business demands. The SAP Services organization provides

a portfolio of planning, implementation, and optimization

services to help transform your landscape toward cloud in a

smooth, reliable, and sustainable matter.

With end-to-end consulting services delivered by SAP

Services, you gain access to the deep software knowledge,

cloud know-how, best-practice support, and experience you

need to take advantage of cloud computing.

SERVICE OFFERING

Assess your readiness: Assessment and design services for

cloud and virtualization help you identify requirements and

develop a road map to adopt cloud models as well as to

implement underlying technology such as virtualization and

automation. We work with market-leading partners to apply

best practices and offer recommendations for a cloud

environment that suits your needs. We will outline how to

accelerate your company’s transition toward virtualization

and set a course for moving your SAP solutions to a public,

private, or hybrid cloud environment.

Take advantage of cloud advisory and strategy services:

You can use these services to design one end-to-end cloud

experience with initial guidance on the benefits, possible

obstacles, and best-practice setup for a successful cloud

adoption to satisfy your business demands.

Kick-start your cloud adoption with an initial spark:

Acquire hands-on experience of running your systems in a

cloud to get a full understanding of the benefits of running a

cloud environment. The cloud catalyst service will accelerate

your cloud transformation. It starts with a landscape

analysis, creates a business case and a target architecture,

and includes an initial migration. A transformation road map

will help you continue your cloud adoption.

Centrally manage your virtualized SAP landscape: In every

stage of your cloud journey you can take advantage of SAP

NetWeaver Landscape Virtualization Management software

to reduce the costs for managing your SAP software

landscape running in physical, virtualized, or different cloud

environments. SAP consultants implement SAP NetWeaver

Landscape Virtualization Management for you to leverage

the full benefits of automation.

Confidently migrate to the cloud: SAP Services can help

you with the complete migration – from an on-premise SAP

software landscape to a virtualized infrastructure and private

or public cloud environment. During the planning phase,

expert consultants validate that your infrastructure is ready

for application virtualization or make the necessary

adjustments to prepare your software landscape

accordingly. SAP consultants then migrate your SAP

software to a cloud environment in a manner that ensures

minimal impact on system performance.

Create hybrid scenarios with cloud integration: When

moving parts of your landscape to the cloud, or extending

your IT footprint with cloud solutions from SAP, integration

of your on-premise and on-demand world is essential for

end-to-end process support. With SAP Services, you can

quickly integrate to connect the best of both worlds – either

in a small remote delivery approach or as a rapid-

deployment solution (RDS), depending on the level of

integration and solutions to be connected. The deep process

and technical knowledge of our experts help you to have all

the data where and when you need it – on premise or in the

cloud.

Kick-start your cloud adoption and get hands-on experience of cloud with SAP Services.

CLOUD TRANSFORMATION SERVICES

Getting to real-time business in real time with the SAP

HANA Enterprise Cloud service: Take the risk out of your

cloud strategy and kick-start your business by moving to

SAP HANA Enterprise Cloud. Get a risk-free first impression

using our project cloud offering for nonproductive systems,

build trust and experience, and then take the step to the

production cloud. It will help you accelerate your

deployment, simplify your landscape, cut costs, and enable

your business to react elastically to changes in demand. SAP

Services can help you assess the value of scenarios based on

SAP HANA Enterprise Cloud, create all the requirements for

a smooth transition, and provide support in operating the

entire software landscape.

Drive business innovation and engaging customer

experiences with SAP HANA Cloud Platform: SAP HANA

Cloud Platform is the platform of choice for customizing

existing applications in the SAP HANA Enterprise Cloud, as

well as for creating entirely new applications. It is unique in

its integration with your existing SAP software systems – on

premise or in the cloud. With our services organization, you

get the right level of support to either jump-start a project

while being coached by experienced development

consultants or to get all the knowledge you need to begin

with your project. Or you get all the development support

you need for any kind of implementation.

Let experts remotely operate your SAP implementation in

the cloud: Turning to an outside organization to manage the

operations of your SAP solutions is a smart way to reduce

the demands on your technical staff while lowering costs.

The remote application operations service manages the day-

to-day technical operations of your SAP software

deployments in a cloud-based environment by capitalizing

on the technical expertise of SAP experts worldwide.

Create the space – we’ll supply the content: A key enabler

for speed is to prepackage software for immediate

consumption, delivering significant savings on traditional

installation and implementation efforts. With our

preassembly and appliance services, we can provision

customers rapidly with almost any SAP software

combination tailored to their solution requirements

.

For advanced application innovation requirements,

SAP has the space, tools, and expertise to help you

– on demand.

TECHNICAL INTEGRATION AND ORCHESTRATION SERVICES

Reduce Implementation Costs with High Levels of Standardization

OVERVIEW

SAP services for technical integration and orchestration

(TI&O) help in mapping business logic on technology

components to create new or optimized business processes

in an efficient, user-friendly and integrated way. Based on a

service-oriented architecture (SOA), these services enable

you to orchestrate business logic to realize own practices.

SAP services for TI&O support SAP customers in the areas

of integration and orchestration, and along the entire

lifecycle – from discovery, through implementation, into

production. Our TI&O services help:

• Reduce implementation cost in the area of integration and

orchestration through elaborate accelerators and tools

• Contribute best practices across solution and

product silos

• Enable customers to benefit from our vast integration and

orchestration knowledge through a high level of

standardization – globally

These services are both process focused and technology

oriented, and help ensure complete orchestration of

business processes across applications and cloud solutions.

Our areas of expertise include:

• Business process management and orchestration

• Integration

– Between on-premise applications

– Into and out of applications

– In the cloud

• Business rules and decision management

• B2B communication

– Electronic data interchange (EDI)

• Service-oriented architecture

KEY PRODUCT AND TOOLS COVERED

• SAP NetWeaver Process Orchestration software (business

process management, business rules management, and process integration [PI])

• ABAP® programming language–based integration

means (such as the ABAP proxy, the service

implementation workbench, the SAP Application

Interface Framework tool)

• SAP HANA Cloud Integration technology

• A B2B add-on for SAP NetWeaver Process Integration, the SAP Information Interchange OnDemand application, and the technical integration of Ariba® solutions

• SAP NetWeaver Decision Service Management software (BRF Plus)

• Business rules on SAP HANA

• SAP NetWeaver Gateway technology

• Business workflows

• SAP Operational Process Intelligence software

powered by SAP HANA

SERVICE OFFERING

Plan: Plan projects and elaborate concepts in the integration

and orchestration area (upgrades, implementations,

architecture)

• Discovery service for integration and orchestration

• Planning for SAP NetWeaver Process Orchestration

• Architecture design for SAP NetWeaver Process

Orchestration

Do: Development, configuration, installation of TI&O products

• Implementations for SAP NetWeaver Process Orchestration

• Installation of SAP NetWeaver Process Orchestration

• Testing for SAP NetWeaver Process Integration

Check: Continuously check and optimize developments,

configuration, and so on for decreasing total cost of

ownership (TCO)

• 360-degree review for integration and orchestration

Run: Operate productive solutions, maintain and fix

bugs in existing interfaces, processes, and so on

• Mobile operations for SAP NetWeaver Process Orchestration

• Various application management services

BUSINESS BENEFITS

• Best practices and future-proof consultation

• An excellent global network

• Backup of the SAP support organization and the

development teams in Walldorf

• In-depth, up-to-date knowledge about product road maps

and trends

TESTING BEST PRACTICES FOR IT

Test and Mitigate Risk Before Going Live

OVERVIEW

A well-defined and well-deployed testing strategy can help you

manage risk, lower costs, and roll out products more

effectively, enabling you to go live successfully. As a result, you

avoid costly business risks and bottlenecks associated with

software deployments and upgrades. Thriving in today’s

dynamic business environments requires organizations to

continuously innovate and rapidly adapt to changes. Many do

so by enhancing existing business applications or developing

and implementing new ones.

INCREASING TESTING EFFICIENCY AND ACCURACY AT A

LOWER COST

To help ensure high quality and minimal business and IT risk,

companies must test changes to the IT landscape before

putting them into production mode. But because so many

testing tasks require manual effort, quality assurance (QA)

teams find themselves pressed for time and concerned about

costs.

To stay on schedule and within budget, QA teams are often

forced to delay a release or to skip critical tests. Even when

organizations automate testing activities using traditional

record-and-replay tools, they frequently struggle to maintain

the necessary scripts. Plus, skilled quality engineers are

required to develop and update the tests. The result: higher

costs and a risky testing process.

During any technical or process change, such as an application

implementation or upgrade, an organization’s core business

performance shouldn’t suffer. The highly secure and mission-

critical nature of enterprise application data means that you

need to regularly test these applications and related business

processes. The success of any IT project depends on how

smoothly your implementation or upgrade project goes live.

Fortunately, SAP offers quality and performance testing

software designed to help you increase testing efficiency and

accuracy at a lower cost. With the ability to do more with less,

your testing teams will be able to meet testing needs – helping

to ensure that your business applications perform optimally

while minimizing the business risks associated with outages

and sluggish performance.

STREAMLINE TEST CREATION AND MAINTENANCE

The SAP Test Acceleration and Optimization application

enables you to automate your business process tests. It

automatically generates draft test cases and test components

for SAP user interface-based transactions and uploads them

for execution to SAP Quality Center by HP, a Web-based

application that supports consistent, repeatable, automated

processes for critical testing activities.

SAP Test Acceleration and Optimization creates modular test

cases or test components that help you avoid writing script

code. Reusing test cases is simple, using data to drive the

tests based on business requirements, allowing test teams to

execute 10 to 50 times more tests using the same

components (based on SAP experience). Maintenance is also

simplified to ensure that when the system changes, tests can

be updated quickly and cost-effectively.

You can also add patches, provided by SAP, so that your test

cases remain valid. Using SAP Test Acceleration and

Optimization in combination with SAP Quality Center by HP,

you can compose and execute automated business process

tests in SAP software development and test systems.

These automated test cases can then be run and executed on

end-to-end business processes, helping to increase testing

productivity. You can store all test results in SAP Quality

Center by HP. Moreover, tight integration with the SAP

Solution Manager application management solution will help

to identify the impacted test cases and components when

there are changes in the IT landscape.

Because SAP Test Acceleration and Optimization is

natively integrated with SAP Solution Manager and SAP

Quality Center by HP, your QA team can prepare and

execute tests more quickly. As a result, it’s easier for the

team to meet demand and help ensure high levels of

quality.

IMPROVE TEST MANAGEMENT

To improve testing efficiency while helping to ensure higher

levels of quality, your QA teams need to standardize their

approach to quality management. This requires tools,

technology, and best-practice test processes that help them

organize their activities, leverage automation wherever

possible, and store and track results on a single platform

where accumulated testing knowledge is accessible to all.

TESTING BEST PRACTICES FOR IT

SAP Solution Manager and SAP Quality Center by HP can help.

Enabling comprehensive and accurate testing, this software

minimizes the risk and uncertainty associated with new

implementations, upgrades, or modifications. When combined

with SAP Test Acceleration and Optimization, SAP Solution

Manager, and SAP Test Data Migration Server software, SAP

Quality Center by HP supports the entire testing process. That

means your QA teams are supported in an integrated manner,

all the way from developing the application blueprint to

importing changes to the production system.

MINIMIZE BUSINESS RISK

Like many organizations, yours may be reluctant to make

changes to your production systems because you lack visibility

into the impact of these changes on important business

processes. You probably don’t have time to test every aspect

of your applications before deploying these changes.

Ideally, you want to test only those business processes and

scenarios that are impacted by a particular change. However,

carrying out such an analysis often involves a lengthy and

error-prone process of reviewing multiple SAP software-based

transactions and exporting data into a stand-alone evaluation

tool.

By empowering you to identify the impact of new support and

enhancement packages or upgrades, SAP Solution Manager

enables you to prioritize the test scope based on business risk.

As a result, you can better plan testing activities and focus on

those areas affected by the new or changed application. Just

as important, by identifying the business risk of your planned

changes, you can better align your IT organization with your

business.

BUSINESS BENEFITS

SAP testing services and tools can help you: • Accelerate your application-release cycle times

• Mitigate risk to your business applications

• Deliver a positive experience for end users

• Promote company-wide standard centralized testing

across projects and methodologies

• Increase the quality of testing by utilizing cross-project

sharing of defects, requirements, processes, and tests in a

single unified platform

The earlier a defect is found, the cheaper it is

to fix it. Learn testing best practices to support

rapid SAP application deployment and quality

throughout the life of the system and

environment.

IT SECURITY SERVICES

Providing a Secure, Reliable, and Sustainable IT Landscape

OVERVIEW

Today’s CIOs and chief security officers face a difficult

challenge. On the one hand, they have to protect their

company’s value assets (in this case, the data), but on the

other hand they have to meet all legal internal and external

compliance regulations by ensuring permanent business

continuity.

IT security services from SAP support the IT and compliance

departments with solutions to securely access systems,

transfer data, and align IT and business processes according

to compliance and risk regulations. SAP security consulting

offers a reliable and sustainable service landscape, which is

fully aligned with services from the SAP Active Global Support

(SAP AGS) organization, as well as several collaborative

scenarios with partner vendors to ensure the complete

security chain.

SERVICE OFFERING

Rapid deployment of the SAP NetWeaver Identity

Management component: This bundle of software,

combined with a clearly-defined services scope, helps

customers leverage the functions and features of SAP

NetWeaver Identity Management in a quick and lean manner.

The customers can choose from several source and target

systems, which will be connected during implementation. The

service dramatically reduces the necessary time for an

implementation.

Security analysis for SAP custom code: This tool-based

service approach helps customers ensure sustainable and

secure ABAP coding within their custom developments and

enhancements by identifying and removing security

vulnerabilities in custom-developed ABAP applications. The

security analysis service for SAP custom code is a package for

one-time code scanning and analysis of the security status of

customer-specific applications at a fixed price.

Automated implementation of authorization concepts for

SAP ERP: This service helps customers renew all their

authorization concepts in a quick and easy manner. It enables

customers to rapidly redesign the current SAP ERP role

concept considering general segregation of duty requirements

and achieve a compliant ERP role concept from scratch. The

service comes with best-practices accelerators to minimize

customer effort and implementation time.

Security review of SAP Business Suite: This very basic

service helps customers to understand their current security

situation within their existing SAP software landscapes. The

assessment output combined with recommendations is a

clear value for the customer and gives guidance for the

security strategy.

Quick-start technical installation for the SAP Access

Control application: The service is designed to lead the

installation of all of the components of the SAP Access Control

application in the customer’s development environment, with

the participation of the customer’s staff (for knowledge

transfer).

Implementation of the SAP NetWeaver Single Sign-On

application: The service enables the high-quality solution of

single sign-on and security for a distributed, heterogeneous

SAP environment. It is provided by SAP to optimally protect

electronic business process, increase productivity, and as a

result, reduce costs significantly. SAP provides two major

security layers to meet the demands for data integrity,

mutual authentication, and confidentiality:

• Secure network communication for transaction

security

• Secure store and forward for document security

Implementation of SAP NetWeaver Identity Management:

This service helps:

• Automate the system access provisioning process and make

it applicable to the entire enterprise

• Lower system administration costs by simplifying the

process for the user and the IT and system support staff

• Protect the initial investment in the software. Prompt

installation and configuration with forward-looking advisory

services prevent it from becoming shelf ware.

Security monitoring, audit management, IT security

training, and certification: This very basic service supports

customers with all other security aspects and demands that

are not covered within the product-related services. It helps

fulfill system security needs, educate the customer’s own

staff, and support the customer’s project team before, during,

and after required compliance and security audits.

TECHNOLOGY ARCHITECTURE SERVICES

Robust Support for Enterprise IT Strategy and Targets

OVERVIEW

Technology architecture services focus on the static and

dynamic aspects of an IT infrastructure. These services

address the overall enterprise strategy and architecture

including hardware, locations, networks, and software to

determine orchestration. This also supports optimized IT

governance, including the organization and processes to

ensure support of the overall enterprise strategy and IT

targets.

Common technology architecture challenges:

• Upcoming projects have an uncertain impact on the existing

technology landscape.

• Multiple projects must be supported simultaneously in

order to meet business requirements.

• Companies must anticipate and prepare for increases

in technology infrastructure requirements.

• Existing technology architecture is inflexible and

nonscalable.

• Business expectations for system availability are high.

• New OS/DB platform options present new opportunities,

but the cost and risk of adoption are unknown.

• New game-changing solutions and technology – such as

SAP HANA, cloud, and mobile, need to be seamlessly

integrated into existing environments.

A solid technology architecture addresses these concerns:

• It anticipates the impact of new projects in a systematic

manner.

• It is aligned with the company’s project management and

governance standards.

• It provides a flexible, scalable system landscape that can

respond quickly to changing business requirements while

achieving low TCO.

• It ensures system availability that surpasses business

expectations.

IT ARCHITECTURE AND GOVERNANCE

Whether a customer is addressing issues with its existing IT

architecture or transitioning to a new architecture, our services

have one goal: to streamline the IT landscape and deliver

greater optimization and innovation to our customer's

business processes.

Key customer benefits:

• Increase the value of an IT investment

• Reduce IT costs through consolidation of systems

• Maximize the utilization of deployed SAP solutions

• Increase business satisfaction by aligning IT strategy

with business strategy

IT GOVERNANCE STRATEGY DEVELOPMENT

Based on firsthand project experiences and continuous

research, SAP offers an IT governance framework covering a

comprehensive set of best-practice IT governance

mechanisms. The IT governance framework is an effective tool

for evaluating the existing IT governance capabilities and for

designing the improved IT governance.

Key customer benefits:

• Help ensure that IT adds value and meets the

expectations of the business

• Follow guidelines and standards for increasing the

efficiency of IT service delivery

• Improve control in IT by applying the continuous IT

governance cycle

• Gain better transparency on the performance of IT

through objective criteria

TECHNICAL ASSESSMENT OF SAP LANDSCAPES

The landscape assessment workshop is designed to educate

organizations and help them understand their current

landscape. It provides guidance in the areas of gap analysis,

best practices, and recommendations to improve the

system landscape in support of future business

requirements.

Key customer benefits:

• Gain a better understanding of current challenges and

opportunity areas

• Provide transparent validation of current technical

architecture

• Apply best practices developed by SAP during

evaluation and recommendation definition

SAP GLOBAL DELIVERY

Leveraging Remote Delivery Capabilities of SAP Services to Reduce Technology Service Risks and Costs

OVERVIEW

The SAP Global Delivery group is the remote consulting arm of

SAP Services. SAP Global Delivery delivers a rapid, low-risk,

fixed-cost approach to Unicode conversions and technical

upgrades from the existing release to the latest release of SAP

Business Suite applications. It provides all the tools and

resources required for effective transition to higher releases of

SAP Business Suite and SAP NetWeaver technology platform.

SAP Global Delivery is integrated with SAP Services on the

upgrade factory approach and provides cutting-edge value-

added technology services.

Apart from offering a cost advantage, SAP Global Delivery

helps lower the risk and time of upgrade and technology

projects by leveraging the experience and reusing knowledge

acquired by successfully delivering more than 600 upgrade

projects over 5 years. We also provide consultation and value-

added services for testing and test automation to ensure

quality and, more important, to manage the testing process.

A well-developed lifecycle model and methodologies for

upgrade project delivery increases the reusability of

standard templates and reduces the total planning time for

upgrade projects. This helps us deliver projects consistently,

faster, and with great quality standards. All upgrade project

documentations are harvested in the internal knowledge

management repository – which helps the consultants to

quickly act and find out a solution during debugging.

SAP Global Delivery provides innovative delivery methods

leveraging an experienced pool of consultants from centers in

Bangalore and Gurgaon (India), Dalian (China), and Buenos

Aires (Argentina).

SERVICE OFFERING

Engineered services:

• Technical upgrade, technology services, and

rapid deployment services

Database and technology services:

• Database and technology: Exciting SAP Adaptive Server®

Enterprise technology and database services to

complement our data management portfolio; other

database services including in-memory and cloud

migrations

• Upgrade: Focus on SAP Business Suite, support EMEA

upgrade factory, minimized downtime services, DB-

Unicode migration, and cloud transformation; DB-

Unicode migration, and cloud transformation; testing,

enhancement package upgrades

• SAP security: Governance, risk, and compliance

productized services, SAP NetWeaver Identity

Management, SAP NetWeaver Single Sign-On solutions,

and ABAP security design and implementations across

solutions (BI, CRM, HCM)

• Platform technology: Comprehensive

implementation, business continuity management

(high availability, disaster recovery, and so on)

• IT architecture: New-generation technology, IT

infrastructure, assessment services, and innovation

stewardship

• Best-run SAP software operations: Application lifecycle

management (ALM) architecture, operations optimization

workshop, ALM road map assessment, testing services.

ALM process implementation, application management

services, system landscape optimization services, and

information lifecycle management services; additionally,

capability on all consulting products including ARIS, iRise,

HP, the SAP Extended Diagnostics application by CA Wily

(Introscope), SAP Central Process Scheduling application by

Redwood, and SAP IT Service Management application

Next-Generation Services

• Mobility: The Sybase® Mobile Sales for SAP CRM

application, SAP Mobile Platform, mobile native

development, mobile services from SAP, and the SAP

Afaria® mobile device management solution

• Cloud transformation services: Cloud migrations

(private/public/hybrid)

• Sustainability: Sustainability performance management and environment, health, and safety

.

SAP GLOBAL DELIVERY

KEY FEATURES

Perform upgrade assessments to get:

• Fixed scope, effort, and cost

• Functional impact analysis

• Predefined delivery timelines and skills

Reduce effort and cost:

• Factory model with reusable, repeatable process

Quality of deliverables:

• Measured performance and governance

• Fully aligned implementation methodologies with ASAP®

8 methodology and backed by project management

methodology aligned to PMI

BUSINESS BENEFITS

• Better integration of SAP NetWeaver technology platform

resulting in more efficient solution management

• Fast and efficient transition, which results in a

quicker return on investment

• Lower risk and minimized downtime on technology

and upgrade projects and complete alignment with the

Enterprise Services Community program and the SAP

Consulting organization

• SAP Global Delivery can be a trusted advisor and strategic

partner on IT transformation initiatives

• Last but not the least, lower costs on technology

services and upgrade projects

“SAP’s technical team showed tremendous dedication and

skill, working with great focus to ensure a successful project.

We’ve received positive feedback from everyone involved

and had very few issues to resolve.”

Ron McCutchen, Vice President – IT Solution Delivery, McAfee Inc.

www.sap.com/contactsap

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