Survey Report: Results of a Survey on Microsoft Office 365

sponsored by Osterman Research, Inc.

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An Osterman Research Survey Report

Published July 2013 sponsored by

Results of a Survey on Microsoft® Office 365®

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©2013 Osterman Research, Inc. 1

Results of a Survey on Microsoft Office 365

OVERVIEW Osterman Research conducted a market research survey with organizations that had at least 50 email users and that had not definitely ruled out the possible use of Office 365. In fact, 5% of the email users in the organizations surveyed are currently served by Office 365, a figure that is expected to increase to 22% by May 2014. The survey, conducted in early May 2013 with the Osterman Research survey panel, focused on capabilities, features and functions that these organizations would require from their communication and collaboration systems, and how well these might be satisfied by Office 365 and other solutions. Some of the results from that survey are discussed in this white paper, but a separate document will be made available specifically focused on all of the survey results. Details of the survey: • A total of 133 surveys were completed with North American respondents from

the Osterman Research survey panel.

• The mean number of employees at the organizations surveyed was 14,610 (median was 1,700) and the mean number of email users was 13,445 (median was 1,300).

• Respondents to the survey had to be decision makers or influencers with regard

to their organization’s email system. • Organizations that definitely will not migrate to Office 365 were excluded from

the survey. Obviously, this increased the proportion of survey respondents that were planning to migrate to Office 365, but our goal in this research was to determine attitudes and practices among organizations that at least had the potential to migrate to the platform at some point.

The white paper that discusses the results of this research is available on the Osterman Research Web site here.

SURVEY FINDINGS What is Your Organization’s Plan for Migrating to Office 365?

Osterman Research conducted a market research survey with organizations that had at least 50 email users and that had not definitely ruled out the possible use of Office 365.



Percentage of Email Users by Platform Mid-2013 and Mid-2014

If Your Organization Decided to Migrate to Office 365, Which of the Following Do You Think You Would Adopt?

Roughly one-half of the organ-izations surveyed would synch-ronize content between Office 365 and on-premise solutions.



How Many Email-Generating Applications are There in Your Organization?

How Interested is Your Organization in Each of the Following Email Archiving Capabilities % Responding Interested or Very Interested

More than one-half of organ-izations surveyed have more than 50 email-generating applications.



Importance of Various Reasons to Consider Moving Email to the Cloud % Responding Important or Extremely Important

Reason % To reduce email costs 66% To reduce the workload for IT staff 61% To free up IT staff for other projects/initiatives 55% To add new features and functions 48% To improve email reliability 47% To ease the migration to a new email system 39% Email was moved (or would be moved) to the cloud as part of a desire for a broader productivity solution in the cloud and alone was not (or would be) the driving factor

35%

How Important to Your Organization are the Following Capabilities in an Email Archiving Solution % Responding Important or Very Important

Concern About Various Issues Related to Cloud Email % Responding Concerned or Extremely Concerned

Reason % The security of your documents that are (or would be) stored in a cloud provider’s data center

80%

The security of your email content that is (or would be) stored in a cloud provider’s data center

76%

URLs in emails that lead to malware 65% Changes in URL intent between the time a message is scanned and the time the URL is clicked

58%

Most organizations want the ability to tag content and support for multiple reviewers’ roles in an archiving solution.



Regardless of Whether or Not Your Organization is Using Office 365, Which of the Following Best Describes Your View of the 25-Gigabyte User Mailbox Provided With the Offering?

Importance of Various Capabilities % Responding Important or Extremely Important

Reason % Single Sign-On capabilities for all cloud services 71% Integrating content between Office 365 and on-premise systems

67%

The ability to perform eDiscovery searches on content stored in email

67%

The ability to retain an immutable copy of all information for a set period of time 65%

A cloud email provider offering SLAs for spam and malware filtering

65%

The ability of a cloud email provider to offer multi-vendor threat protection 62%

Having multiple malware scanners for filtering incoming email 62% The ability to encrypt information while it is at rest in an email archive

61%

The ability to completely shift the eDiscovery process to your legal team instead of having IT still involved 60%

The ability to create, edit and manage documents online 59% Integrated, end-to-end email encryption 58% The ability to perform eDiscovery on content stored in SharePoint

53%

Integrated DLP for scanning the email channel 50% Third-party backup and archiving capabilities for Office 365 50% Graymail filtering capabilities (by “graymail”, we mean content like newsletters or mailing list content users might have signed up for, but that can be mistaken for spam)

42%

Content classification and reorganization capabilities 40% Third-party backup and archiving capabilities for SharePoint 40%

Most believe the 25Gb mailbox in Office 365 would not pose any problems.



Which of the Following Best Describes Your Organization’s View of Having Microsoft Manage Your Email Infrastructure (e.g., via Office 365), Whether or Not Microsoft is Currently Doing This For You?

Looking Out Over the Next Few Years, Which of the Following Do You Anticipate Your Organization Will Ultimately Employ for Managing Email?

One-half of organizations surveyed are neutral about the prospect of Microsoft managing their email infra-structure.



Knowing That Email is Still a Popular Attack Vector For Advanced Persistent Threats (APTs), How Confident Are You That The Email Security Offering Bundled By Your Current or Future Hosted Mailbox Provider Will Keep Pace With New Threats?

If Your Organization Migrated Some or All of Your Users to Office 365, With Which of the Following Other Cloud Repositories Would You Integrate Office 365? Top Five Responses

One in eight organizations are not confident about hosted security providers’ ability to defend against APTs.



© 2013 Osterman Research, Inc. All rights reserved. No part of this document may be reproduced in any form by any means, nor may it be distributed without the permission of Osterman Research, Inc., nor may it be resold or distributed by any entity other than Osterman Research, Inc., without prior written authorization of Osterman Research, Inc. Osterman Research, Inc. does not provide legal advice. Nothing in this document constitutes legal advice, nor shall this document or any software product or other offering referenced herein serve as a substitute for the reader’s compliance with any laws (including but not limited to any act, statue, regulation, rule, directive, administrative order, executive order, etc. (collectively, “Laws”)) referenced in this document. If necessary, the reader should consult with competent legal counsel regarding any Laws referenced herein. Osterman Research, Inc. makes no representation or warranty regarding the completeness or accuracy of the information contained in this document. THIS DOCUMENT IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE DETERMINED TO BE ILLEGAL.

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Survey Report: Results of a Survey on Microsoft Office 365