Successful BusinessCommunication Skillswith Shirley Taylor and Alison LesterA fresh look at increasing clarity and confidence, and building relationships that succeed at work

DateS Please see website

time 9am to 5pmVenue Amara Hotel, SingaporeFee S$455 nett (including refreshment breaks, buffet lunch and comprehensive workbook)

in today’s highly-interactive, team-based working environment, technical abilities are not enough to guarantee your success. Your communication and interpersonal skills can spell the difference between success and failure in actually getting your job done. excellent communication skills are probably the most potent career and personal skills you can possess. Join Shirley taylor and alison Lester in this practical, fun, learn-by-doing workshop. they will share some powerful tools for helping you build better relationships with bosses, colleagues, clients and friends. You will be able to use these skills immediately to create a more supportive and co-operative working environment, as well as to propel yourself along the path to career success. With their rich backgrounds in many aspects of communication (including comedy!) Shirley and alison bring you an interesting, interactive session that will transform your communication skills - and at the same time, you’ll have lots of fun!

Top up your communication toolkit and enjoy a high-energy day of professional development.

Office managers, managers, executives, sales/marketing staff, administrative staff, secretaries, co-ordinators, in fact anyone for whom communication plays an important part in their working life - and that means everyone!

1 appreciate the limitations of poor communication skills. 2 identify the main challenges in communication, and how to overcome them. 3 Discover the 10 habits of confident and credible communicators. 4 Sharpen your active listening skills and make every exchange more productive. 5 improve your impact through careful speech habits. 6 appreciate the importance of organising your thoughts. 7 increase confidence and creativity in communication. 8 improve relationships by using empathy and assertiveness. 9 Become more effective when dealing with difficult situations and conflict. 10 Cultivate more productive relationships both at work and at home.

WhoShould Attend?

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www.shirleytaylortraining.com

bringing out the best in you

All participants

will receive

Shirley & Alison’s

brand new book

‘Communication:

Your Key to Success’

worth S$19.26

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this workshop is highly interactive and participative, with lots of group work, role-play and discussion, designed specially to help you overcome nerves and contribute happily. Participants will find the workshop fun, friendly, interesting and practical. all participants will receive a comprehensive workbook packed with tips and advice about how to be a better, more confident and more effective communicator.

Enquiries +65 6838 1069E-mail info@shirleytaylortraining.comFax +65 6722 0739 Website www.shirleytaylortraining.com

Methods of Payment

Cheque Or Bank DraFt Please make your crossed cheque or bank draft payable to ST Training Solutions Pte Ltd, and mail to: St training Solutions Pte Ltd 54 Duchess avenue#01-04 Duchess CrestSingapore 269198

Bank tranSFer Please quote reference SttS and your company’s name in payment instructions:

Account name: St training Solutions Pte LtdAccount number: 3413009020Bank: united Overseas BankBranch code: 7375 020SWIFT Code: uOVBSGSG

RegistrationForm

Fax to +65 6722 0739

About Shirley Taylorwww.shirleytaylortraining.comShirley taylor has established herself as a leading authority in modern business writing and communication skills. She is author of 6 successful books on communication skills, including the international best-seller ‘model Business Letters, e-mails and Other Business Documents 6th edition’, which has sold almost half a million copies worldwide. With over 20 years experience in teaching and training, Shirley puts a lot of passion and energy into her workshops to make sure they are entertaining, practical and informative, as well as a lot of fun.

“Shirley and Alison’s enthusiasm and humour is fantastically amazing and entertaining. No falling asleep in this workshop!”Low Ying WaiLogistics administrator, SaBiC asia Pacific Pte Ltd

About Alison Lesterwww.ajlestercommunication.comalison Lester has her own company in Singapore, aJ Lester Communication training, and she works as a communication coach and improvisational comedian. alison moved to Singapore from tokyo in 1999, and thoroughly enjoys developing communication skills and creativity training programmes for her regional clients. the services she provides range from one-on-one communication and presentation consulting for managers to team building, presentation, confidence and creativity workshops for groups. alison performs in Singapore with the madhatters Comedy Company.

“OMG!! This is the most superb and enjoyable seminar I’ve ever attended. Very educational and so many take-aways that I can put into practice immediately. Great synergy!”Sulastri Yusorhassistant manager, allianz Se reinsurance

Methodology

this workshop is proudly brought to you by Shirley Taylor and ST Training Solutions Pte Ltd

YES, i/we would like to attend Shirley Taylor and Alison Lester’s Successful Business Communications Skills

Fee S$455 per person (including refreshment breaks, buffet lunch and comprehensive workbook)

www.shirleytaylortraining.com

Workshop HighlightsUnderstanding your role in team communication What makes a great communicator great? major communication challenges how can we overcome these challenges? Benefits of successful communication

Improving your listening and speaking skills Fun exercises to test your listening skills the 6 keys to attentive and productive listening Building good rapport through effective listening Practical steps to improve your listening skills recognise and improve poor speech habits

Basic behavioural styles in communication Passive, assertive and aggressive behaviour the power of empathy and assertiveness the 3F formula for assertive communication Diffusing conflict by effective use of assertiveness

Increasing confidence and creativity in communication master your nerves and use adrenalin effectively Step-by-step approach to organising your thoughts the 3 ts of humour in the office new approaches to brainstorming and team-building increasing creativity in your communication