ShareflectWeb and mobile based collaboration

environment for location-based work.

Communication Paradigm ShiftBEFORE: LINEAR MODEL

NON-TEMPORAL, NON-CONTEXTUAL

We define beforehand, who is connected to whom. We aim to predict what happens next.

!

...

1

2

3

4

5

6

Service request

Coordination

Customer visit

Diagnosis

Solution

Reporting

NOW: CREATIVE-WORK

TEMPORAL, CONTEXTUAL

We do not know, who is the best person in a particular situation. We have to move before we make conclusions.

!

...

Overview of map- and context-based views in real-time.

User can performintelligent searches.

User reflects situations primarily through video.

Shareflect utilizes location-based data automatically.

User can receive, send and maintain rich messages (for example video and audio messages) in real-time.

User may filter messages based on context(location, person or keyword).

Desktop Web-interface

Shareflect is a Real-time Digital Environment for Creative Work

Mobile Interface

FIELD WORKER

MOBILE INTERFACE

User selects a location nearby suggested by Shareflect.

MOBILE INTERFACE

User browses context-based message and video streams and reflects the situation based on earlier service interactions.

MOBILE INTERFACE

User updates the situation with a video message including automatic and manual keywords.

FIELD OPERATOR

All messages ! +Search Shareflect

alert

Mikko Härkönen at Sähkötalo

noise

! Alerts

alert repair urgent

The lobby elevator is stuck and makes a high-pitched noise.

5m

noise problem elevator

danger

Heikki Korpela at Hakaniemi

The elevator to the metro seems to bump into something when it rises up from the platform. Repair ordered.

Tuija Milvi at Kamppi

lobby problem elevator

Turo Aalto at Sörnäisten metro

metro problem elevator

10m

15m

35m

alert

Mikko Härkönen at Sähkötalo 5m

Johnny Myrevik → Mikko Härkönen 4m

Thanks for the note. Iʼll send an inspector to look at the situation.

The lobby elevator is stuck and makes a high-pitched noise.

elevator noise

noise

aid

Elevator B is out of order, I put a note on the doors. The electricity must be switched off.

alert

Phil Meyer at Sähkötalo

welding

The chassis is badly broken. Seems to me that the pulley side needs welding. I've safety locked the elevator.

15s

Welding

People

Heikki Korpela at Hakaniemi

welding

Antero Männistö at Rautatientori

welding

MessagesPhil Meyer at Sähkötalo

welding

...the pulley side needs welding.

15s

Antero Männistöat Rautatientoritel. 040 590 1695

welding

DESKTOP INTERFACE

User observes the field situation with web-based interface including context-based search, map and keywords.

Shareflect Combines Latest Technological Advancements

• Real-time Web

• Location-based Services

• Social Media

• Collaborative Learning

• Agile Management

• Software as a Service

• Real-time message exchange

• Responsive web interfaces (AJAX)

• HD-video stream

• Native mobile applications

• Application Programming Interfaces

Shareflect combines new innovations

Shareflect utilizeslatest technologies

• Maintenance

• Sertification

• Transportation

• Supervision

• Audits & Inspection

• Construction

• Warehousing & Wholesale

• Health Care

• Forestry & Aggriculture

• Security & Military

• Logistics & Transportation

• Energy & Machinery

• Construction & Real Estate

• Telecom & Media

• Communications

• Management

• Organizational Learning

• Field Work

Shareflect has Various Areas of ApplicationShareflect is designedfor location- &context-based work

Shareflect increases the effectiveness of central organizational functions

Shareflect has applications in various industries

•Field force working in shifts

•Centralized work coordination

•Pre-defined maintenance sites

Case example:Shareflect in Elevator Maintenance

•Transparency of operations: who, what, why, where, how and when

•Utilization of tacit knowledge

•Complex shared problem solving

• Identification or recurring problems

•How to utilize customer information

Work Environment

Learning Challenges

Solution

...

+•Social Reflection: real-time transparency of

actions and commenting

•Crowdsourcing: Customer as part of service interactions.

•Agile Management: managers coordinate context-based work

•Collaborative Learning: new and future workers can learn from actions of others

•Foresight: maintenance person can plan actions beforehand

The Association of Finnish eLearning Centre organizes an Annual eLearning competition called eEemeli.The ultimate goal is to support and promote the domestic eLearning branch: its stakeholders, products and services and thus, to improve the quality of eLearning operations and activities. The topic for year 2010 was best Finnish eLearning solution.

Comments from the jury:Shareflect is a promising concept, that offers a completely new approach to work based learning. The product concept innovatively utilizes possibilities of social media and technologies for cooperative learning, challenging traditional ways of working and enabling increased efficiency and effectiveness at the workplace.

Shareflect – Finalist, 1st honorary mention

MAKING SOCIAL TECHNOLOGIESWORK IN YOUR ORGANIZATION.

Fredrikinkatu 61 A, 8th floorPo.box 955FI-00101 Helsinki, Finland

Dicole Ltd. – Contact Us for Details.+358 9 2316 4424 sales@dicole.comwww.dicole.com

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